NEC UNIVERGE UM8000 User Manual page 276

Configuring Guest Help for Information Services
Provide Help in the information service
of submenus that callers reach from many places in the service. Configure each Help component in its own transaction
box.
Keep the following in mind when configuring help:
Make help accessible from the main menu.
1.
A caller who is unfamiliar with the information service needs guidance right away.
Make the access method consistent.
2.
Offer a one-key dialing digit to reach the Help menu from every menu or announcement.
On every transaction box containing a Help component, give callers the ability to dial the hotel operator. Directly
contacting a hotel operator is useful for callers who cannot find the information they need or who are not
comfortable using the system. Use one-key dialing for direct access to the transaction box with the Help text,
0 (zero) is usually used to route callers to the operator.
Provide a route back to the main menu.
3.
Use a one-key dialing to route callers back to the main menu from the Help transaction box. Type the main menu
system ID in the one-key dialing menu.
Related Topics
Hotel Information Services
Direct Call Transfers
Incorporating Advertisers into an Information Service
Configuring Remote Recording for Advertisers
Updating the Information Service
Hospitality Site Configuration
Hospitality Site Configuration
to give guests guidance about the service and how to use it. Help is a special set
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