NEC UNIVERGE UM8000 User Manual page 221

Configuring the Call Holding Message Cycle
Use the System > Switch > Call Holding page to configure how many callers can be placed on hold, how often the
system attempts to transfer callers on hold, and how long callers can wait on hold.
The Call Holding Cycle
Specify the length of time that the messaging system places the first caller on hold before asking if the caller wants to
keep holding, leave a message, or try another extension. The message cycle is determined by the length of each
music-on-hold prompt for callers who are further back in the queue.
The actual time that a caller waits is determined by multiplying the Amount of time between retries field by the
Maximum number of attempts to transfer a call to a busy extension field, and adding a few seconds. The
recommended settings are four (4) for the maximum number of attempts to transfer a call to a busy extension and five
(5) seconds for the amount of time between retries.
To configure the call holding cycle for the caller who is first in line
In the Navigation Pane, click System > Switch > Call Holding.
1.
For detailed field information, see the
See Limiting the Number of Ports On Hold
2.
time and Maximum number of calls allowed to hold at one time for an extension fields.
Type the number of times the system tries to transfer a call before asking if the caller wants to continue to hold in
3.
the Maximum number of attempts to transfer a call to a busy extension field. Four attempts are
recommended.
Type the time, in milliseconds, that the messaging system waits before retrying call transfers in the Amount of
4.
time between retries field. Five-thousand (5000) is the recommended amount of time between retries.
Type the number of seconds that the messaging system waits for a caller to speak in the Maximum time the
5.
system waits for caller to speak field.
Click Save.
6.
To configure the hold
In the Navigation Pane, click System > Voice Prompts.
1.
For detailed field information, see the
Locate the music-on-hold prompts in the HD-holding prompt set.
2.
Record the other nine prompts with music or promotional messages.
3.
Related Topics
Phone System Overview
Configuring Voice Detection
Phone System Overview
System > Switch > Call Holding
to configure the Maximum number of lines allowed to hold at one
time message cycle for callers who are farther back in the queue
-
Voice Prompts
table.
table.
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