NEC UNIVERGE UM8000 User Manual page 111

Configuring Language Box Key Mapping
Use the Key Map page to record instructions describing how to select a language and set the action the system takes for
each language selection.
Create up to 10 different recordings (numbered 0 through 9), one for each number on the phone keypad. Each
recording should be in the same language specified in the Language list for the key.
To configure key mapping
In the Navigation Pane, click Call Management > Language Boxes > Key Map.
1.
For detailed field information, see the
Click Greeting to record the greeting in the language selected.
2.
See To record or rerecord a voice name or greeting on the Administration Console
Select a language from the Language list.
3.
Select the Action that the messaging system takes when the caller selects the language:
4.
• Hang up. Disconnect without saying good-bye.
• Route to. Route the caller to a system ID. Type the system ID or click Search to find and select a system ID.
• Route to operator. Route the caller to the system operator box.
• Restart. Return the caller to the opening greeting box.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
The No TT (no touchtone) setting is the default used for callers who do not have touchtone phones.
5.
Select a Language.
a.
Select an Action. The default action is Restart. This sends the caller back to the Opening box.
b.
Type a system ID for an extension or box that is used when callers do not select a language. Click Search to
c.
locate the system ID.
Click Save.
6.
Configuring the Restart ID for Each Language
Configure how the system restarts calls for each language installed. This configuration eliminates the possibility of the
system asking a caller to select a language multiple times.
There are two ways the system restarts a call when:
• a caller reaches a box with the restart action configured.
• a caller presses the # (pound) key after hearing the "say bye" prompt.
When a messaging system has only one language installed, the system restarts the call and sends the callers to the
opening box greeting. Systems with more than one language should restart calls in a box using the selected language.
This box can be a voice detect box, a transaction box, a directory menu or group, an operator, an opening box, or any
other valid system ID.
Related Topics
Adding a Transaction Box
Adding and Configuring Language Boxes
Language Box Overview
Call Management > Language Boxes - Key Mapping table.
for details.
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