NEC UNIVERGE UM8000 User Manual page 17

Basic Concepts
This topic describes basic UNIVERGE
System Users
There are three types of system users:
• Subscribers. A subscriber is an enrolled user. When subscribers call the messaging system, they identify
themselves to the messaging system using a unique
phone might be programmed to automatically provide the ID.
Subscribers can configure their own mailboxes during first-time
configured by the system manager. A subscriber can own transaction boxes, message groups, and guests.
• Guests. Subscribers can provide specific individuals a personal interaction with the messaging system. The
individuals might be customers, vendors, or other business relations. These individuals are enrolled as guests of a
subscriber.
When guests call the system and enter a personal ID, they are greeted by name and can exchange regular or
urgent messages with the
subscriber. If you have a multilingual system, specify the language a guest hears when the guest calls into the
system.
• Unidentified callers. An unidentified caller is a subscriber, guest, or
system without entering a personal ID. The unidentified caller has no system privileges and hears a different
system conversation
The System Conversation
The system conversation is a collection of prerecorded questions, prompts, and responses that the system plays to
guide callers through the messaging system. The standard subscriber system conversation offers four basic settings
each time a subscriber calls the system:
• Check new messages. Subscribers and guests can listen to new messages.
• Leave messages. Callers and subscribers can leave messages for other subscribers.
• Review old messages. Subscribers can review old messages that remain on the system.
• Change setup settings. Subscribers can change their personal settings.
The Administration Console
The Administration Console is a Web-based interface used for most administration tasks. It can be accessed from the
UNIVERGE UM8000 server or from a client computer that is connected to the same network as the UM8000 server.
For more information about using the Administration Console, see
Transaction Boxes
Transaction boxes are a set of instructions that tells the messaging system what to do when a call reaches the
transaction box.
Transaction boxes route callers to different departments or provide day and night greets which are defined by
schedules. Alternate greets are set by system managers. Use transaction boxes to play detailed audio text messages,
route callers to other submenus, or route callers to interview boxes.
The Transfer-Greeting-Action Structure
The call transfer-greeting-action structure tells the system what to do if a call is not answered. Transfer-greeting-action
settings are set for subscriber mailboxes and transaction boxes. When a call enters the messaging system, the system
tries to transfer the call. If an incoming call is unanswered or if call transfer is turned off, the system plays the greeting
configured on the transaction box Greetings page. The settings in the transaction box Action page determine what
System Overview
®
UM8000 messaging concepts.
host subscriber. A guest can be a member of private message groups owned by the host
than a caller who enters a personal ID.
system ID. Subscribers manually enter their personal ID or the
enrollment
nonsubscriber
Navigating the Administration
conversation, or the mailbox can be
who accesses the messaging
Console.
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