NEC UNIVERGE UM8000 User Manual page 317

Message Notification Delays
Delays in message notification might cause complaints of message delays. The messages are arriving properly, but the
subscriber message notification might be delayed. When the system is operating normally, subscribers receive
notification of new messages immediately after the message is recorded.
The following situations might cause message notification delays:
• The caller selects Future message delivery.
• If all ports are busy, the system cannot process all message notifications promptly.
Create a call log for the ports to determine if you need more dial ports.
• When all of the ports are busy, the system cannot dial any extension to activate message lights.
• If the Switch settings in UNIVERGE
interfere with message notification.
See your phone system documentation for more information.
• If the connection between a workstation and the network is terminated or if a problem arises with the connection,
the system cannot update ViewMail with notification of new messages.
Try pressing F5 to refresh the ViewMail window. If refreshing does not update the window, restart ViewMail. If
restarting does not update the window, restart the workstation and reconnect to the network.
Related Topics
Call Report Log Reports
Message Networking Configuration
Troubleshooting
Troubleshooting
®
UM8000 are not properly configured, the phone system integration might
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