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Navigating the Administration Console
®
The UNIVERGE
UM8000 Administration Console is used to handle most messaging system administration tasks and is
accessed using a monitor and keyboard attached to the console or a desktop computer that is connected to the same
network as the messaging system server.
See
Administration Console Overview
Using System Administration Help
Logging On and Logging Off for System Managers
Registering the Messaging System
Stopping and Starting the Linux Operating System
Navigating the Administration Console
1

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   Related Manuals for NEC UNIVERGE UM8000

  • Telephone NEC Univerge UM8000 Quick Manual
    Simple, yet powerful, messaging system that enables you to send and manage voice, fax, and e-mail messages from a touchtone phone, a computer, or over the internet. (7 pages)

   Summary of Contents for NEC UNIVERGE UM8000

  • Page 1

    Navigating the Administration Console ® The UNIVERGE UM8000 Administration Console is used to handle most messaging system administration tasks and is accessed using a monitor and keyboard attached to the console or a desktop computer that is connected to the same network as the messaging system server.

  • Page 2

    Administration Console Overview Administrator tasks for the messaging system are accomplished using the Administration Console user interface. It is accessed from a networked computer. Introducing the Main Menu The Main Menu appears when you first log on. The main menu consists of a Navigation Pane and a page with information about the product.

  • Page 3

    Network. Use to add and view locations within the messaging system network. To view additional sites, click Search or the Previous and Next icons. NOTE HE NETWORK PAGES ARE AVAILABLE ONLY IF A MULTIPLE SITE LICENSE IS PURCHASED System. Use to set general information about the messaging system, including site contact information, message storage and playback settings, system prompts, schedules, port settings, and phone system integration.

  • Page 4

    Administration Console Pages The Administration Console pages are divided into three areas: • The Navigation Pane, located on the left side of the page, contains links to other Administration Console pages. • The page where messaging system data is typed, selected, and displayed. •...

  • Page 5

    Using System Administration Help System Administration Help introduces you to the Administration Console and explains how to configure and maintain the messaging system. On the Administration Console, click the icon to see help topics. System Administration Help is available on the Support disc. NOTE UPS AND CRIPT MUST BE ENABLED ON YOUR...

  • Page 6

    Using the Help System To open the online help file, click the Help icon on any Administration Console page, or open wwhelp.htm on the local hard drive. To use the help system Click to show the Help Navigation Pane. In the Help Navigation Pane, select Contents, Index, or Search. •...

  • Page 7

    Convention Description Page Field Descriptions A list of page field descriptions is available, see “Page Field Descriptions.“ Related Documentation The following documents and online resources are available: Installation Guide. Provides instructions for installing and configuring the messaging system. Available in PDF format only.

  • Page 8

    /admin 10.3.0.1 Where 10.3.0.1 is the IP address of a messaging system server. Type a system manager ID in the User field: $sandy$nec • If this is a new system, use • If this is an existing system, type your personal ID.

  • Page 9

    Registering the Messaging System The messaging system software must be registered to receive technical support assistance and notifications about upcoming releases. When the messaging system is not registered, system functionality is not affected. However, a registration reminder continues to appear periodically when you log on. Use the following procedure to register the messaging system and validate the registration.

  • Page 10

    Server Control Some procedures require the messaging system to be shut down and restarted before the changes become active. When shutting down the messaging system busy ports are shut down after the current call is disconnected. The messaging system software does not answer or place calls when it is shut down. The messaging system software can be shut down and restarted using the Administration Console or Maintenance Menu on any networked computer.

  • Page 11

    Using the Administration Console to Restart the Messaging System To restart software using the Administration Console Start a Web browser. In the browser address bar type: http:// /admin <server name> where <server name> is the name or IP Address of the messaging system server. Click Server Control.

  • Page 12

    Using the Desktop Icon to Stop the Messaging System To stop the messaging system software at the server On the Linux desktop, right-click the Status icon. Select Stop. Click Yes to confirm that you want to stop the messaging system. The system shuts down each port as it becomes available, and then shuts down the software.

  • Page 13

    Using the Desktop Icon to Restart the Messaging System To restart the messaging system software at the server On the Linux desktop, right-click the Status icon. Select Start. Click Yes to confirm that you want to stop the messaging system. The Status icon changes from red to yellow while the software is restarting.

  • Page 14

    Stopping and Starting the Linux Operating System The Linux operating system can only be shut down at the messaging system server using a command. To shut down the Linux operating system Log on to a client computer and use SSH to connect to the messaging system server or log on to a local console. Log on as Admin.

  • Page 15: System Overview

    System Overview The messaging system simplifies the messaging process by storing communications in a universal mailbox. UM8000 provides the flexibility to manage voice, fax, and e-mail messages from any location. These topics introduce basic system concepts, explains the role of the system manager, describes how to log on to and log off the system, and how to navigate the Administration Console.

  • Page 16

    System Manager Responsibilities System managers are responsible for the day-to-day management of the messaging system. They add and train new subscribers, operators, and other system managers, as well as answer questions about the system. Periodically, system managers might need to update greetings to reflect holidays or other circumstances. A system manager can change mailboxes and greetings using a phone or the Administration Console.

  • Page 17

    The Administration Console is a Web-based interface used for most administration tasks. It can be accessed from the UNIVERGE UM8000 server or from a client computer that is connected to the same network as the UM8000 server. For more information about using the Administration Console, see Navigating the Administration Console.

  • Page 18

    happens next. For example, the system might route the call to the operator, take a message, or route the call to another box. Transfer Greeting Action Flow A call » » » reaches a Transfer Greeting Action The system …the system …and if no tries to transfer plays the...

  • Page 19

    Assigning System IDs A system ID is a unique identification number that is used to identify a subscriber, guest, transaction box, voice detect box, or interview box. System IDs are numbers that callers dial to access subscriber extensions and mailboxes. System IDs are used to link boxes for advanced call routing and audio text.

  • Page 20

    Understanding System and Personal IDs The messaging system listens for system IDs and personal IDs on a digit-by-digit basis. When a caller enters a system or personal ID, the system examines the first digit to see if it is a valid ID. If the first digit is not a valid ID, the system listens to the second digit and checks to see if the combination of the two digits is a valid ID.

  • Page 21

    Internal IDs An internal ID is a special ID that cannot be entered using a phone keypad. To create an internal or hidden ID, use a $ (dollar sign) as the first character of the ID. The $ (dollar sign) cannot be entered using a phone keypad. Internal IDs are used to route callers to voice detect boxes, transaction boxes, or interview boxes and preventing callers from directly entering the voice detect box, transaction box, or interview box.

  • Page 22

    Recording Voice Fields or Interview Prompts Use the Administration Console Media Control Tool to record voice fields and prompts. Voice fields contain names, greetings, or introductions. The length of a voice field recording appears on the buttons, in minutes:seconds as shown below.

  • Page 23

    To record or rerecord a voice name or greeting on the Administration Console In the Administration Console click Subscribers > Subscribers > Profile or Subscribers > Subscribers > Greeting or another page that has the voice field for the name, greeting, or prompt. Click the voice field.

  • Page 24

    Using a Phone to Change System Information System managers can change most system information using the Administration Console. However, system managers can also use a phone and the system manager conversation to change mailboxes, greetings, schedules, and operator settings. Use a phone and system manager log with the system manager personal ID and security code to hear the system manager conversation.

  • Page 25

    ® UNIVERGE UM8000 OLLOWING THESE PRACTICES HELPS SECURE AT THE MESSAGING SYSTEM LEVEL ADDITIONAL STEPS SHOULD BE UNIVERGE UM8000 Installation Guide TAKEN TO SECURE AT THE OPERATING SYSTEM LEVEL EE THE FOR MORE INFORMATION To change the personal ID for the default system manager In the Navigation Pane, click Subscribers >...

  • Page 26

    To configure a default passwords In the Navigation Pane, click Subscribers > Account Policy. The Security Settings page appears. To require subscribers to set a security code, clear the Permit blank password check box. To require a minimum number of characters in a security code, select Minimum number of characters in password, then type the number in the text box.

  • Page 27

    Following Recommended Security Practices In addition to performing the procedures described in Configuring System Security, follow these security recommendations on an ongoing basis. WARNING! AILURE TO FOLLOW THESE RECOMMENDATIONS CAN RESULT IN UNAUTHORIZED ACCESS TO THE SYSTEM AND A POTENTIAL CORRUPTION OR LOSS OF DATA •...

  • Page 28: System Configuration

    System Configuration The System > Configuration pages contain fields that store basic information about the site and messaging system. This information includes contact information, message storage and playback settings, system prompts, schedules, port settings, and phone system integration configuration. The System > Configuration pages control systemwide features: the number of days the system stores data for reports, the ID to access numeric groups or remote sites, the number of times an unknown caller can enter an invalid ID, the default system language, and whether or not users can access the Mailbox...

  • Page 29

    Changing General Configuration Settings The fields on the System > Configuration > General page control the number of days the system stores data for call reports, the ID to access numeric groups or remote sites, the maximum number of times an unknown caller can enter an invalid ID, the maximum number of security code/password attempts, allows Mailbox Manager access, and...

  • Page 30

    Saving and Storing Data for Reports The messaging system creates daily data files containing information about system activity and call traffic, this data is used to create reports. To configure the storage time for report source data In the Navigation Pane, click System > Configuration > General. For detailed field information, see the System >...

  • Page 31

    Configuring Numeric Group and Remote Site IDs Configure a remote access ID to use numbered groups or let subscribers send messages to remote locations. When using a phone to leave a message, subscribers enter the ID to identify the correct numeric group or remote location. When subscribers leave a message for another location, this number must be entered before specifying the remote subscriber name or extension number.

  • Page 32

    Limiting Misdials from Unidentified Callers An unidentified caller is a subscriber, guest, or other person who accesses the messaging system without entering a valid personal ID. The unidentified caller has no system privileges and hears a different system conversation than a caller who enters a valid personal ID.

  • Page 33

    Enabling Access to Mailbox Manager Subscribers use the Mailbox Manager to read or listen to their messages and change their personal settings using a computer connected to the network. If your organization is using Mailbox Manager, you must enable access to the Mailbox Manager systemwide then set the default subscriber template or individual subscriber access options.

  • Page 34

    Configuring Encryption for Mailbox Manager Users Subscribers can use the Mailbox Manager to change their personal settings using a computer that is connected to the network. To configure encryption In the Navigation Pane, click System > Configuration > General. For detailed field information, see the System >...

  • Page 35

    System Settings Overview Use the System > System Settings page to configure settings for directory assistance, conversation maps, and startup options and error notification. Configuring the Alphabetic Directory Understanding Directory Assistance Selecting a Conversation Map Configuring Startup Options and Error Notices System Configuration...

  • Page 36

    Understanding Directory Assistance When a caller does not know a subscriber extension, they can use the alphabetic or numeric directory assistance to select an individual. Operator assistance is not required to use the alphabetic or numeric directory assistance. Alphabetic Directory Assistance Alphabetic directory assistance is the default setting for the messaging system.

  • Page 37

    Configuring the Alphabetic Directory Alphabetic directory assistance enables a caller to find a subscriber using the phone keypad to spell the subscriber’s name. The system plays the name of the closest matching subscriber. If the system finds more than one match, it plays each possibility until the caller selects one.

  • Page 38

    Selecting a Conversation Map The messaging system includes optional phone interface emulations in addition to the default conversations described on the Quick Reference Card. These emulations resemble the messaging menu choices that subscribers might be familiar with from their previous messaging system experience. To select a conversation map In the Navigation Pane, click System >...

  • Page 39

    Configuring Startup Options and Error Notices When messaging system errors occur a message can be sent to a designated subscriber. Configure at least one subscriber, usually a system manager, to receive error messages. To configure the system startup options and to send error messages In the Navigation Pane, click System >...

  • Page 40

    Viewing the Installed System Languages During installation a default messaging system language is selected. Use the following procedure to review the languages and text-to-speech (TTS) languages that are installed. The languages page is also used to change the default language, install and remove languages and TTS languages. NOTE HE NUMBER OF LANGUAGES ACTIVATED ON THE MESSAGING SYSTEM IS LICENSED THEREFORE YOU CANNOT ACTIVATE MORE LANGUAGES...

  • Page 41

    Adding or Removing Language Packs Languages in the messaging system can be added and removed. You must have the appropriate licensing to install new languages. NOTE HE MESSAGING SYSTEM MUST BE LICENSED FOR THE NUMBER OF LANGUAGES INSTALLED HEN ADDING LANGUAGES KEEP IN MIND THAT EACH LANGUAGE PACK REQUIRES ADDITIONAL DISK SPACE To add a language pack In the Navigation Pane, click System >...

  • Page 42

    Controlling How Long Public Messages are Stored The System > Configuration > Public Messages page controls how long public messages are stored after they have been heard. Only subscribers who have public message access can listen to public messages. After an authorized subscriber listens to a public message, it is marked as old and is not sent to any other subscriber. If a subscriber deletes a public message, it is deleted from the mailboxes of all subscribers with public message access.

  • Page 43

    Changing Recording Settings The messaging system has several settings that control how the messaging system records messages. Message Recording and Call Screening Limits The messaging system server hard disk must have enough storage space to accommodate daily storage needs. Set a maximum recording length, in seconds, for greetings and call screening to conserve disk space.

  • Page 44

    Related Topics System Schedules System Configuration...

  • Page 45

    Entering Contact and Site Information Use the System > Configuration > Contacts page to record contact information for your organization. This information should include the name of the messaging system administrator, customer contact, and telephone numbers. To complete the Contacts fields In the Navigation Pane, click System >...

  • Page 46

    Completing the Calls Answered Fields Use the Calls Answered page to configure how calls are answered. To complete the Calls Answered information fields In the Navigation Pane, click System > Configuration > Calls Answered. Type the number of trunks (external lines on the phone system) and stations (number of phones). Type the average number of calls handled per day.

  • Page 47

    Configuring Access Numbers Configure trunk information, internal modem extension, and voice port station numbers. The information on this page specifies how users access the messaging system from internal and external phones. To complete the access numbers information fields In the Navigation Pane, click System > Configuration > Access Numbers. For detailed field information, see the System >...

  • Page 48

    Changing Message Sorting Use this page to configure the sort and playback order of messages. To configure message playback order In the Navigation Pane, click System > Configuration > Message Sorting. For detailed field information, see the System > Configuration > Message Sorting table.

  • Page 49

    Hospitality Settings The Hospitality Settings page configures the hospitality settings for the messaging system. Use this page to specify PMS confirmation information, wake-up call handling and check-in messages. Related Topics Configuring Basic Hospitality Settings Configuring the Hotel Guest Directory Overlapping Room Extension Numbers Configuring Wake-up Calls System Configuration...

  • Page 50

    Configuring Basic Hospitality Settings Use the System > Configuration > Hospitality Settings page to provide customized messaging system services for hotel guests: wake-up calls, the hotel guest directory, and guest information services. To change the hospitality configuration settings In the Navigation Pane, click System > Configuration > Hospitality Settings. System >...

  • Page 51

    Configuring the Hotel Guest Directory The hotel guest directory enables callers to transfer directly to a guest's room without the assistance of an operator. The messaging system never provides callers with the guest’s room numbers. Guests can select if they are included in the guest directory. To be included in the hotel guest directory, guests access the messaging system, select the guest directory setting, and follow the system prompts to record their name.

  • Page 52

    Overlapping Room Extension Numbers When the phone system uses overlapping room numbers of different lengths such as 110 and 1102, the messaging system must be able to distinguish between the numbers to correctly transfer a call or send a message lamp on or off code.

  • Page 53

    Configuring Wake up Calls The messaging system can be configured to enable guests to configure and manage their wake-up calls. Use the system reports available to help you to monitor and manage the wake-up call service. System Capacity The system can make approximately three wake-up calls per minute per dial-capable port on the messaging system. Wake-up calls are sent out only on ports set to Answer/Dial out, Dial out only, Answer/Message, or Message only.

  • Page 54

    Configuring E mail Settings The e-mail integration enables subscribers to use text-to-speech technology to use a phone to listen to e-mail messages. Subscribers can include e-mail message totals in the new message count, automatically forward all voice messages to the e-mail inbox, and forward all incoming faxes to the e-mail inbox. E-mail integration provides users with 24-hour access to e-mail from any touchtone phone.

  • Page 55

    Completing the E mail Message Template The e-mail message template defines the format for e-mail notification messages, message to copy, message to forward, and faxes sent from the messaging system. To define the e mail notification message In the Navigation Pane, click System > Configuration > E-mail Message Template. For detailed field information, see the System >...

  • Page 56

    Importing Messaging System Data Use the System > Import & Export > Import page to import messaging system data. Imported data can include subscribers, transaction boxes, or groups from another database or messaging system. The import utility creates subscriber accounts using the imported data. CSV File Requirements The first row in a CSV file must contain column headers.

  • Page 57

    Exporting Messaging System Data System Schedules System Configuration...

  • Page 58

    Exporting Messaging System Data Use the System > Import & Export > Export page to export messaging system data about Subscribers, Transaction boxes, Open groups, Private groups, or Local access groups to a comma-separated value (CSV) file. The CSV file can be archived as a secondary backup of the system, or imported into a database or another messaging system.

  • Page 59

    Displaying and Updating Licensed Features Use the System > Licensing page to display messaging system licensing or to update licensed features. Displaying the Current Licensing Information Use the following procedure to display the current license settings for the messaging system. To determine installed system settings •...

  • Page 60

    Redirecting or Remapping Extension Numbers Use the Extension Remapping page to redirect or remap calling and called numbers on a systemwide basis. Calling numbers are numbers that originate the call. Called numbers are numbers that receive the call. NOTE conversation HEN A LIVE RECORD IS INITIATED FROM A REDIRECTED EXTENSION THE SYSTEM SENDS THE RECORDED CONVERSATION TO...

  • Page 61

    To edit an existing extension remapping rule In the Navigation Pane, click System > Extension Remapping. To deactivate the rule without deleting it, clear the Active check box. Click Delete to delete the rule. Change the other fields as needed. To change the priority of a remapping rule, click Move.

  • Page 62

    Mapping or Routing Trunks Incoming calls on specific extensions can be routed directly to transaction boxes, language select boxes, or subscribers. For example, if two or more companies share a phone system, the messaging system can differentiate incoming calls for the companies and route the calls. Program trunks to route directly to a specified system ID.

  • Page 63

    Viewing Port Status Use the Port Status page to monitor port status as the messaging system answers and routes calls, dials phone numbers to deliver messages, or turns on message waiting indicators. Each row represents a single port. When a port is idle the field displays the status programmed for the port. When the port is handling a call, the port status appears.

  • Page 64

    Configuring the Extended Automated Attendant The extended automated attendant enables callers to dial extensions when there are no database entities (subscriber mailboxes or transaction boxes) linked to the extension. This significantly reduces the potential database size and increases system responsiveness by decreasing the system resource utilization and system administration. When the extended automated attendant is activated, it acts as an additional database for non-subscriber extensions.

  • Page 65

    System Schedules Most organizations are not open 24-hours every day. There might be situations where departments have different work hours within the same organization. You can configure up to three different schedules and each schedule has three different modes of operation: •...

  • Page 66

    Defining Schedules Define a maximum of three schedules numbered 1 through 3. A company with departments that work different hours can create one schedule for general business hours (schedule #1), one for extended customer service hours (schedule #2), and one for the order department (schedule #3). A special schedule, #4, is always in the same mode.

  • Page 67

    Creating and Modifying Schedules Use the schedule page to define and configure schedules. Configure multiple schedules if your organization has departments on different schedules. When multiple schedules are defined configure each port and transaction box to follow the defined schedules. NOTE #1.

  • Page 68

    Configuring Holidays Define up to 18 holidays in a calendar year. Calls are handled in night mode on days that are defined as holidays. List the dates of the holidays in the Holidays Schedule and associate the schedule with a numbered greeting. Greetings for each holiday are recorded on the Greetings page.

  • Page 69

    Voice Prompts Use System > Voice Prompts page to listen to or rerecord the messaging system voice prompts. The voice prompts are spoken by the messaging system during a call. Prompts tell callers what action to take as they use the system. The system connects prompts with recorded greetings and voice names to create the system conversation.

  • Page 70

    Prompt Set Description ViewCall program Click Next or Previous to move through the list of prompts. Type the number of prompts to display on the page. Click the prompt button to play the prompt. Close the Media Player window. To rerecord a voice prompt using a computer In the Navigation Pane, click System >...

  • Page 71

    Opening Box Overview Opening boxes manage how the messaging system routes incoming calls: greeting callers, presenting caller selections. and the actions taken in response to the caller selections. A default opening box, with a default opening greeting, is included with the messaging system. The default greeting can be changed. An opening box stores up to three greetings: a day greeting, a night greeting, and an alternate greeting.

  • Page 72

    Opening Box Configuration Steps The messaging system provides a default configuration for the opening box. While this configuration enables the messaging system to function immediately it can be changed to meet the needs of your organization. Use the following steps to configure an opening box. Plan the messaging system opening action.

  • Page 73

    Creating Opening Boxes The messaging system supports multiple opening boxes. Multiple opening boxes are useful if a messaging system is configured to handle multiple incoming phone lines. Opening boxes manage incoming call routing. To create opening boxes In the Navigation Pane, click Call Management > Opening Boxes > Profile. For detailed field information, see the Call Management >...

  • Page 74

    Editing Opening Box Profiles The opening box profile specifies the opening box name, system ID, and Restart IDs. To edit the opening box profile In the Navigation Pane, click Call Management > Opening Boxes > Profile. For detailed field information, see the Call Management >...

  • Page 75

    Recording Greetings and Configuring Actions After Greetings opening greeting is the first thing a caller hears when calling a messaging system. This greeting can be changed by recording a new greeting. The greeting buttons on the Greetings page display the duration in minutes and seconds for each greeting. A greeting has not been recorded if 00:00 appears on the button.

  • Page 76

    Routing Callers with One Key Dialing One-key dialing enables callers to reach a particular location within the messaging system or select a preferred language by pressing a single touchtone key. One-key dialing is used to route callers from the opening greeting box to transaction boxes, voice detect boxes, language select boxes, or interview boxes.

  • Page 77

    Routing Callers to a Language Select Box Enables callers to select a preferred language for the system conversation. Configure a One-Key dialing option to route callers from the opening greeting box to the language select box. NOTE NLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE KEY DIALING HOWEVER THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR...

  • Page 78

    Opening Box Overview Recording Greetings and Configuring Actions After Greetings Opening Box Overview...

  • Page 79

    Configuring Directory Assistance Settings Dialing settings in the opening greeting box can be configured to enable callers to select alphabetic (automatic) or numeric directory assistance. The following procedure assumes that you have already configured numeric directory assistance and that you are not using the one-key dialing settings in the opening greeting box.

  • Page 80

    System Operator Overview The system operator box is a transaction box that specifies how the system handles calls to the operator. The system operator box defines the extension, call transfer settings, and greetings for the operator and actions taken if the operator is not available.

  • Page 81

    Steps for Configuring the System Operator Box Use the following steps to specify how the messaging system handles calls for to the operator. Configure the operator ID, voice name and language. Configuring the System Operator Profile for details. Configure call transfer. Configuring System Operator Box Call Transfer for details.

  • Page 82

    Configuring the System Operator Profile The operator system ID is the number that callers use to connect to the system operator. Callers can press this extension while listening to the opening greeting or at any time the system is listening for an ID. The default system ID for the system operator is 0 (zero), but this can be changed.

  • Page 83

    Deleting System Operator Box Messages Bulk deletion of system operator box messages is no longer available. Only subscribers that have access to public message groups can delete public messages associated with the System Operator box. The messaging system is configured to delete system operator box messages automatically on the System > Configuration > Public Messages page.

  • Page 84

    Configuring System Operator Box Call Transfer After a caller is connected to the system operator box, the system operator box takes control of the call and applies the transfer-greeting-action rules configured for the box. Call transfer settings determine how the phone and messaging system interact during a call transfer.

  • Page 85

    Configuring System Operator Box Greetings Use the System Operator Greetings page to record operator greetings. When a transfer to the operator extension is not successful the system plays the active greeting and then takes the specified action. By default, the system is configured to route the caller to the public interview box.

  • Page 86

    Recording Voice Fields or Interview Prompts Opening Box Overview Configuring How Messages are Taken for a Transaction Box Steps for Configuring the System Operator Box Record Transaction Box or Voice Detect Box Greetings Using a Phone Public Interview Box Overview System Operator Overview...

  • Page 87

    Configuring How Messages are Taken for the System Operator Box Use the System Operator Messages page to control how the system takes messages for the system operator box: set the maximum length of a message, if callers can leave urgent messages, and set the action the system takes after taking a message for the box.

  • Page 88

    Assigning a System Operator Box to a Port Multiple operators can be created by configuring a transaction box for each port receiving incoming calls. When callers press 0 (zero) during a messaging system conversation they are routed to a second operator. Multiple operators are used to support systems with two or more languages, systems shared by two or more businesses, or other special applications.

  • Page 89

    Transaction Box Overview Use transaction boxes to configure special call handling, create menus, or play prerecorded announcements. Configure call transfer to a phone number or extension for each transaction box. If the extension is busy or unanswered, the system plays a greeting for the box, then takes the action specified. Unlike the subscriber directory page, a transaction box can handle callers two different ways: one for day mode and one for night mode.

  • Page 90

    Transaction Box Configuration Steps Several processes are required to properly create and configure the transaction boxes. Add the transaction box. Adding a Transaction Box. Configure the general transaction box settings. Configuring a Transaction Box Name, Language, or Schedule. Change call transfer. Editing the Transaction Box Name, Language, or Schedule.

  • Page 91

    Adding a Transaction Box Decide how many transaction boxes are needed and how callers are routed to them. Before creating a new transaction box, decide who will own the box. The owner receives messages for the box when the box is configured to take messages.

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    Deleting a Transaction Box Delete all references to a transaction box system ID when deleting a transaction box. Any messages currently stored in the transaction box are automatically deleted. You cannot delete system defined transaction boxes. To delete a transaction box In the Navigation Pane, click Call Management >...

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    Configuring a Transaction Box Name, Language, or Schedule After adding a transaction box you need to record the name, assign a language, and select a schedule. To change general transaction box settings In the Navigation Pane, click Call Management > Transaction Boxes > Profile. For detailed field information, see the Call Management >...

  • Page 94

    Editing the Transaction Box Name, Language, or Schedule After adding a transaction box you need to record the name, assign a language, and select a schedule. To edit the transaction box settings In the Navigation Pane, click Call Management > Transaction Boxes > Profile. For detailed field information, see the Call Management >...

  • Page 95

    Configuring Transaction Box Call Transfers Call transfer settings determine how the phone system and the messaging system interact during a call transfer. Specify the extension where calls are transferred, select the transfer type, and configure the call transfer settings. If call transfer is turned on and Await Answer is the transfer type, the messaging system tries to transfer a call to the phone or extension listed.

  • Page 96

    Record an Introduction. The messaging system plays this recording before it transfers a call to the transaction box. Click Save. Related Topics Configuring a Transaction Box Name, Language, or Schedule Transaction Box Configuration Steps Transaction Box Overview...

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    Configuring Transaction Box Greetings and Action After Greetings Transaction box greetings are recorded and stored on the transaction box Greetings page. If call transfer is turned off or if the extension is busy or unanswered, the system plays the active greeting. The system then takes the after-greeting action defined.

  • Page 98

    Record Transaction Box or Voice Detect Box Greetings Using a Phone Only transaction box owners can use a phone conversation to change greetings if the transaction box system ID does not contain a $ (dollar sign) or other symbol not found on the touchtone phone keypad. When a system ID contains a $ or other symbol not found on the touchtone phone keypad, greetings can only be changed using the Administration Console.

  • Page 99

    Configuring How Messages are Taken for a Transaction Box Configure how messages are taken for transaction boxes on the Messages page. This includes setting the maximum length of a message, if callers can leave urgent messages, and the action the system takes after taking a message. Specify the action the system takes after recording the message.

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    Configuring Transaction Box One key Dialing Use the One-key dialing page to define one-key dialing to offer callers a menu of choices. One-key dialing enables callers to use a single touchtone key (from 0 to 9) to represent any transaction box. Set any system IDs where callers can be routed when they press a single touchtone key.

  • Page 101

    Interview Boxes Overview Interview boxes provide information or collect information from callers. An interview box can contain up to 20 questions or announcements. Each interview box has an owner, a name, and a system ID. When the interview box owner is removed from the system, the interview box is automatically deleted.

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    Interview Box Configuration Steps Plan the interview. Planning an Interview. Create the interview box. Adding an Interview Box. Record the interview questions. Recording Interview Box Questions. Configure how messages are taken. Configuring How Messages are Taken for an Interview Box. Test the interview.

  • Page 103

    Planning an Interview Think about the information that is to be collected from the caller. Write the questions before creating an interview box. Determine the maximum length, in seconds, of the response for each question. Decide how callers are routed to the interview box: •...

  • Page 104

    Adding an Interview Box Use the following procedure to add a new interview box. To add an interview box In the Navigation Pane, click Call Management > Interview Boxes > Profile. For detailed field information, see the Call Management > Transaction Boxes - Profile table.

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    Recording Interview Box Questions Record the questions and set the maximum time callers have to respond to each question after creating an interview box. Use a phone or the Administration Console to record the interview box questions. To record interview box questions In the Navigation Pane, click Call Management >...

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    Configuring How Messages are Taken for an Interview Box Configure how the messaging system stores interview box messages. Caller replies to the interview questions are saved in a single message and each reply is separated by a beep. To configure how messages are taken for an interview box In the Navigation Pane, click Call Management >...

  • Page 107

    Public Interview Box Overview The public interview box is a special interview box used to handle operator calls that are not answered. The public interview box asks a caller for his or her name, phone number, and a brief message. Using the public interview box is not restricted operator calls that are not answered.

  • Page 108

    Language Box Overview Use the Language Boxes Profile page to create a language box. Language boxes enable callers to select a language for the system conversation. Use language boxes only when the messaging system has more than one language installed. Use a voice detect box to automatically assign a language to callers.

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    Language Box Configuration Steps Add a language box. Adding and Configuring Language Boxes. Record instructions telling callers to select a language. Configuring Language Box Key Mapping. Configure the restart ID for each language. Editing Opening Box Profiles. Configure the opening greeting. Call Management >...

  • Page 110

    Adding and Configuring Language Boxes When multiple languages are installed on a messaging system, use language boxes to enable callers to select a language for the system conversation. A language can be assigned to a dedicated port if you expect to receive a substantial number of calls in a particular language.

  • Page 111

    Configuring Language Box Key Mapping Use the Key Map page to record instructions describing how to select a language and set the action the system takes for each language selection. Create up to 10 different recordings (numbered 0 through 9), one for each number on the phone keypad. Each recording should be in the same language specified in the Language list for the key.

  • Page 112

    Voice Detect Boxes Overview Voice detect boxes are used when the phone system or service area includes callers that do not have touchtone access and the messaging system is not configured to detect dial pulses. Voice detect offers menus and directories to callers then listens for spoken sounds and silence, not touchtones.

  • Page 113

    Voice Detect Box Configuration Steps Plan the voice detect application. Decide how many voice detect boxes you need and how callers are routed to them. Add the voice detect boxes. “Adding a Voice Detect Box.” Configure the voice detect box. “Configuring Call Transfer for a Voice Detect Box.”...

  • Page 114

    Adding a Voice Detect Box The default voice detect box, $VOICE, is installed with the messaging system. Additional voice detect boxes can be added to the messaging system, use the following procedure to add voice detect boxes to the messaging system. To add a voice detect box In the Navigation Pane, click Call Management >...

  • Page 115

    Related Topics Voice Detect Box Configuration Steps Configuring Call Transfer for a Voice Detect Box Configuring Voice Detect Box Greetings and Action After Greetings Configuring How Voice Detect Box Messages are Taken Configuring a Destination ID for Speech or Silence Configuring Voice Detect Call Holding Configuring Voice Detection Voice Detect Boxes Overview...

  • Page 116

    Configuring Call Transfer for a Voice Detect Box The voice detect box call transfer settings determine how the phone and the messaging systems interact during a call transfer. When call transfer is turned on and the transfer type is Await Answer, the messaging system tries to transfer the call to the phone or extension listed.

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    Configuring How Voice Detect Box Messages are Taken Configuring a Destination ID for Speech or Silence Configuring Voice Detect Call Holding Configuring Voice Detection Voice Detect Boxes Overview...

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    Configuring Voice Detect Box Greetings and Action After Greetings Voice detect box greetings are located on the Greetings page. If call transfer is turned off or if the extension is busy or unanswered, the system plays the active greeting. The system then takes the after-greeting action specified on the Greetings page.

  • Page 119

    Configuring How Voice Detect Box Messages are Taken Control how the system takes messages for the voice detect box, configure the maximum length of a message, and specify if callers can leave urgent messages, and configure the action after taking a message. To configure how messages are taken for a voice detect box In the Navigation Pane, click Call Management >...

  • Page 120

    Configuring a Destination ID for Speech or Silence When configuring a voice detect box specify the system IDs where callers are routed if they speak or remain silent. To limit phantom calls to the operator, do not set the system to route callers to the operator if they remain silent. Route silent callers to another box with the action after greeting set to Hang up or Say bye.

  • Page 121

    Configuring Voice Detect Call Holding Callers say “Yes” or remain silent to place themselves on hold when call holding and call transfer are configured with voice detect. voice detect call holding feature is configured on any Transfer page that has the Use VOX holding check box. To enable call holding the following must be enabled: •...

  • Page 122

    Changing the Public Fax Box System ID The public fax box provides fax detect, routing, and notification for incoming faxes eliminating the need for a dedicated phone line for a fax machine. The public fax settings apply to both manual and automatic fax calls. •...

  • Page 123

    Configuring the Public Fax Box Call Transfer Settings The call transfer settings determine how the phone system and the messaging system interact during a call transfer. To configure the public fax call transfer In the Navigation Pane, click Call Management > Public Fax Box > Call Transfer. For detailed field information, see the Call Management >...

  • Page 124

    Configuring the Public Fax Box Actions Use the fax action page to configure what the messaging system should do if the fax extension does not answer or is busy. To configure the public fax action if the fax extension does not answer or is busy In the Navigation Pane, click Call Management >...

  • Page 125

    Creating and Maintaining Fax Boxes The messaging system maintains fax boxes for receiving faxes routed to a particular system ID in addition to subscriber fax boxes. Use these fax boxes for special needs, such as collecting faxed résumés from job applicants or incoming orders from customers.

  • Page 126

    Configuring Fax Box Settings Fax box owners use this page to configure voice annotation, record an introduction, specify the action the messaging system takes if a fax port is not available, specify what action the messaging system takes after taking a message or holding, and record the fax box greeting.

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    Configuring One Key Dialing for a Fax Box Use the Fax Boxes One-key dialing page to configure one-key dialing rules for the fax box. One-key dialing enables callers to use a single touchtone key (from 0 to 9) to select a system ID or any transaction box. NOTE NLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE KEY DIALING...

  • Page 128

    Subscriber Template Overview Use the subscriber template to configure default settings for all new subscribers after the messaging system is installed and before starting to add new subscribers. When new subscribers are added to the system, their settings are automatically set to the template values. Using the subscriber template to configure default settings can save time and ensure consistency of data in the messaging system.

  • Page 129

    Configuring the Default Subscriber Template Subscriber template pages is used to configure default values that are applied when new subscribers are added to the messaging system. The subscriber template is divided into ten pages: Profile. Configure the default subscriber personal ID and language settings. Configuring the Default Personal ID and Language.

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    Understanding Default Profile Settings — Overview Default subscriber profile settings are configured on the subscriber template page. These settings are used when new subscribers are added to the messaging system database. The following information is a summary of the information on the template, subsequent topics provide detailed procedures for configuring the default profile.

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    Configuring the Default Personal ID and Language The default subscriber profile template includes the default settings for personal IDs and default language selection. To create the default subscriber ID In the Navigation Pane, click Subscribers > Subscriber Template > Profile. For detailed field information, see the Subscribers >...

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    Selecting Default Subscriber Access Options Access options control subscriber access to system features. The access options selected determine how the subscriber interacts with the messaging system. The default settings can be changed for individual subscribers on the subscriber access options page. To enable or disable a setting for the majority of subscribers, enable or disable the option on the subscriber template page.

  • Page 133

    Require first time Requires subscribers to enroll themselves the next time they call enrollment the system or use Mailbox Manager. The system does not deliver messages to subscribers until they have enrolled. Allow to change phone The subscriber can change notification settings. notification settings and Allow to change hold settings.

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    Address messages by Send messages using the extension number instead of the first extension three letters of the last name. Allow to edit Subscribers can add to, listen to, or rerecord messages to subscriber subscriber another subscriber. messages Allow to redirect Subscribers can redirect messages.

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    Related Topics Configuring the Default Subscriber Template Understanding Default Profile Settings — Overview Subscriber Template Overview Subscriber Template Overview...

  • Page 136

    Default Transfer, Call Holding, and Call Screening Configure the default call transfer settings for all new subscribers. The messaging system handles the calls following the transfer-greeting-action structure configured in the subscriber call transfer template. A customized transfer structure for individual subscribers is configured on the subscriber call transfer page. In most cases, the system tries to transfer a call to the extension.

  • Page 137

    Configuring Default Call Transfer Settings All transfer types put calls on hold and then dials the requested extension. The most common call transfer type is release. The await answer transfer type is required to configuring call screening and call holding settings. Call screening causes the system to screen calls before transferring the call to the subscriber;...

  • Page 138

    Click Subscriber Template > Greetings, select Take a message. If Take a message is not selected, record a different call holding prompt. Take a message offers callers, who are placed on hold, the choice to continue holding, leave a message, or try another extension. Click Save.

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    Configuring Default Greetings The Subscriber Template Greetings page specifies how the messaging system handles calls when an extension is busy. To activate the busy greeting and configure after greeting actions In the Navigation Pane, click Subscribers > Subscriber Template > Greetings. For detailed field information, see the Subscribers >...

  • Page 140

    Configuring Default One Key Dialing Use the Subscriber Template One-key Dialing page to enable callers to press one key on a touchtone keypad to make a selection. One-key dialing quickly routes callers to directory assistance, a subscriber extension, transaction boxes, voice detect boxes, language boxes, or interview boxes.

  • Page 141

    Configuring Default Messaging Use the Subscriber Template > Messages page to define rules for unidentified caller messaging. This includes enabling unidentified callers to edit messages they recorded, specifying the maximum length of the message, if the caller can mark the message as urgent, what the messaging system does after taking the message, message retention, maximum message storage, setting the maximum messages a subscriber can save, and the message playback order for new and old messages.

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    Click Save. Related Topics Configuring the Default Subscriber Template Understanding Default Profile Settings — Overview Subscriber Template Overview Subscriber Template Overview...

  • Page 143

    Configuring Default Message Notification and Delivery Use the Subscriber Template Notification page to configure message notification. The messaging system uses a message waiting indicator light on the phone to tell subscribers when messages are waiting. Other message notifications include a distinctive dial tone, such as a stutter tone, or a message display. The method available depends on the phone system.

  • Page 144

    A delivery attempt is fails when the delivery number is busy, unanswered, answered by a person who does not enter a personal ID or answered by an answering machine. In the Maximum retries field, type the number of unsuccessful delivery attempts before the messaging system stops trying to deliver the notification to the selected device.

  • Page 145

    Configuring Default Fax Delivery Notification The messaging system notifies subscribers of new faxes and delivers a fax message to a specific fax machine at a scheduled time. Specify default fax notification settings on the Subscriber Template > Notification page. To configure additional notification settings In the Navigation Pane, click Subscribers >...

  • Page 146

    Configuring Default Live Record Settings ® Live record, available with certain DTMF phone system integrations and ViewMail or ViewMail for Microsoft Messaging, enables subscribers to record phone conversations. A subscriber can keep this recording for later reference or redirect it to another subscriber or group of subscribers.

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    Enabling Live Monitor The live monitor feature must be licensed. It enables subscribers to listen to a message as it is being recorded in their mailbox. The phone system and the subscriber’s extension must be configured properly to monitor messages as they are being recorded.

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    Configuring Default Fax Settings Use the Subscriber Template Fax page to configure the FAX system ID, fax routing, after message or holding routing, voice annotation, and one-key dialing rules. NOTE ActiveFax IS AN OPTIONAL FEATURE THAT REQUIRES LICENSING AND INSTALLATION When many or all subscribers want personal fax boxes, configure a default convention for assigning fax IDs.

  • Page 149

    Configuring Default Subscriber E mail Settings The messaging system must be licensed for e-mail integration and the integration configuration steps must be completed during installation before subscribers can use the e-mail features. Subscribers receive new e-mail message notifications through the messaging system or the e-mail integration package. Subscribers can listen to e-mail messages from any touchtone phone.

  • Page 150

    Configuring Default Account Policies Use the Subscribers > Account Policy page to configure default account policies for subscribers. Specify a default password (security code) for each new subscriber, specify the minimum length of the security code, and for minimal security allow blank passwords. When a default security code is created the messaging system requires subscribers to create a new code during the enrollment conversation.

  • Page 151

    Enrolling Subscribers There are two ways to enroll subscribers: • Enroll each subscriber at the console typing their names in the appropriate fields of the Subscriber Directory. • Allow subscribers to self-enroll. To allow self-enrollment, you must add subscriber mailboxes with Require first-time enrollment set. This setting directs subscribers to call the messaging system and enroll.

  • Page 152

    Subscribers Profile Overview The Subscribers pages have the same fields as the subscriber template pages but they also provide several additional settings that apply only to individual subscribers. Use the subscribers profile page to configure custom preferences for each subscriber. This includes their recorded names, personal IDs, language choice, message counts, and more. Subscriber information spans several pages in the Administration Console.

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    Customizing Subscriber Profile Information This page contains specific subscriber information: extension number, name, personal ID, recorded name, language preference, security code, number of new messages, and total number of messages. For detailed information about the subscriber template default settings, see Configuring the Default Subscriber Template.

  • Page 154

    Adding New Subscribers New subscribers can be added one-at-a-time or you can create a range of subscriber mailboxes. When a range of subscriber mailboxes are added, they can be assigned to new subscribers as new subscribers are hired. When you add a new subscriber, the messaging system automatically uses the default settings specified in the subscriber template, these settings can be customized for the subscriber on the Subscriber Profile page.

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    Searching for a Subscriber Use this has a large number of subscribers, finding a particular subscriber profile can be time consuming. The search function simplifies this task. To find a subscriber by name or an extension In the Navigation Pane, click Subscribers > Subscribers > Profile. Click Search to find and select a subscriber.

  • Page 156

    Deleting Subscriber Information The following subscriber information can be deleted from the messaging system database: • Subscribers • Subscriber’s messages When a subscriber is removed from the system, the messaging system automatically deletes all messages, private message groups, guests, transaction boxes, and interview boxes owned by the subscriber. Subscriber’s e-mail messages are not deleted from the e-mail system when a subscriber is removed from the messaging system.

  • Page 157

    Resetting Subscriber Password The subscriber’s password cannot be retrieved or deleted. However, system managers can reset the subscriber password to the system default when a subscriber forgets their password. To reset subscriber security codes In the Navigation Pane, click Subscribers > Subscribers > Profile. Click Search to find and select a subscriber.

  • Page 158

    Assigning System Manager Status Any enrolled subscriber can be a system manager. However, only existing system managers can assign system manager status to other subscribers. There must be at least one system manager for the messaging system. If there is only one system manager in the system, that subscriber cannot be demoted from system manager.

  • Page 159

    Changing Subscriber Access Settings The Access Options page controls how subscribers access system features. The subscriber template defines general access options for all new subscribers. Use the Subscribers > Access Options page to customize individual subscriber access. To change subscriber access options In the Navigation Pane, click Subscribers >...

  • Page 160

    Enabling Live Monitor for a Subscriber Subscribers use the live monitor feature to listen to a message as it is being recorded in their mailbox. To monitor messages using a phone, the phone system and the subscriber’s extension must be properly configured. See “Configuring live monitor”...

  • Page 161

    Transfer, Call Holding, and Call Screening Configuration Steps Customize call transfer settings for individual subscribers on the subscriber call transfer page. All new subscribers inherit the call transfer settings configured on the subscriber template call transfer page. The messaging system follows the transfer-greeting-action defined for the subscriber mailbox.

  • Page 162

    Configuring Subscriber Call Transfer Settings Use the Subscriber > Call Transfer page to enable subscriber call transfer and select call transfer types. All call transfer types put a call on hold then dial the extension. The most common transfer type is release. The await answer transfer type is required to configure...

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    Click Save. On the Subscriber > Greeting page, select Take a message. If Take a message is not selected, record a different call holding prompt. Take a message offers callers on hold to continue holding, leave a message, or call another extension. Click Save.

  • Page 164

    Configuring Subscriber Greetings Use the Subscriber Greetings page to listen to and record subscriber greetings. Each subscriber has a standard greeting, busy greeting, and alternate greeting. Use this page to select an active greeting (standard or alternate), activate or deactivate the busy greeting, or customize the transfer-greeting-action...

  • Page 165

    Configuring Subscriber One Key Dialing One-key dialing enables callers to press one key to go to a particular location within the messaging system. For example, callers can be quickly routed to directory assistance, subscribers’ extensions, transaction boxes, voice detect boxes, language boxes, or interview boxes. When a caller presses a key that is set for one-key dialing, the messaging system immediately acts on that key press.

  • Page 166

    ET THE SYSTEM TO WAIT A CERTAIN NUMBER OF SECONDS FOR ADDITIONAL TOUCHTONES BEFORE ROUTING THE CALL ACCORDING TO THE ONE KEY DIALING MENU HE PAUSE ENABLES CALLERS TO ENTER FULL SYSTEM S AND BYPASS ONE KEY DIALING DURING A One-key delay GREETING ET HOW LONG THE SYSTEM WAITS BETWEEN TOUCHTONES USING THE...

  • Page 167

    Configuring Subscriber Message Handling Use the Subscribers > Messages page to configure how subscriber messages are handled. This includes unidentified caller messages, message retention, message storage limits, and message handling. Storing Messages When a new message arrives it is stored until the subscriber listens to it. Once a subscriber has listened to a message, the message is marked as old and is saved for a specified number of days that is configured on the Subscriber Template >...

  • Page 168

    • All messages. Count voice, transaction box messages, interview box messages, and fax boxes. Select Maximum number of messages and type the number in the text box. • If a message storage limit has been set, select Warn subscribers when message storage reaches to warn subscribers before the limit is reached, and type the number of megabytes in the text box.

  • Page 169

    Configuring Subscriber Message Notification and Delivery Use the Subscribers > Notification page to configure subscriber message notification. The messaging system notifies subscribers that new messages are available using: message waiting indicator message delivery. Message notification can be sent to the subscriber extension or other external phones that the system automatically dials. Up to five devices per subscriber can be configured for message notification.

  • Page 170

    • Use this setting to assign priorities to each message delivery phone number. For example, if you type (zero) for Work Phone and 60 for Home Phone, for the first 60 minutes the messaging system tries to deliver new messages only to the Work Phone. After 60 minutes, it tries to deliver new messages to both phones.

  • Page 171

    Configuring Fax Delivery Notification The messaging system notifies subscribers of new faxes and delivers a fax message to a specific fax machine at a scheduled time. Specify default fax notification settings on the Subscriber Template > Notification page. To configure additional notification settings In the Navigation Pane, click Subscribers >...

  • Page 172

    Configuring Subscriber Live Record Settings Live record enables subscribers to record phone conversations and is available with certain DTMF phone system integrations and ViewMail. A subscriber saves the recording for later reference or redirect it to another subscriber or group of subscribers. Using Live Record without ViewMail If DTMF live record is used without ViewMail, the phone system administrator programs the phone system to enable live record on the phones.

  • Page 173

    Configuring Subscriber Fax Use the Subscribers > Fax page to configure subscriber’s default fax mail settings to accommodate individual preferences. Configure fax delivery to a specific fax machine, record a fax introduction and/or fax greeting, permit voice annotation, and configure one-key dialing rules for each subscriber. NOTE HEN YOU CONFIGURE SUBSCRIBER ONE KEY DIALING RULES...

  • Page 174

    Select Allow edits to voice annotation to allow callers to edit the recorded annotation. Select Notify subscriber even if there is no voice annotation to send a subscriber notification for the fax message. This field works with Ask for voice annotation. Configure one-key dialing rules for the fax box.

  • Page 175

    Configuring System Handling When Fax Ports are Not Available To configure system handling when a fax port is not available In the Navigation Pane, click Subscribers > Subscribers > Fax. Click Search to find and select a subscriber. Select an action in the No Fax Available section: •...

  • Page 176

    Configuring Subscriber E mail Settings Use the Subscriber > E-mail page to configure subscriber e-mail notification and e-mail server information. The e-mail integration enables subscribers to use text-to-speech technology and a phone to listen their e-mail messages. The new message count can include e-mail messages, all voice messages and incoming faxes can be automatically forwarded to their e-mail inbox.

  • Page 177

    Subscriber Guests Use the Subscribers > Guest page to create subscriber guest profiles. When subscriber guests are created the host subscriber provides a personalized messaging system experience for clients, contacts, friends, or family. These callers are enrolled on the system as guests of the subscriber and are greeted by name and have direct access to exchange messages with their host.

  • Page 178

    Managing Subscriber Guests Guests are assigned to a host subscriber. Guest messages can be deleted without removing the guest from the messaging system. However, when a guest is removed all messages owned by the guest are automatically deleted. To add a guest In the Navigation Pane, click Subscribers >...

  • Page 179

    Configuring Guest Message Notification Guest notifications must be configured by the system manager. System managers use this page to configure guest notifications. To configure a guest message notification In the Navigation Pane, click Subscribers > Guests > Notification. For detailed field information, see the Subscribers >...

  • Page 180

    Training New Subscribers Subscriber training is an important to help subscribers understand and use the messaging system. Training subscribers is more effective when training focuses on the essential features. Break up the training into the basics so that subscribers become familiar and comfortable logging on to the system and accessing their messages. More advanced training can be provided as subscribers become familiar with the system or develop special needs.

  • Page 181

    Test subscriber 1 checks messages: Call the system as the test subscriber 1 and log on. When the system answers, enter the test subscriber’s Personal ID. Listen to the system conversation, the messaging system announces the number of new messages. Play the sample message recorded before training and ask for a reply.

  • Page 182

    The Day After Training Record a group message for all subscribers that participated in the training. Ask the subscribers if there are any problems or questions. Request a reply to your message. If you receive a reply indicating that a subscriber is confused or frustrated with the messaging system, visit that person to help them resolve their issues.

  • Page 183

    Backing up and Restoring Messaging System Data The messaging system backs up the messaging system data on a daily basis at a preconfigured time. The default time of the daily back up is 2:00 AM in the local time zone. Manual back ups can be done when you need to back up data before an upgrade or migration.

  • Page 184

    Backing Up the Messaging System Data The messaging system database is backed up on a regular basis. Backups include all subscriber information, system prompts, recorded names, and can include messages. Backup files are saved with a .zip file extension. Use the restore utility to restore data from backups or migrate data from different versions of the messaging system to the current version.

  • Page 185

    Scheduling Daily Backups Daily backups occur every day at the selected time by default. System managers can change the time of the scheduled backup. The file name is automatically generated using the system date and time. For example, vmbackup-2009090620002.zip. To schedule a daily backup In the Navigation Pane, click System >...

  • Page 186

    Restoring Data from Backup Files Use the restore utility to restore a backup file. Backup files might consist of data from the current version or data from an earlier version of an OS/2 or DOS messaging system. Restoring data from OS/2 or DOS versions might not transfer data from the previous messaging system.

  • Page 187

    HE FOLLOWING PROCEDURES ASSUME THAT THE BACKUP DATA IS STORED ON A NETWORKED COMPUTER THAT IS NOT HOSTING THE MESSAGING SYSTEM To transfer the backup data to UNIVERGE UM8000 Confirm that the backup data to be restored is located in a folder on the networked computer accessed using the Administration Console.

  • Page 188

    Updating the Messaging System Software Updates for the messaging system software are made available as files that can be downloaded and installed. Notifications are sent when an update is available to be downloaded. Download the update file from a specified source saving it to a GUI (Graphical User Interface) based operating system such as Windows XP or Linux with a GUI.

  • Page 189

    Configuring Log Settings The messaging system provides a variety of log files that monitor system activity and error conditions related to data and internal processes. If an error occurs, it is recorded in an error log file. Use the System > Logs page to configure the number of days that the messaging system stores the log files. The messaging system deletes old files at midnight on the day that they expire.

  • Page 190

    Message Groups Overview Message groups provide a way to deliver a message to several subscribers at the same time. When a message is sent to a message group, it is automatically sent to all subscribers that are members of the group. Depending upon the Distribution method selected, a message might be heard by only one member (Dispatch) or by all members (Broadcast).

  • Page 191

    To send a message to the All Subscribers group Log on to the messaging system as a subscriber. When prompted enter on the phone keypad Related Topics Creating and Configuring a Message Group Deleting a Message Group or Group Messages Changing the Open or Local Message Group Owner Renaming Message Groups Changing the Message Group Message Distribution Method...

  • Page 192

    Creating and Configuring a Message Group Configure message groups on the Groups > Message Groups page. Subscribers with access to the Mailbox Manager can create and manage their own message groups on the Group tab. Subscribers should refer to the User Guide or Mailbox Manager Help for procedures to create and manage message groups.

  • Page 193

    Deleting a Message Group or Group Messages The following Message Group information can be deleted: • A group • A group’s messages • A group’s members. See Removing Message Group Members. To delete a message group In the Navigation Pane, click Groups > Message groups. Click Search to find and select a message group.

  • Page 194

    Removing Message Group Members To remove members from a message group In the Navigation Pane, click Groups > Message groups. Click Search to find and select a message group. Click Members. The Search or Add Members dialog box appears. Click Remove next to the member name to remove the member. Repeat this step to remove another member from the group.

  • Page 195

    Changing the Open or Local Message Group Owner Only Open and Local message groups can be assigned new owners. Use the following procedure to change the owner of an open or local message group. When a new owner must be assigned to a private group, delete the existing group then create a new group and select the new owner.

  • Page 196

    Renaming Message Groups When a touchtone phone is used to create a message group, a subscriber presses three keys to create the spelled name or number for the group then records the full name of the group. Use the Administration Console to access the message group, the messaging system displays the three keys in the group Name field.

  • Page 197

    Changing the Message Group Message Distribution Method When a message group is created the broadcast distribution method is assigned by default. Use the Administration Console to change the distribution method. • Broadcast. All members hear the message. • Dispatch. Only the first member to pick up messages hears the message. All other members do not receive the message.

  • Page 198

    Configuring Outside Caller Group Messaging Messages from external callers can be routed to groups from a personal mailbox, interview box, or transaction box. For example, a call to Technical Support can be routed to the entire Technical Support group. Using dispatch messaging, the message is delivered to the group, when the first member of the group checks voice mail no one else in the group hears the message.

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    Configuring Cascading Message Notification A hierarchy of message notifications can be configured combining outside caller group messaging and dispatch distribution. For example, for technical support, create a group and configure the first message notification to be sent to the pager of a frontline technical support representative.

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    Configuring Transaction Box Greetings and Action After Greetings Message Groups Overview...

  • Page 201

    Numeric Directory Assistance Overview Numeric directory assistance enables callers to press numbers instead of letters to look up a subscriber when their phone keypads do not have letters. Configuring numeric directory assistance requires three steps: Divide subscribers into groups based on a common characteristic such as department or location. Create the directory groups.

  • Page 202

    Configuring Numeric Directory Assistance Steps Create directory groups and submenus. Creating Directory Groups. Add members to the directory groups. Adding Subscribers to a Directory Group. Add a directory menu. Creating Directory Menus and Submenus. Assign the directory groups and submenus to the directory menu. To assign directory groups and submenus to a directory menu.

  • Page 203

    Creating Directory Groups Directory groups and Directory menus are used to configure numeric directory assistance. Callers use directory assistance by pressing numbers to hear a list of subscribers and their extensions. Group subscribers using a common characteristic, such as subscribers in the same department or location, then create a menu of choices that assigns a single touchtone key to each directory grouping, then add the directory groups to the directory menu to create one-key dialing menus.

  • Page 204

    Creating Directory Menus and Submenus Directory menus are used to create one-key dialing rules for numeric directory assistance linking directory groups into menus and submenus. To add a directory menu or submenu In the Navigation Pane, click Groups > Directory Menus. For detailed field information, see the Groups >...

  • Page 205

    Deleting Directory Groups or Directory Menus When a directory group or directory submenu is deleted from the messaging system, the system automatically removes the group from directory menus that list the directory group. NOTE ELETING A DIRECTORY GROUP MIGHT CREATE A GAP IN A DIRECTORY MENU OR EXAMPLE AN ORGANIZATION HAS NUMERIC DIRECTORY “F...

  • Page 206

    Phone System Overview This topic provides an overview about configuring the phone system switch. The switch and integration options enable the phone system to integrate with the messaging system and the use of additional messaging system features. The integration between the phone system and the messaging system is configured during the installation process using the Installation Guide, the phone system integration guide (if applicable to the system), and the phone system manufacturer’s documentation.

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    Selecting a Phone System The messaging system includes a comprehensive library of phone system settings that contain predefined parameters for integrating the messaging system with your phone system.most phone systems commercially available. A “Default” phone system setting is available, providing generic settings suitable for basic integration with almost any phone system.

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    Configuring Integration Options Integration settings are used to implement messaging system features. The Integration options field on the Switch Information page enables you to type multiple values for multiple selections. Each value is separated by a space. For detailed information about the integration options available for use, see the Switch >...

  • Page 209

    Configuring Identified Subscriber Messaging The messaging system uses identified subscriber messaging (ISM) to enable internal callers to leave messages for subscribers when their calls are forwarded to the messaging system from another extension. The messaging system plays the recorded name of the calling subscriber before the message. To configure identified subscriber messaging In the Navigation Pane, click System >...

  • Page 210

    Configuring Phone System Soft Keys The Integration Options field is used to configure phone systems to handle DTU phones and soft keys. Use the following procedure to configure the soft key time out settings. To configure phone softkeys In the Navigation Pane, click System > Switch > Switch Information. See the Switch >...

  • Page 211

    Activating General Tone Detection When the general tone detection feature is activated, the messaging system can listen for busy, reorder, or dial tones at all times. The messaging system checks for a dial tone before it dials out to deliver messages or to light message waiting lamps.

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    Configuring Switch Extensions A port, also known as a swtich extension, is a single incoming phone line answered by the messaging system. The system might include two types of ports: the voice port and possibly a fax port. Configure each extension to answer incoming calls, deliver messages, or set message waiting indication. Specify the number of rings before a port answers a call and the port schedule.

  • Page 213

    Configuring Dialing Codes Use the Dialing Codes page to set the outdial access number and the call transfer sequences for the messaging system. Using an Outdial Access Number Subscribers must dial an outdial access number (for example: 9) to place an external call. To enable the messaging system to deliver messages to an outside phone number or to activate pagers, an outdial access number must be defined.

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    Special Dialing Characters The special characters described can be included in phone numbers dialed by the messaging system. NOTE > S > D HE SYSTEMWIDE PHONE SYSTEM SETTINGS ARE CONFIGURED ON THE YSTEM WITCH IALOUT PAGE Character Description The messaging system inserts the subscriber extension. Use this code only when the subscriber extension ID is the same as the phone extension the messaging system is dialing.

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    Related Topics Configuring Dialout Codes and Special Dialing Characters Phone System Overview Phone System Overview...

  • Page 216

    Configuring Touchtone Settings The values on this page determine the touchtone sensitivity levels. When any of these fields must be changed, refer to the descriptions in the System > Switch > Touchtones table, call Technical Support or a qualified phone system technician for assistance.

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    Configuring Incoming Call Settings WARNING! O NOT CHANGE VALUES ON THIS PAGE WITHOUT GUIDANCE FROM ECHNICAL UPPORT OR A QUALIFIED PHONE SYSTEM TECHNICIAN When any of these fields must be changed, refer to the descriptions in the System > Switch > Incoming Calls table, call Technical Support or a qualified phone system technician for assistance.

  • Page 218

    Configuring Dialout Codes and Special Dialing Characters Use the System > Switch > Dialout page to configure dialout settings for integrating the messaging and phone systems. CAUTION! System > Switch > HE DEFAULT VALUES FOR THESE FIELDS SHOULD NOT BE CHANGED EFORE MAKING ANY CHANGES REFER TO THE Dialout...

  • Page 219

    Controlling Message Waiting Indication Use the System > Switch > MWI page to configure message waiting indication (MWI). The phone system must have message waiting indicators on the extensions and allow the indicators to be turned on and off from a standard nondigital phone.

  • Page 220

    Configuring Voice Detection Voice detection controls the length of time the messaging system waits for a caller to speak when leaving a message, responding to voice detect boxes, or responding to boxes with voice detect call holding. When a caller does not speak within the specified time in voice detect boxes, the messaging system routes the caller to the system ID specified if the caller remains silent.

  • Page 221

    Configuring the Call Holding Message Cycle Use the System > Switch > Call Holding page to configure how many callers can be placed on hold, how often the system attempts to transfer callers on hold, and how long callers can wait on hold. The Call Holding Cycle Specify the length of time that the messaging system places the first caller on hold before asking if the caller wants to keep holding, leave a message, or try another extension.

  • Page 222

    Limiting the Number of Ports On Hold When call holding is active for boxes or subscribers, it is recommended that you restrict the number of ports that can be on hold for any single extension and the total number of ports that can be on hold in the entire messaging system. For best system performance set the maximum number of calls allowed to hold at one time for an extension to half, or less, of the total number of ports in the messaging system.

  • Page 223

    Through Paging for Pagers Overview The messaging system can be configured to enable callers to send their phone number to a subscriber’s pager when the subscriber phone is unanswered. This is called cut-through paging. There are three types of cut-through paging for a subscriber extension: •...

  • Page 224

    Select Attended, Unattended, or Release for the Cut-through Page Type section. • Attended Paging. A caller presses a touchtone key and enters a phone number to send a phone number to a pager. The system reports if the page is successful before closing the call. If the call to the pager does not connect, the caller has the opportunity to leave a voice message.

  • Page 225

    Configuring a Barge-in Code for Live Record Subscribers use the live record feature to record phone conversations if the phone system supports live record. The conversations are stored as voice messages in the subscriber voice mailbox. Program a barge-in code to enable the messaging system to tap into a call and record the call.

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    Enabling Call Park and Page When a phone system supports the park and page feature, an incoming call can be parked and paged on another extension without ringing the extension phone, calling the parked extension picks up the call. The messaging system can automatically park incoming calls on specified extensions. When the phone system supports paging, the messaging system notifies subscribers that a call is parked on a particular extension.

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    CAUTION! SV8100 ALL PROGRESS WITH PARKING AND PAGING IS NOT SUPPORTED ON THE PHONE SYSTEM ELECTING THESE FEATURES WITH SV8100 SV8100 PHONE SYSTEM MIGHT NOT LET CALLERS COMPLETE THE CALL EFER TO THE DOCUMENTATION FOR DETAILED INFORMATION ABOUT INTERNAL AND EXTERNAL PAGING Type the number of seconds the messaging system waits for a subscriber to pick up a parked call in the Pickup delay...

  • Page 228

    System Reports The messaging system provides several different categories of reports: usage, directory, fax, errors, network, and hospitality. View reports using a text editor, or import report data into a spreadsheet or word processing file. The following is a list of available reports: Category Title Format...

  • Page 229

    Saving and Storing Data for Reports Configuring Log Settings Creating Messaging System Usage Reports Creating Busy Port Usage Reports Creating Network Message Reports Creating Network Subscriber Reports Creating Network Groups Reports Creating Network Call Reports Creating Fax Reports Creating Directory Reports Call Report Log Reports Using the Error Log Report Creating Hospitality Reports...

  • Page 230

    Creating Messaging System Usage Reports Usage reports show patterns of system activity. A usage report might contain data about the entire messaging system, individual subscribers, transaction boxes, extension IDs, ports, or directories. Usage reports are formatted as bar graphs or tables. To create a usage report for a system ID In the Navigation Pane, click Reports >...

  • Page 231

    Creating Busy Port Usage Reports The busy ports usage report shows the amount of time the ports were busy and shows the average percentage of time the ports were busy during a specific time period. Create the report for all ports on the system or for a selected group of ports.

  • Page 232

    Creating Directory Reports Directory reports provide information to enable analysis of system data. These reports include subscribers and guests, extensions, message groups, and directory assistance. The reports provide information about when a subscriber last used the messaging system, the boxes and groups a subscriber owns, how many directory groups and menus the system uses, and which groups a subscriber belongs to.

  • Page 233

    Creating Directory Subscribers Reports The subscriber directory report lists all subscribers with the number of new messages, and total new and old/archived messages, the last time the subscriber checked for messages, and the access options configured for the subscriber. The report is sorted by the subscriber’s last name.

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    Directory Report Access Option Codes The following table describes the access codes used in reports to describe the access options assigned to a subscriber or guest: Access Access Option Description Code Subscriber cannot change configuration settings using a phone. Subscriber does not receive a return receipt for a message unless explicitly requested.

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    Access Access Option Description Code Subscriber can change message notification settings. Related Topics Creating Directory Subscribers Reports Creating Directory Extension Reports Creating a Directory Groups Members Report Creating Directory System Managers Report Saving and Storing Data for Reports Creating Directory Reports System Reports...

  • Page 236

    Creating Directory Extension Reports An extension report lists all subscriber information sorted by last name. This report includes information about call transfer type, call transfer settings, options, and call holding configurations. To create a directory extension report In the Navigation Pane, click Reports > Directory > Extension. Select an output device: •...

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    Creating Directory Reports System Reports...

  • Page 238

    Creating Directory Group Reports There are four types of directory group reports: • List Messages. Group list report providing the group name, type, dispatch mode, and owner name. • Members. Reports selected group name members, the type of group, dispatch mode, and owner name. •...

  • Page 239

    Creating a Directory Groups List Messages Report To create a directory groups list messages report In the Navigation Pane, click Reports > Directory > Groups > List Messages. Select one of the following group types: • Owner. Select the subscriber and list groups owned by the selected subscriber. •...

  • Page 240

    Creating a Directory Groups Members Report To create a directory groups members report In the Navigation Pane, click Reports > Directory > Groups > Members. Select the group name from the Group name list. Select an output device: • Display. Displays the report in a pop-up window. •...

  • Page 241

    Creating a Directory Groups Person Report Creates a report showing a subscribers group membership. To create a directory groups person report In the Navigation Pane, click Reports > Directory > Groups > Groups Person. Select the subscriber from the Person name list. Select an output device: •...

  • Page 242

    Creating a Directory Groups Directory Report Use the following procedure to create a directory report of group directory IDs. To create a directory groups directory report In the Navigation Pane, click Reports > Directory > Groups > Directory. Select an output device: •...

  • Page 243

    Creating Directory System Managers Report This report creates a list of all system managers. To create a Directory System Managers Report In the Navigation Pane, click Reports > Directory > System Managers. Select an output device: • Display. Displays the report in a pop-up window. •...

  • Page 244

    Creating Fax Reports Fax reports provide information about fax activity and documents. To create a fax activity report The fax activity report provides a list of all faxes for the specified time period with the following information: document number, description, and file name. In the Navigation Pane, click Reports >...

  • Page 245

    Creating a Fax Document Report Use the following procedure to create a report of faxes that includes a description and the fax file name. To create a fax document report In the Navigation Pane, click Reports > Fax > Document. Select an output device: •...

  • Page 246

    Call Report Log Reports Call log reports show call activity for the messaging system or for individual subscribers. The call log report includes information about every call the messaging system answers, dials, or transfers. The call log report has information that useful when troubleshooting messaging system problems.

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    Item Format/Value Description Owner Call from a subscriber Guest Call from a guest Int Box Call for an interview box Tran Box Call for a transaction box Msgbox Call for a message box Public Public call Xfer op Transfer to operator Type Xfer ID Operator ID transfer...

  • Page 248

    Using the Error Log Report The error log provides error codes, the port number, and the date and time of the message response. If a problem cannot be resolved using the error log report, contact Technical Support. Error codes generated by the messaging system include: Error code Description The module where the error appears.

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    Call Report Log Reports System Reports...

  • Page 250

    Creating Network Message Reports Multisite messaging reports provide information about subscribers and message groups at remote sites. To create a multisite messaging report In the Navigation Pane, click Reports > Network > Messages. Select the report date range: From and To dates. NOTE HEN THE START DATE IS THE SAME OR LATER THAN THE END DATE THE SYSTEM ASSUMES YOU MEAN THE MONTH AND DATE OF THE PREVIOUS YEAR...

  • Page 251

    Creating Network Subscriber Reports Multisite messaging reports provide information about subscribers, mailbox IDs, and remote location. To create a multisite messaging report In the Navigation Pane, click Reports > Network > Subscribers. Select All Sites or a specific site from the Remote Site list. Select an output device: •...

  • Page 252

    Creating Network Groups Reports Multisite messaging reports provide information about message groups at remote sites. To create a multisite messaging report In the Navigation Pane, click Reports > Network > Groups. Select All Sites or a specific site from the Remote Site list. Select an output device: •...

  • Page 253

    Creating Network Call Reports Multisite messaging reports provide network call reports. To create a multisite messaging report In the Navigation Pane, click Reports > Network > Call Reports. Select the report date range: From and To dates. NOTE HEN THE START DATE IS THE SAME OR LATER THAN THE END DATE THE SYSTEM ASSUMES YOU MEAN THE MONTH AND DATE OF THE PREVIOUS YEAR Select All Sites or a specific site from the Remote Site list.

  • Page 254

    Creating Hospitality Reports Hospitality reports for wake-up call service provides information that ensures that guests are receiving the requested services. Create wake-up call reports at least once a week. During peak demand it might be helpful to generate the reports more frequently. Four hospitality reports help manage the wake-up call service: Report Name Description Hotel Guests...

  • Page 255

    Creating Hotel Guest Report The system provides a report that lists all hotel guests. The report is sorted by guest name, or by room number. This report is useful if staff want an on-demand guest list or if you need to research a messaging system problem for a guest.

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    Pending Calls Report This report lists all pending wake-up calls in the system queue. Use this report to monitor wake-up call usage and schedule an alternative wake-up call service if the system is unavailable. Always generate this report before the system is shut down for maintenance.

  • Page 257

    Creating the Wake up Call Log Report This report lists all attempted wake-up calls. Use the report to troubleshoot when a wake-up call was made. Wake-up call usage patterns can be established and monitored when they are tracked over time. To create a wake up call report In the Navigation Pane, click Reports >...

  • Page 258

    Wake up Call Failures This report lists failed wake-up calls log statuses: • Overload. Wake-up calls that were made more than 10 minutes after the requested time. • Max retry. Wake-up calls that remained unanswered after the maximum number of retries. This condition generates an urgent message to the designated subscriber pager.

  • Page 259

    Hospitality Site Configuration The Hospitality Settings page is used to configure the default settings for the hospitality feature, the Property Management System (PMS), the default wake-up call, and the default check-in message. Configuring Basic Hospitality Settings Configuring the Hotel Guest Directory Overlapping Room Extension Numbers Configuring Wake-up Calls Configuring and Recording Check-in Messages...

  • Page 260

    Auto Transfers The hotel guest directory conversation asks external callers to enter the first few letters of the guest’s last name. The messaging system default is to require external callers to confirm all selections of guest names, however, it can be configured to enable direct transfers without confirmation if the system finds only one matching guest name in the directory.

  • Page 261

    Spelled Guest Names The messaging system requires the spelling of the guest’s last name to include a guest in the guest directory. If the integrated property management system (PMS) is installed, it can automatically send guest names to the messaging system.

  • Page 262

    Changing the Wake-up Greeting The messaging system comes with a standard wake-up greeting that is played in the default system language. This wake-up greeting can be customized. Use the Administration Console to change the wake-up greeting on the System > Configuration > Hospitality Settings page or record the wake-up greeting by calling the messaging system and responding to the system prompts.

  • Page 263

    Handling Unanswered Wake up Calls The messaging system provides an added feature when repeated wake up call attempts are unanswered by a guest. The messaging system can alert hotel staff that a guest might need assistance. To provide staff notifications of unanswered wake up call attempts Dedicate a pager to unanswered wake-up call notifications.

  • Page 264

    Using Hotel Guest IDs The messaging system automatically creates a mailbox and personal ID for each guest room extension. The personal ID is assigned to the room extension and uses the personal ID to identify the voice mailbox. Using room numbers as the guest extension numbers simplifies using the guest messaging service for both hotel staff and guests.

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    Configuring Hotel Guest Template The Hotel guests Guest Template page is used to configure default settings for hotel guest profiles. The Default Guide ID prefix is configured on this page. These default settings can be customized for individual guests on the guest profile page.

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    Configuring and Recording Check in Messages A check-in message is a greeting that hotel guests hear the first time they access the messaging system. This message greets guests and provides useful information about the hotel and services. Guests hear the check-in message once. Use the Administration Console or a phone to record and configure a check-in message.

  • Page 267

    Configuring the Multilingual Guest Conversation Feature Hotel guests and the people who call them hear the messaging system conversation in the language selected by the guest. The first time a guest logs on to the messaging system, the system conversation asks the guest to select a language. The language the guest selects remains in effect until the guest changes it or checks out.

  • Page 268

    Enabling Hotel Guest Passwords The password setting enables guests to set a password for the voice mailbox. The password does not appear on the Administration Console and the hotel staff cannot access the password. If a hotel guest forgets the password, hotel staff can delete the password the guest can then create a new password. The messaging system provides an auto-log on feature that bypasses the need for guests to enter an ID and a password when checking messages.

  • Page 269

    Configuring Auto Log On for Hotel Guests When auto-log on is enabled, hotel guests do not need to enter a personal ID or password when they access their voice mailbox from their rooms. NOTE HE AUTO LOG ON FEATURE IS AVAILABLE ONLY TO SUBSCRIBERS WHO ARE HOTEL GUESTS HIS FEATURE IS DISABLED BY DEFAULT To enable auto log on...

  • Page 270

    Using an Informational Service The information service routes hotel guests to a transaction box after they have checked their messages. The informational messages are used to communicate information about hotel events and services or local businesses. The messages are played following the transaction box schedule. Guests can skip the informational messages by hanging up.

  • Page 271

    Adding and Deleting Hotel Guest Rooms and Messages Use the Hotel Guests page to add and remove guest room numbers if you do not have a PMS integration installed. The PMS integration automatically adds room numbers to the messaging system. If the PMS integration is not available then guest rooms must be added manually, this involves two steps: add hotel guest rooms to the messaging system then add the guest names.

  • Page 272

    Manually Adding Hotel Guest Names Use the following procedure to add hotel guests to the messaging system. To manually add guest names In the Navigation Pane, click Hotel Guests > Guests > Profile. Click Search to find and select the guest room (extension). The extension appears in the Last name field within parentheses.

  • Page 273

    Deleting Hotel Guests When a hotel guest is removed from the messaging system, the guest’s messages are automatically deleted. To delete a hotel guest In the Navigation Pane, click Hotel Guests > Guests > Profile. Click Search to find and select the guest. Click Delete to delete the guest from the messaging system.

  • Page 274

    Deleting Hotel Guest Messages Use the following procedure to delete only the guest messages from the system without deleting the guest. To delete a hotel guest’s messages In the Navigation Pane, click Hotel Guests > Guests > Profile. Click Search to find and select the guest. Click Delete Messages.

  • Page 275

    Hotel Information Services The hotel information services uses linked transaction boxes to provide announcements and other information to hotel guests. Every menu or announcement in the information service is contained in a transaction box. Use the transaction box greeting to record the menu or announcement and then configure links between the boxes. The information services can meet a variety of needs and is easily modified to provide information about hotel services, entertainment, dining, transportation services, or local business advertising.

  • Page 276

    Configuring Guest Help for Information Services Provide Help in the information service to give guests guidance about the service and how to use it. Help is a special set of submenus that callers reach from many places in the service. Configure each Help component in its own transaction box.

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    Direct Call Transfers A basic information service contains menus configured to route callers to submenus and announcements. Guests can be transferred when a selection is made. There are two types of call transfers: • Internal Call Routing. Guests are transferred to a hotel extension. •...

  • Page 278

    Incorporating Advertisers into an Information Service A 24-hour information service for local businesses can be incorporated into the hotel information service. This provides information for guests and can generate income for the hotel. Service categories enable businesses to determine their level of visibility in the information service.

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    Configuring Remote Recording for Advertisers Use the remote recording feature to enable a business to maintain its own advertisements on your hotel information service. To enable a business to have remote control of its advertisements Enroll the business or an individual from the business, as a regular subscriber on the messaging system and give them ownership of the transaction box containing their announcement.

  • Page 280

    Updating the Information Service Building guest interest in the information service relies on keeping the information service up-to-date. Current and accurate information is valuable to guests while outdated information is not. Make sure that the staff member or business responsible for maintaining the information services updates it when the information becomes outdated. Encourage advertisers to keep their announcements current.

  • Page 281

    Hospitality Site Management After a Hospitality site has been configured, daily management consists of configuring individual guest mailboxes, resetting guest boxes, retrieving messages after a guest has checked out, and customizing guest mailboxes. The Hotel Guests > Guests pages contain information for each room and guest. The required field values on the pages are automatically populated by the messaging system.

  • Page 282

    Configuring the Guest Template Use the Hotel Guests > Guest Template page to configure a template for hotel guests. The guest template enables you to automatically assign default settings for all guests added to the messaging system. Specify the default prefix used to generate guest IDs, require first time enrollment, allow guests to use passwords to access their voice messages, allow guests to select personal greetings, allow callers to change messages just recorded, allow callers to hear the guest’s default language, enable guests to make a language selection in a multilingual system, allow guests to set their spelled...

  • Page 283

    Configuring Hotel Guest Recorded Name, Language, and Message Storage PMS integration package automatically configures hotel guest room numbers, names, and mailboxes for each guest. Without the PMS integration package, guests, guest room numbers, and names must be manually added to the system.

  • Page 284

    Resetting a Hotel Guest Message Box When a guest is checked out, the PMS integration automatically resets the mailbox so it is immediately available for the next guest checked-in to the room. When the PMS is not able to provide the checkout information to the messaging system, hotel staff members must manually check out a guest and reset the mailbox for the room.

  • Page 285

    Accessing Messages After a Hotel Guest Checks Out After checking out a guest, unheard messages are transferred to a guest message storage box. The messages are held for the specified period of time defined on the Guest Profile page. Guests use the post checkout ID code configured on the System > Configuration > Hospitality Settings page to access the unheard messages.

  • Page 286

    Checking Hotel Guest Messages The message waiting indicators on room phones tell guests they have new messages. Guests call the messaging system to hear their messages. If the phone system supports easy message access, guests can press a button on the room phone to hear their messages.

  • Page 287

    Restoring a Hotel Guest Mailbox When a guest checks out and then decides to check back into the same room, or if the guest is accidentally checked out, hotel staff can undo the checkout. When the PMS integration is installed, and the hotel staff restores the room on the same day that the checkout was recorded, PMS restores unheard messages and guest settings.

  • Page 288

    Deleting a Hotel Guest’s Password Guest passwords are not displayed on the Administration Console. If a hotel guest forgets the password, delete the password so that the guest can create a new one. To delete a hotel guest’s password In the Navigation Pane, click Hotel > Guests > Profile. The Phone password disabled message appears beneath the Delete Messages button when no security code is set.

  • Page 289

    Changing Hotel Guest Settings Use the Hotel Guests > Guests > Guests Options page to review and change settings for individual guests. First Time Enrollment Select Require first-time enrollment to require guests to complete the first-time enrollment activities the first time they access the messaging system.

  • Page 290

    Related Topics Hospitality Site Configuration Configuring the Guest Template Configuring Hotel Guest Recorded Name, Language, and Message Storage Resetting a Hotel Guest Message Box Accessing Messages After a Hotel Guest Checks Out Checking Hotel Guest Messages Restoring a Hotel Guest Mailbox Hospitality Site Management...

  • Page 291

    Changing Call Transfer Settings for Hotel Guests Use this page to configure the hotel guest call transfer settings. If call transfer is disabled, calls are transferred to the room voice mailbox. To change call transfer settings for a hotel guest In the Navigation Pane, click Hotel Guests >...

  • Page 292

    Guest Greetings Use this page to record the hotel guest personal greeting and to set the after greeting actions. To change the standard greeting for a guest In the Navigation Pane, click Hotel Guests > Guests > Greetings. Click Search to find and select a guest. For detailed field information, see the Hotel Guests >...

  • Page 293

    Guest Messages Notification New hotel guests are assigned the same default subscriber message notification and delivery settings. Use this page to customize message notification for a guest. To change messages notification for hotel guests In the Navigation Pane, click Hotel Guests > Guests > Notification. Click Search to find and select a guest profile.

  • Page 294

    Guest Messages Notifications and Delivery Use this page to configure the message notification and delivery schedules To change a guest’s message notification settings In the Navigation Pane, click Hotel Guests > Guests > Messages. Click Search to find and select a guest profile. For detailed field information, see the Hotel Guests >...

  • Page 295

    Converting a Hotel Guest to a Subscriber Convert hotel guests to a subscriber to provide the guest access to additional messaging features. Before checking out the guest, convert them back to a hotel guest. When you convert a hotel guest to a subscriber, the guest has settings and privileges not usually available to hotel guests and the guest is not listed in the hotel directory.

  • Page 296

    Fax Mail Configuration Steps Fax Mail Overview The ViewFax program enables subscribers to send and receive faxes using a computer. Configure special purpose fax boxes to receive faxes routed to a system ID. Configure fax ports and station numbers. Set an appropriate fax port status to maximize system performance. Configure the fax station numbers to ensure that incoming faxes are transferred to the correct fax port.

  • Page 297

    Configuring Fax Ports and Fax Station Numbers Configure each fax port, setting how the port is used to answer or dial calls. Use a combination of fax port settings to meet the needs of the organization. For example, dedicate a fax port to sending faxes, receiving faxes, or both. How the fax ports are configured depends on how often the ports are used to deliver fax mail and how often the ports must support incoming fax traffic.

  • Page 298

    Configuring Delivery Retry Settings The fax mail settings control fax header information and fax retry settings. Configure the number of pages allowed in a fax transmittal, how many delivery attempts are made per delivery set, how many delivery sets to attempt, and the delay between delivery attempt sets.

  • Page 299

    Understanding Fax Delivery Retry Settings When the system calls a fax machine that is busy or unavailable, the system tries to deliver the fax again as soon as another fax port is available. When the specified number of delivery failures occurs, the system waits the number of minutes specified to start another set of delivery attempts.

  • Page 300

    Subscriber Fax Delivery Overview Subscribers can have fax boxes that store fax messages just as their voice mailboxes store voice messages. The system automatically creates fax boxes for all subscribers added to the messaging system when a Fax ID is configured on the subscriber template.

  • Page 301

    UNIVERGE UM8000 Message Networking UNIVERGE UM8000 message networking enables subscribers to send, receive, reply to, and forward voice messages to subscribers on other messaging systems and can include remote subscribers on distribution lists. The local and remote sites must be synchronized before attempting to send messages between the sites.

  • Page 302

    Message Networking Configuration Each remote site must be enrolled in your system and the administrator at each remote site must enroll your site as a remote site on their local system. Gather the information for each site and determine which sites need to communicate with each other before configuring a messaging network.

  • Page 303

    About Networking Protocols ® UNIVERGE UM8000 supports two networking protocols: PlusNet and Auto Messaging Interchange Specification (AMIS). Not all message networking features are available with each protocol. • AMIS. The Auto Messaging Interchange Specification protocol is a telephony-based protocol in which messages are exchanged using the public telephone network.

  • Page 304

    The remote system must be defined on the local UNIVERGE UM8000 system to enable communications between the systems. The location definition includes all of the information required for UNIVERGE UM8000 to establish communication and exchange messages with the remote system. This is the phone number required to reach the...

  • Page 305

    Configuring General Parameters for a Remote Site Configure the general networking parameters for the site. Configuring Message Delivery for a Remote Site The Message Delivery fields specify the times that calls to remote systems can be initiated. The system only initiates calls during the specified hours.

  • Page 306

    Understanding Directories ® UNIVERGE UM8000 Message Networking...

  • Page 307

    Configuring the Remote Site Template Use this page to configure the default parameters for the remote sites. The template applies the default settings to new remote sites when they are added to the messaging system. If you change the default settings and have existing remote sites, the remote site settings must be manually updated.

  • Page 308

    Configuring the Local Site Use this page to configure the local site before subscribers can exchange messages with subscribers in remote sites. To configure the local site In the Navigation Pane, click Network > Local Site Setup. For detailed field information, see the Network >...

  • Page 309

    Understanding Directories The remote and local sites must exchange subscriber and group information before PlusNet subscribers can send and receive messages. WARNING! AMIS XPORTED DIRECTORY INFORMATION CAN ONLY BE USED BY ANOTHER ET SITE PROTOCOL DOES NOT SUPPORT EXCHANGE OF DIRECTORY INFORMATION The remote directory must be periodically synchronized to ensure that the local site has the most current list of remote subscriber names.

  • Page 310

    Exporting Directories Before subscriber and group information can be imported by a remote site, the local site directory information must be exported. The exported information can be transferred to the remote site using discs, tapes, a modem, or the Internet. NOTES AMIS EXPORTED DIRECTORY INFORMATION IS USED WITH...

  • Page 311

    Importing Directories The exported directory file must be transferred to the messaging system server hard disk of each participating PlusNet remote site. The directory information must be imported from the hard disk to the messaging system database. NOTE AMIS ET SITES CAN IMPORT DIRECTORY INFORMATION FROM OTHER ET SITES PROTOCOL DOES NOT SUPPORT DIRECTORY INFORMATION EXCHANGE...

  • Page 312

    Updating and Synchronizing Directories PlusNet sites must exchange subscriber and group information before PlusNet subscribers can send and receive messages from other PlusNet sites. The first directory update between sites might require hours to transmit over phone lines. During the first directory update, the directory information that sites exchange includes: •...

  • Page 313

    Determining Call Data for a Remote Site Determine call data for a remote site, such as the date and time of the last local incoming and outgoing calls, as well as any failed attempts to exchange messages with the site. Obtain more detailed information about call data in remote sites using reports.

  • Page 314: Troubleshooting

    Troubleshooting Topics in this section identify problems related to the messaging system installation, maintenance, and customization. If you experience a problem that you cannot solve using the information and the resources cited, or you experience a problem that is not discussed, contact your technician or Technical Support. Delayed Messages Message Notification Delays Disk Full Error Messages...

  • Page 315

    Upgrade Issues Symptom or Problem Problems are reported after a messaging system upgrade Delivery of subscriber messages is delayed or subscriber “Delayed messages” on page 341 and message notification delays occur “Delays in message notification” on page 342 Messaging system server hard disk is full “Disk full error messages”...

  • Page 316

    Delayed Messages You might receive a complaint about new messages being delayed or arriving late in a voice mailbox. Although it might sometimes appear that the messaging system is delaying the delivery of a new message, the system never holds a new message for delivery at a later time unless a caller selects the Future message delivery setting. Perceptions of delayed or late messages are real and should be taken seriously.

  • Page 317

    Message Notification Delays Delays in message notification might cause complaints of message delays. The messages are arriving properly, but the subscriber message notification might be delayed. When the system is operating normally, subscribers receive notification of new messages immediately after the message is recorded. The following situations might cause message notification delays: •...

  • Page 318

    Disk Full Error Messages Use the following procedure to reclaim disk space on the messaging system server if you receive disk full warning messages. To reclaim disk space on the messaging system server Check the contents of the public interview box. Confirm that at least one subscriber has Allow access to public messages selected on their Access Options page.

  • Page 319

    Touchtone Phone Sensitivity The messaging system detects real touchtones dialed by a caller while screening out “false” touchtones that occur in natural human speech. The system distinguishes between them on the basis of length. Dialed touchtones are usually longer than the similar tones in speech, so the system ignores tones under a specified length. The messaging system stores three different minimum lengths for touchtones, each is specified in milliseconds.

  • Page 320

    Call Transfer Initiation Problems One or both of the following situations might indicate a problem with transfer initiation settings: • The caller hears touchtones and is not transferred after hearing the prompt, “Please wait while I try that extension.” • The caller is disconnected after hearing the prompt, “Please wait while I try that extension.”...

  • Page 321

    Phantom Calls A phantom call occurs when a phone rings, the phone is answered, but there is no caller on the line. Phantom calls from the messaging system might be caused when: • a caller using the messaging system dials an extension, then hangs up before the transfer is completed. •...

  • Page 322

    Networking and Visual Messaging The corrective actions described in this topic might require the network administrator’s assistance. Visual Messaging and Busy Ports When Visual Messaging programs are installed, certain performance problems might occur, including message notification delays and an increase in the percentage of busy signals. Installing Visual Messaging programs, particularly ViewMail, means subscribers are using Visual Messaging to connect to phone ports.

  • Page 323

    Text Speech Text speech does not read e mail messages in the correct language. If multiple text-to-speech languages are installed on the messaging system, the system examines the text and encoding of an e-mail message to determine the language it is written in. The software identifies the language by comparing fragments of text (N-grams) to standard profiles of known languages, then calculating a probability that the message matches one of the profiles.

  • Page 324

    Hospitality Dialing Reset message box ID, Post checkout ID, ID for guest directory, Wake-up greeting ID, or Check-in message ID transfers the call to a subscriber or transaction box. When the hospitality package is added to an existing messaging system, one of more of the default hospitality IDs might be assigned to a subscriber or transaction box instead of the appropriate hospitality system ID.

  • Page 325

    Glossary access codes Codes used in reports that represent the system access options configured for the subscriber or guest. These are single characters that represent the various access options. access options Options that control the system features available to the subscriber. These options are selected on the Subscriber Access Options page.

  • Page 326

    automated attendant A group of features that sets up the messaging system to act as a receptionist to answer and route incoming calls. Callers hear a recording and are routed after touchtone input. automatic directory assistance Callers connect to a subscriber’s extension ID by spelling the first few letters of the name on a touchtone keypad. Subscribers can spell the first few letters of the first name or last name, depending on the system configuration.

  • Page 327

    call screening A call transfer setting that enables the messaging system to record caller information. This information is played for the subscribers before the call is connected. call transfer The transfer of a call from the messaging system to the phone system, which takes control of connecting the call to an extension.

  • Page 328

    dial tone detection Enables the messaging system to listen for a dial tone when initiating a dial out or transfer to determine a line is available. Availability of dial tone during some scenarios is determined by the capabilities of the phone system. Dial tone detection is accomplished through a feature called general tone detection.

  • Page 329

    extension The actual phone number of a phone in the system. extension ID The number a caller uses to reach a subscriber’s voice mailbox. The extension ID is not always the same as the physical phone extension number. For example, if two subscribers share the same extension, they have different extension IDs for their separate voice mailboxes.

  • Page 330

    group report Shows all message groups, the members of a particular group, the owners of private groups, and the groups that a particular subscriber or guest belongs to. guest A person who is hosted by a subscriber. A guest is given a guest mailbox and allowed to trade two-way messages only with the subscriber host.

  • Page 331

    local site Part of the multisite network messaging package. The onsite messaging system in a multisite network is called the local site. It defines all other offices linked to it in the system as remote sites. See network messaging and remote site.

  • Page 332

    new message A message that has not yet been heard by the recipient. See archived message and old message. night greeting Greeting that is played during the night mode schedule. night mode The messaging system operation mode outside of normal business hours. All days and hours not assigned to day mode are assigned to night mode.

  • Page 333

    over phone enrollment Configure the system to play a special enrollment conversation for new subscribers that lets them enroll themselves in the messaging system the first time they call the system. See console enrollment and enrollment conversation. owner A subscriber or system manager who has control over a transaction box, interview box, voice detect box, or message group.

  • Page 334

    public interview box An interview box that handles callers who have not reached an operator or have not chosen a system ID. Other callers can be routed to this box. Messages in this box are public messages. See interview box and public messages.

  • Page 335

    Secure Shell is an Internet protocol providing secure encrypted remote communications over an unsecured channel. Secure Sockets Layer, a common protocol for creating a secure connection between a client and a server. standard greeting A recording that callers hear when they reach a subscriber’s voice mailbox before being offered a chance to leave a message.

  • Page 336

    touchtones The sounds made pressing keys on touchtone phones. See DTMF. transaction box A type of box used to configure call routing, create menus, or provide audiotext announcements. transfer A physical connection of a call from a called party to another called part. Otherwise, this sounds more like a call. transfer greeting action...

  • Page 337

    voice detection A function that enables the messaging system to listen for spoken sounds, instead of listening only for touchtones or pulse tones. voice detect box A type of transaction box that uses voice detection to enable callers to make choices or respond to prompts by speaking.

  • Page 338

    Page Field Descriptions The following is a list of the Administration Console pages and descriptions of each of the fields on the pages. Call Management > Extended Automated System > Switch > Call Holding Attendant Call Management > Fax Boxes - One-Key System >...

  • Page 339

    Subscriber Template > Subscriber System > Trunk Mapping Template > Access Options Subscriber Template > Subscriber System > Voice Prompts Template > Call Transfer Subscribers > Subscriber Template > Call Management > System Operator Box E-mail - Call Transfer Subscribers > Subscriber Template > Fax Call Management >...

  • Page 340

    Subscribers > Subscribers > Profile Field Description Last Name The subscriber’s last name. When automatic directory assistance is enabled callers spell the first three letters of the subscriber name to find the extension number. First and middle name Display the subscriber’s first and middle names. Personal ID Displays the subscriber’s personal ID, usually the prefix 9 followed by the extension number.

  • Page 341

    Subscribers > Subscribers > Access Options Field Description Conversation Options Allow access to setup Enable subscribers to change configuration settings using a options phone: personal greetings, message groups, call transfer, message delivery, recorded name, spelled name, security code, and directory listing. Personal greetings can be changed only if Hear conversation in traditional order is not enabled.

  • Page 342

    Field Description Allow to change phone The subscriber can change notification and screening notification settings and settings. call screening options Allow to change holding settings. The subscriber can use a phone to change call holding settings. NOTE HIS SETTING IS TURNED OFF BY DEFAULT FOR SECURITY REASONS HIS SETTING MUST E ENABLED TO ALLOW SUBSCRIBERS TO CONFIGURE CALL TRANSFER AND MESSAGE...

  • Page 343

    Field Description Allow to send messages Enables the subscriber to send messages to subscribers and to remote site message groups at remote sites. This setting is used only on messaging systems with the network messaging feature. This feature allows two or more messaging systems to exchange messages with one another.

  • Page 344

    Field Description Forward voice mail to Allows the subscriber to automatically forward voice mail system message to the subscriber’s e mail inbox. Available only with the e mail integration feature. Message is deleted from system if not specifically set to keep new or old.

  • Page 345

    Subscribers > Subscribers > Call Transfer Field Description Enable call transfer Turns call transfer on or off. • Check for dialtone before transferring. The messaging system listens for a dialtone before attempting to transfer the call. • Transfer to subscriber’s extension. Select this setting to transfer calls to the extension specified on the subscriber profile page if transfer is enabled.

  • Page 346

    Field Description Gather phone number Asks callers to provide a phone number before routing the call. Gather account number Asks callers to provide their account number before routing the call. Announce transfer Plays a beep before connecting the caller. With most phone systems, this setting lets the subscribers know exactly when the call is connected or that the call is from an external caller.

  • Page 347

    Subscribers > Subscribers > Greetings Field Description Active Greeting Standard greeting Enables the standard greeting for the subscriber. When the standard greeting is selected, the following are available: When subscriber’s extension is busy • Enable busy greeting. If the subscriber does not have a standard greeting recorded and the Enable busy greeting field is not selected, callers hear “<Subscriber name>...

  • Page 348

    Subscribers > Subscribers > One key Dialing Field Description key dialing Each number represents a touchtone key on a phone. Up to (Fields 1 through 0) ten one-key dialing rules can be configured. Each key is routes the caller to the specified system ID. The messaging system listens for one key dialing entries during the greeting and during the good...

  • Page 349

    Subscribers > Subscribers > Messages Field Description Unidentified Caller Messaging Allow callers to change Callers can change the messages they just recorded. messages they just recorded Maximum message The maximum length of a message, in seconds, from an length to record from an outside caller.

  • Page 350

    Field Description Applies to: Select one of the following: • Voice messages only. Select to include only voice messages in the message limit count. • All messages. Select to include both fax messages and voice messages in the limit count. Maximum number of The maximum number of received messages permitted in messages...

  • Page 351

    Subscribers > Subscribers > Notification Field Description Message Indication Enable Message Waiting Select to activate message waiting indication. Indication (MWI) At subscriber's Subscriber's extension is used for message waiting extension indication. At extension: Type the extension where the subscriber receives message waiting indication.

  • Page 352

    Field Description Wait… minutes before The number of minutes between the arrival of a new the first delivery message and the first attempt to deliver it. attempt Use this setting to assign priorities to each message delivery phone number. For example, if you type (zero) for Work Phone and Home Phone, for the first 60 minutes the messaging system tries to deliver new messages only to the Work Phone.

  • Page 353

    Subscribers > Subscribers > Live Record Field Description Enable live record Enables subscriber call recording. Guests cannot record calls. Maximum record time… The maximum length, in seconds, of a live record session. seconds The maximum value is 6000 seconds. When a live record session reaches the maximum record time, the system plays three short beeps.

  • Page 354

    Subscribers > Subscribers > Fax Field Description Fax ID Callers dial this number to send faxes directly to the subscriber. No fax available Controls how the system handles the call when all fax ports are busy: • Take a message. Records a message for the owner of the voice mailbox.

  • Page 355

    Subscribers > Subscribers > E mail Field Description E-mail Notification mail address The e mail address used for notification messages. E-mail Reader (text-to-speech) Server type Select the e-mail server protocol: IMAP or POP3. Authentication Method Specifies the authentication type to use for outgoing e mail: Plaintext or NTLM.

  • Page 356

    Subscribers > Subscribers > Guests > Profile Field Description Guest of The subscriber hosting this Guest. Last name Guest’s last name. First and middle name Guest’s first and middle names. Personal ID Guest’s personal ID. Voice name Number of seconds the guest’s recorded name lasts. Click to record or rerecord the voice name.

  • Page 357

    Subscribers > Subscribers > Guests > Notification Field Description Select a device Select the device to configure for message notification: • Work phone. Select to configure the work phone. • Home phone. Select to configure the home phone. • Pager phone. Select to configure the pager. •...

  • Page 358

    Subscribers > Subscriber Template > Profile Field Description Personal ID The default numbering scheme used to create personal IDs. Assigns IDs based on the subscriber extension ID. Type the prefix for the IDs, followed by X for the subscriber’s extension ID. For example, type 9X. Language On a multilingual system, the language the system uses for subscriber account made with this template.

  • Page 359

    Subscriber Template > Subscriber Template > Access Options Field Description Conversation Options Allow access to setup Enable subscribers to use a phone to change personal options greetings (unless Hear conversation in traditional order is set), message groups, call transfer, message delivery, recorded name, spelled name, security code, and directory listing.

  • Page 360

    Field Description Allow to change phone Subscribers can change notification settings. notification settings NOTE OR SECURITY REASONS THIS ACCESS SETTING IS TURNED OFF BY DEFAULT HIS SETTING MUST BE SELECTED TO ENABLE SUBSCRIBERS TO CONFIGURE CALL TRANSFER AND MESSAGE NOTIFICATION Allow to change hold settings.

  • Page 361

    Field Description Allow to send urgent Subscribers can send urgent messages outside the message messages to remote site delivery schedule to subscribers and message groups at remote sites. This setting is used only on messaging systems with the network messaging feature. Play receipts when Specifies whether the messaging system announces when a messages opened at...

  • Page 362

    Field Description Forward faxes to the Subscribers can automatically forward fax mail from the mail system voice message inbox to the e mail inbox when using the mail integration feature. • Keep messages new on messaging system. Configures the system, after forwarding a fax message to the e mail system, to retain a copy on the messaging system and announce it as a new message...

  • Page 363

    Subscriber Template > Subscriber Template > Call Transfer Field Description Enable call transfer Turns call transfer on or off. Check for dialtone The messaging system listens for a dialtone before before transferring attempting to transfer the call. • Transfer to subscriber’s extension. Select to transfer calls to the extension specified on the subscriber profile page if transfer is enabled.

  • Page 364

    Field Description • Gather phone number. Asks callers to provide a phone number before routing the call. • Gather account number. Asks callers to provide their account number before routing the call. • Announce transfer. Generates a beep before connecting the caller. With most phone systems, this setting lets the subscribers know exactly when the call is connected or that the call is from an external caller.

  • Page 365

    Subscribers > Subscriber Template > Greetings Field Description When the subscriber’s Activates the greeting that plays when the subscriber’s extension is busy… extension is busy. If the subscriber has no standard greeting Enable busy greeting recorded and the Enable busy greeting field is not selected, callers hear “<recorded name>...

  • Page 366

    Subscribers > Subscriber Template > One key Dialing Field Description key dialing Each number represents a touchtone key. Routes callers to (Fields 1 through 0) the associated system ID when they press a key on a touchtone phone. The messaging system listens for one dialing entries during the greeting and good bye prompts.

  • Page 367

    Subscribers > Subscriber Template > Messages Field Description Unidentified Caller Messaging Allow callers to change Callers can change newly recorded messages. messages they just recorded Maximum message The maximum length, in seconds, of a message from an length to record from an outside caller.

  • Page 368

    Field Description Maximum number of The maximum number of received messages a subscriber messages inbox contains. When this number is reached, the system does not record new messages until messages have been deleted. The system notifies the subscriber on log on that the limit has been reached and recommends deleting messages.

  • Page 369

    Subscribers > Subscriber Template > Notification Field Description Message indication Enable Message Waiting Select to activate message waiting indication. Then select Indication (MWI) one of the following: • At subscriber’s extension. The messaging system uses the subscriber's extension for message waiting indication.

  • Page 370

    Field Description If delivery attempt Accepts the number of minutes that the messaging system failed, wait… minutes waits after an unsuccessful message delivery attempt before before retrying retrying the message delivery number. An attempt is unsuccessful when the device is busy, unanswered, answered by a person who does not enter a personal ID, or answered by an answering machine.

  • Page 371

    Subscribers > Subscriber Template > Live Record Field Description Enable live record Activates live record. Guests cannot record calls. Maximum record time… The maximum length, in seconds, of a live record session. seconds The maximum value is 6000 seconds. When a live record session reaches the maximum record time, the subscriber hears three short beeps.

  • Page 372

    Subscribers > Subscriber Template > Fax Field Description Fax ID Specifies the default ID scheme to be used for fax IDs. NOTE VAILABLE ONLY FOR MESSAGING SYSTEMS WITH THE CTIVE AX PACKAGE Callers dial this number to send faxes directly to the subscriber.

  • Page 373

    Field Description Fields 1 through 0 Each number represents a touchtone key. Routes callers to the associated system ID when they press a key. The messaging system listens for one key dialing entries during the greeting and good bye prompt. Page Field Descriptions...

  • Page 374

    Subscribers > Subscriber Template > E mail Field Description E-mail Reader (text-to-speech) Server type The e-mail server protocol: IMAP or POP3. Authentication Method The e-mail authentication used for outgoing e mail. Server name The name of the e mail server. Port The port number of the access port used by the SMTP or IMAP server.

  • Page 375

    Subscribers > Account Policy Field Description Permit blank password Subscribers are not required to set a security code. Minimum number of Requires subscriber security codes to contain the same or characters in password greater number of characters specified. Default password for Specifies the default security code assigned to all new each new subscriber subscribers.

  • Page 376

    Call Management > Extended Automated Attendant Field Description Activate automated Select to activate the extended automated attendant. attendant Extension (range) The list of extension numbers for the phone system line that extended automated attendant manages, in ascending order, separated by commas. If the numbers are sequential, type a range separated by a hyphen.

  • Page 377

    Call Management > Opening Boxes > Profile Field Description Name The name of the opening box. System ID The system ID for the opening box. Voice name A recording of the name of the box. Restart IDs Code that controls how the messaging system restarts callers at a transaction box with recordings in the language selected by the caller.

  • Page 378

    Call Management > Opening Box - Greetings Field Description Active greeting The greeting used when the messaging system answers calls: NOTE 00:00 APPEARS ON A BUTTON LABEL A GREETING HAS NOT BEEN RECORDED • Day/Night greeting. Enables the day and night greetings for the opening greeting box.

  • Page 379

    Call Management Opening Box - One-key Dialing Field Description key dialing Each number represents a touchtone key and routes callers (Fields 1 through 0) to the associated system ID. The messaging system listens for one key dialing entries during the greeting and good prompts.

  • Page 380

    Call Management > System Operator Box - Profile Field Description System ID System operator box system ID. Voice name The system operator box recorded name. Language Specify the language used for the system operator box. Alternate system IDs for Alternate system IDs for special operators on each port. special operators on Callers pressing 0 (zero) are routed to a different operator each port...

  • Page 381

    Call Management > System Operator Box - Call Transfer Field Description transfer to Turn on call transfer during day mode and specify the extension where the messaging system transfers calls. CAUTION! SV8300 Day-transfer PHONE SYSTEMS CLEAR THE FIELD IF YOUR REGION DOES NOT SUPPORT ZERO FOR THE OPERATOR Night transfer to...

  • Page 382

    Field Description Transfer options Set additional transfer settings to control how calls are transferred to the extension. For example, the system can play a beep or ask a caller to record a name before transferring the call. Some settings might not be available, depending on the phone system or selected call transfer type.

  • Page 383

    Call Management > System Operator Box - Greetings Field Description Active greeting Select the greeting played when the messaging system answers calls. • Day/night greeting. Makes the standard day or night greeting active. When the box is in day mode, the standard day greeting is active.

  • Page 384

    Call Management > System Operator Box - Messages Field Description Allow callers to change Callers can change messages they have just recorded. Clear messages they just the field to prevent changes. recorded Allow callers to leave Asks unidentified callers if they want to mark a message as urgent messages urgent.

  • Page 385

    Call Management > Transaction Boxes - Profile Field Description Name Transaction box name. System ID Transaction box system ID. Owner Transaction box owner. Voice name Displays the length, in seconds, of the recorded name. If this field 00:00 appears in the button label a transaction box name has not been recorded.

  • Page 386

    Call Management > Transaction Boxes - Call Transfer Field Description transfer to Turns on call transfer during day mode. In the field to the right, type the extension to which the messaging system transfers calls. Clear this check box to turn off call transfer. Night transfer to Turns on call transfer during night mode.

  • Page 387

    Field Description Transfer options Set additional transfer options to control how calls are transferred to the extension. For example, the system can play a beep or ask a caller to record a name before transferring the call. Some options might not be available, depending on the phone system or call transfer type chosen.

  • Page 388

    Call Management > Transaction Boxes - Greetings Field Description Active greeting Accepts one of the following: • Day/Night greeting. Turns on the day or night greeting for the box. The first button to the right stores the recording for the day greeting. The second button stores the recording for the night greeting.

  • Page 389

    Call Management > Transaction Boxes Messages Field Description Allow callers to change Select to let callers change messages they have just messages they just recorded. Clear to prevent message changes. recorded Allow callers to leave Select to ask unidentified callers if they want to mark a urgent messages message as urgent.

  • Page 390

    Call Management > Transaction Boxes - One key Dialing Field Description key dialing Each number represents a touchtone key that routes callers (Fields 1 through 0) to the associated system ID. The messaging system listens for one key dialing entries during the greeting and good prompts.

  • Page 391

    Call Management > Interview Boxes - Profile Field Description Name The interview box name. System ID The interview box system ID. Owner The interview box owner. Voice name Displays the length, in seconds, of the recorded voice name. Language The language callers hear when they reach this transaction box.

  • Page 392

    Call Management > Interview Boxes - Questions Field Description Fields 1 through 20 Numbers for the questions in the interview. Record up to 20 questions. Question Length The length of the recorded question. Reply Time Limit The maximum number of seconds for responses to a question.

  • Page 393

    Call Management > Interview Boxes - Messages Field Description Allow callers to leave Select to ask unidentified callers whether to mark the urgent messages message as urgent. Mark all messages as Select to mark all messages from unidentified callers as urgent urgent.

  • Page 394

    Call Management > Language Boxes - Profile Field Description Name The language box name. System ID The language box system ID. Introduction Recorded introduction for the language box. key delay… The number of seconds the system waits, after a caller seconds presses a touchtone key, for additional touchtone keys.

  • Page 395

    Call Management > Language Boxes - Key Mapping Field Description Greeting The length of the greeting appears on the button label in minutes and seconds. If 00:00 appears on the button label, a greeting has not been recorded. The touchtone key assigned to the language. When a caller presses this touchtone, the system plays the conversation in the selected language.

  • Page 396

    Call Management > Voice Detect Boxes - Profile Field Description Name The voice detect box name. System ID The voice detect box system ID. Owner The voice detect box owner. Voice name Recorded name for the voice detect box. Language For multilingual systems, the language callers hear when they reach this transaction box.

  • Page 397

    Call Management > Voice Detect Boxes Call Transfer Field Description transfer to Turns on call transfer during day mode. Type the extension where the messaging system transfers calls. Clear this check box to turn off call transfer. Night transfer to Turns on call transfer during night mode.

  • Page 398

    Field Description Transfer options Set additional transfer settings to control how calls are transferred to the extension. For example, the system can play a beep or ask a caller to record a name before transferring the call. Some settings might not be available, depending on the phone system or call transfer type chosen.

  • Page 399

    Call Management > Voice Detect Boxes - Greetings Field Description Day/Night greeting Turns on the day or night greeting for the box. The length of the greeting appears on the button label. Click the button to re-record a greeting. Alternate greeting Turns on the alternate greeting for the box.

  • Page 400

    Call Management > Voice Detect Boxes Messages Field Description Allow callers to change Select to let callers change messages they have just messages they just recorded. Clear to prevent changes. recorded Allow callers to leave Select to ask unidentified callers whether to mark a message urgent messages as urgent.

  • Page 401

    Call Management > Voice Detect Boxes Voice Field Description After the caller speaks, The system ID where a caller is routed after speaking. If route to selected, type the system ID or click Search to find and select a system ID. If the caller remains The system ID to which a caller routes when remaining silent, route to...

  • Page 402

    Call Management > Public Fax Box Profile Field Description System ID The public fax box system ID. Voice name Length of the recorded name for the public fax box. If 00:00 appears on the button label, a name has not been recorded. Page Field Descriptions...

  • Page 403

    Call Management > Public Fax Box Call Transfer Field Description Transfer to Select to enable call transfer. Type the extension where the messaging system transfers calls. Clear to turn off call transfer. Transfer type Configure how the messaging system and the phone system interact during call transfer.

  • Page 404

    Call Management > Public Fax Box Action Field Description If the fax extension Specifies the action the voice message system takes when does not answer or is the fax extension does not answer or is unavailable: busy • Route to operator. Routes the caller to the system operator box.

  • Page 405

    Call Management > Fax Boxes - Profile Field Description Name The fax box name. System ID The fax box system ID. Owner The name of the fax box owner. Voice name Length of the recorded fax box name. If this field displays 00:00:00, the fax box name has not been recorded.

  • Page 406

    Call Management > Fax Boxes - Voice Annotation and Fax Action Field Description Voice Annotation Maximum message The maximum length of a message, in seconds, from an length to record from an external caller. unidentified caller… This setting is only available if Ask for a voice annotation seconds has been selected.

  • Page 407

    Call Management > Fax Boxes - One-Key Dialing Field Description key dialing Each number represents a touchtone key that routes callers (Fields 1 through 0) to the specified system ID. The messaging system listens for key dialing entries during the greeting and good prompt.

  • Page 408

    Groups Message Groups > Field Description Name The message group name. If the group is to be used for outside caller group messaging, the group name must be less than 10 characters and cannot include any numbers or spaces. Owner The subscriber who owns the group.

  • Page 409

    Groups Directory Groups > Field Description Name The name of the group. If the group is to be used for outside caller group messaging, the group name must be less than 10 characters and cannot include any numbers or spaces. Directory ID Callers can access the group when they enter the ID.

  • Page 410

    Groups Directory Menus > Field Description Name The name of the group. If the group is to be used for outside caller group messaging, the group name must be less than 10 characters and cannot include any numbers or spaces. Directory ID Callers can access the group when they enter the ID.

  • Page 411

    Hotel Guests > Profile Field Description Last Name The subscriber’s name. With automatic directory assistance, callers spell the first three letters of the subscriber’s name to find the subscriber’s extension number. First and middle name Guest’s first and middle names. Personal ID The unique ID associated with the guest room.

  • Page 412

    Hotel > Guests > Guest Options Field Description Include in guest Shows whether guests have their names included in the hotel directory guest directory. NOTE HE GUEST MUST HAVE A NAME RECORDED TO APPEAR IN THE AUTOMATIC DIRECTORY Allow personal Allows guests to record a personal greeting for their room greetings extension.

  • Page 413

    Hotel Guests Guest Call Transfer > > Field Description Enable call transfer Turns call transfer on or off. Transfer to guest’s Select this setting to transfer calls to the extension specified extension on the hotel guest profile page if transfer is enabled. Transfer to Accepts an alternate extension to transfer calls to if call transfer is enabled.

  • Page 414

    Hotel Guests Guests Greetings > > Field Description Standard greeting Stores the hotel guest's personal greeting. If the field displays 00:00, a greeting has not been recorded and the system's default greeting is played. After greeting A group of settings that specify the action the messaging system takes after playing the greeting.

  • Page 415

    Hotel Guests Guests > Guest Messages > Field Description Allow callers to change Callers can change a message they have just recorded. messages they recorded Maximum message The maximum length of a message from an outside caller. length to record from an unidentified caller…...

  • Page 416

    Hotel Guests Guests > Guest Notification > Field Description Guest’s phone Enable Turns message delivery on or off. Select one of the following: • At guest’s extension. Sets the system to dial the hotel guest’s room extension to notify of new messages. •...

  • Page 417

    Hotel Guests > Guest Template Field Description Default guest ID Specifies the convention used to create each hotel guest’s personal ID. The default setting is “8x,” where 8 is the ID and “x” represents the guest’s extension. First time enrollment Select to play the guest enrollment conversation the first time they log on to the messaging system.

  • Page 418

    Network > Local Site Setup Field Description Open Select if the phone system carrier is a public carrier. Local country code The local site country code. Contact your local phone service for country codes or use the Internet. Maximum of five digits.

  • Page 419

    Network > Remote Sites Field Description System ID The remote site system ID. Remote site name The remote site name. Voice name Recorded remote site name. If 00:00 appears on the button label, a recording does not exist. Network site type The type of phone system used to exchange messages with the remote site.

  • Page 420

    Field Description # Phone number Phone number, includes outdial access codes and other codes required by the phone system to dial the remote site. A maximum of two numbers. Interval The hours when this phone number is used for remote site message delivery.

  • Page 421

    Network > Template Remote Sites Field Description Maximum failed calls The number of times the system attempts to reach a remote allowed site to deliver messages before preventing subscribers from sending messages to remote subscribers at the remote site. Restrictions Sets message delivery restrictions to or from the remote site.

  • Page 422

    System > Backup & Restore > Backup Field Description Daily Backup Enable daily backup (at Configures the system to automatically perform a backup …) each day. Specify a time for the daily backup. Include messages in Select to include messages in the backup. Clear to backup backup only configuration information, recorded names, recorded greetings, and prompts.

  • Page 423

    System > Backup & Restore > Restore Field Description Stop the messaging Click to open the Server Control page, then click Stop to stop system the messaging system. Upload an existing Type the path and file name, or use click Browse to browse backup to the for and select a backup file.

  • Page 424

    System > Update Automatic Updates are automatically displayed on this page. Field Description Automatic Updates This table provides the following information: • Package. Displays the package information. • Status. Displays the current status of the automatic update. • Description. Describes what the update is adding/fixing. •...

  • Page 425

    System > Logs CAUTION! HE SETTINGS IN THE RACE EVEL AND EVEL TABLES SHOULD ONLY BE CHANGED FROM THEIR DEFAULT VALUES AFTER CONSULTATION WITH ECHNICAL UPPORT OR A QUALIFIED PHONE SYSTEM TECHNICIAN ECHNICAL UPPORT BEFORE CHANGING THE VALUES IN THESE FIELDS Field Description Number of days to keep...

  • Page 426

    System > Configuration > General System Field Description Call report aging… days The number of days the messaging system stores data files for reports. The default value is 14 days. The maximum value is 999 days. System ID to access to system ID that subscribers use to send messages to groups and remote sites...

  • Page 427

    System > Configuration > System Settings Field Description Directory Assistance Directory Assistance The ID callers dial to be routed to the alphabetic directory. Transfer call Select to have automatically route callers to the extension of automatically if there is the subscriber when there is only one who matches the only one possible match specified spelling.

  • Page 428

    Field Description Startup Accepts the following values that are active when the messaging system is restarted: • C. Disable Disk Fault Tolerance. Disk Fault Tolerance is a type of error handling for the messaging system conversation. When the system encounters problems accessing the hard disk while playing a prompt or message, the system treats the prompt or message as if it were missing and continues the conversation.

  • Page 429

    System > Configuration > Languages Field Description Lists the licensed languages that are installed on the System Languages messaging system. Default Selects the default language. System Specifies the system languages that are installed and used for prompts and system conversations. Hotel Specifies the hotel languages installed for hospitality.

  • Page 430

    System > Configuration > Public Messages Field Description New public messages The number and total length of new public messages. Total public messages The total number and total length of public messages. Keep old messages for… The number of days the system stores heard public days messages.

  • Page 431

    System > Configuration > Recordings Field Description Maximum message life… Type the number of days the system keeps new unheard days messages before automatically deleting them. Maximum recording The number of seconds of message storage allowed for time for a messages between subscribers or guests.

  • Page 432

    System > Configuration > Contacts Field Description Site name The company name. System administrator The name of the system administrator. Customer contact The name of the person responsible for the messaging system server maintenance if different than the system administrator. Customer phone number The phone number of the system administrator or contact.

  • Page 433

    System > Configuration > Calls Answered Field Description Total trunks/stations The number of phone system trunks and stations. Calls/day The average number of calls the phone system handles each day. Day calls answered Indicates which calls the messaging system answers based on how the phone system is programmed.

  • Page 434

    System > Configuration > Access Numbers Field Description Trunk pilot # The phone number that external callers use to reach the messaging system. Leave this field blank if the messaging system answers only forwarded calls. # of trunks answered The number of trunks that the messaging system answers. Alternate trunk #s Other published phone numbers that external callers use to reach the messaging system, such as 800 numbers and...

  • Page 435

    System > Configuration > Message Sorting Field Description Select message order The table displays the order the messaging system plays the types of messages. The message type in the top row of the table is played first. Changing message order Click the red arrow to move a message up in the list.

  • Page 436

    System > Configuration > Hospitality Settings Field Description Reset message box ID Code to manually check out hotel guests and reset the voice mailbox for the next guest. Default is 636. Post checkout ID Access code for guest message storage for review of unheard messages after checkout.

  • Page 437

    System > Configuration > E-mail settings Field Description Server type The e mail server protocol specified during installation. See the Installation Guide for details. Outgoing server The IP address or server name of the SMTP or IMAP e mail server. Localhost is an acceptable server name. NOTE O USE A SERVER NAME A VALID...

  • Page 438

    System > Configuration > E mail message template Field Description Language Select the language used for e mail notification. When a language is not selected, the messaging system uses the messaging system language. See “System > Configuration > Languages.” Subject The text to appear in the subject line of e mail notification messages.

  • Page 439

    System > Fax Setup Field Description CSID The call station ID that appears in the TTI line of a fax sent from the system. This is the fax phone number. NOTE HIS SETTING APPLIES TO ALL FAX PORTS AND IS SHARED BY BOTH FAX MAIL AND FAX DEMAND Additional TTI...

  • Page 440

    System > Schedules Field Description Time & Day (A, B and C) Set the times for day and night schedules in hh:mm format. Select the days that the use the schedule. For example, 9:00 for 9:00 A.M. or 21:00 for 9:00 P.M. Current mode The current schedule mode.

  • Page 441

    System > Holidays > Holidays Schedule Field Description Holidays 1 Specify the organization holiday dates by selecting the Day and Month for each holiday. Greeting Sets the greeting number (from 1 18) for the holiday. These greetings are recorded on the System > Holidays > Greetings page.

  • Page 442

    System > Holidays > Holiday Greetings Field Description Greetings 1 Record up to 18 holiday greetings. The length of the recording appears on the button label. If 00:00 appears on the button label a greeting has not been recorded. Page Field Descriptions...

  • Page 443

    System > Voice Prompts Field Description Language Select a language from the list of installed languages. Prompt set Select a prompt set. See the list of prompt sets below. Prompts Use to select the Previous or Next set of prompts. The Previous…Next number of existing prompts appears.

  • Page 444

    System > Licensing Field Description Serial Number Displays the system key serial number. This number is required when a license key is created or updated. License Counts Number of seats licensed: • UM seats. Total license count for unified messaging. •...

  • Page 445

    System > Extension Remapping Field Description Find extension map A search function to find the remapping rule. matching the following • From number. The extension or pattern to be criteria remapped. • To number. The extension or pattern being remapped •...

  • Page 446

    System > Trunk Mapping There are twenty trunk maps that can be defined. Each trunk map requires the following information: Field Description Start trunk The Start or first trunk in the range to be routed to a specified system ID. Stop trunk The Stop or last trunk in the range to be routed to a specified system ID.

  • Page 447

    Switch > Information Consult the phone system documentation for a thorough explanation of integration options. Field Description Switch Specifies the phone system manufacturer, model and if applicable, the integration type. Integration options Type the appropriate integration options for the switch installed.

  • Page 448

    Integration Options Description When recording a message, the messaging system listens Dial Tone Detection. for a dial tone, reorder tone, or busy tone. If the system detects a dial tone, it assumes that the caller has hung up and ends the recording and the call. The following integration settings control different aspects of the system dial tone detection sensitivity: •...

  • Page 449

    Integration Options Description < > HLOG= Controls auto log on for hotel guests. The value of <n> is 0 Hospitality Auto Log on. (enabled) or 1 (disabled, default). To disable automatic log on, delete HLOG=1 or replace it with HLOG=0. With automatic log on enabled, hotel guests are not asked to enter their personal ID or password before hearing messages when calling the system from their room...

  • Page 450

    Integration Options Description < > OTL= Represents the number of characters in a phone number, Outdial Trigger Length. including any special dialing characters, that the messaging system treats as an external number. To change the outdial OTL=< > < > trigger length, type where is a number...

  • Page 451

    Integration Options Description TM <first trunk>–<last Maps trunk calls to specific system IDs, where <first trunk> trunk>=<system ID> is the number of the first trunk in the range, <llast trunk> is Trunk Map. the number of the last trunk in the range and <system ID> is the system ID.

  • Page 452

    System > Switch > Switch Extensions Field Description Edit All Click to edit all switch extensions. Cancel All Click to cancel all changes made to all switch extensions. Port The number of the incoming phone line represented by each row in table. Status Select one of the following values to set the port status.

  • Page 453

    Field Description Port status Accepts one of the following values to set the fax port status. The status indicates how the messaging system uses the port to answer and route incoming faxes and to dial numbers for outgoing faxes. • Fax. Answers incoming faxes.

  • Page 454

    System > Switch > Dialing Codes Field Description Outdial access code The outdial access number that the messaging system dials to call outside the system. For example, if you type (nine comma), the system dials 9 and pauses before dialing the external number. The system automatically dials the outdial access number before dialing any message delivery number that is greater than or equal to the outdial trigger length.

  • Page 455

    System > Switch > Touchtones CAUTION! ONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGING ANY VALUES ON THIS PAGE Field Description Touchtone sensitivity (minimum touchtone lengths) When playing a The minimum duration of touchtones when the messaging prompt…...

  • Page 456

    System > Switch > Incoming Calls CAUTION! ONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGING ANY VALUES ON THIS PAGE Field Description Ringing Ring on time… Used by the messaging system with the ring off time setting milliseconds to identify a ring signal.

  • Page 457

    System > Switch > Dialout CAUTION! ONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGING ANY VALUES ON THIS PAGE Field Description Dialout pause time definition Comma (,) =… The number of milliseconds the system pauses for a comma milliseconds (,) in a dialing sequence.

  • Page 458

    System > Switch > Message Waiting Indication Field Description Enable message waiting Select to enable message waiting indication systemwide. indication When not selected, disables message indication. NOTE HEN THIS FEATURE IS DISABLED THE FIELDS IN THE ESSAGE AITING NDICATOR ODES SECTION ARE DISABLED HE CONTENTS OF THE FIELDS ARE RETAINED THAT IF MESSAGE WAITING INDICATION IS REACTIVATED THE...

  • Page 459

    System > Switch > Call Holding Field Description Maximum number of The maximum number of calls allowed on hold at one time lines allowed on hold at for the entire messaging system. one time Maximum number of The maximum number of calls allowed on hold at one time calls allowed to hold at for any one physical extension.

  • Page 460

    System > Switch > Park and Page Field Description Park and page ID The system ID for call paging. Use this ID for a one key dialing rules for individual subscribers. Park code The park sequence used by the phone system. Pickup code The pickup sequence used by the phone system.

  • Page 461

    System > Switch > Cut through Paging Field Description Enable cut through Select to enable cut through paging. paging through page ID The system ID for cut through paging. This system ID is used with one key dialing. For example, $CUT. through page type There are three types of cut through paging:...

  • Page 462

    System > Switch > Live Record Field Description Barge-in code Type the barge-in code for the phone system. This code is required to enable the live record feature. If you do not know the barge-in code for your phone system, see the manufacturer documentation.

  • Page 463

    System > Switch > Dialogic Settings Field Description Call Analysis Delay Defines the amount of time, in centiseconds, that the messaging system will pause before attempting to detect a signal pattern on the phone line. Ring to begin on Specifies the number of signal patterns the messaging system will ignore before attempting to identify the incoming signal.

  • Page 464

    Page Field Descriptions...

  • Page 465

    System > Import & Export > Import Field Description Select entity type Specify which type of messaging entity to import: • Subscribers. Import subscribers. • Transaction boxes. Import transaction boxes. • Private groups. Import private groups. • Open groups. Import open groups. •...

  • Page 466

    System > Import & Export > Export Field Description Select entity type Specifies which type of messaging entity to export: • Subscribers. Import subscribers. • Transaction boxes. Import transaction boxes. Boxes Select the type of box to export: • Private groups. Import private groups. •...

  • Page 467

    Port Status Field Description Ports Per Page Select the number of ports to display on each tab. Ports n-n Tabs listing the specified number of ports per page. Port status: • Ans. Answer. • A/D. Answer and dial Type Phone and fax icons. Page Field Descriptions...

  • Page 468

    Server Control Field Description Start Click to Start the messaging system. When the icon is gray, it indicates that the messaging system is running. Stop Click to Stop the messaging system. When the icon is gray, it indicates that the messaging system is stopped. View the startup log file Click to view the startup log file.

  • Page 469

    NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Infrontia Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Infrontia Inc.

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