NEC UNIVERGE UM8000 User Manual page 284

Resetting a Hotel Guest Message Box
When a guest is checked out, the
next guest checked-in to the room.
When the PMS is not able to provide the checkout information to the messaging system, hotel staff members must
manually check out a guest and reset the mailbox for the room. Housekeeping staff can also reset a room mailbox after
preparing the room for the next guest.
When the room mailbox is reset, the system clears special settings configured for the previous guest, such as the
password, personal greeting, or language choice.
To configure manual resetting the message box ID
Log on as the system manager to the Administration Console.
1.
In the Navigation Pane, click System > Configuration > Hospitality Settings.
2.
Type the message box ID number in the Reset message box ID field. The default value is 636.
3.
Click Save.
4.
To manually reset the hotel room voice mailbox
Using the phone, call the messaging system.
1.
Dial the reset ID extension number, 636 is the default.
2.
Dial the room extension of the guest checking out.
3.
Press 1 to confirm the checkout.
4.
Related Topics
Hospitality Site Configuration
Configuring the Guest Template
Configuring Hotel Guest Recorded Name, Language, and Message Storage
Accessing Messages After a Hotel Guest Checks Out
Checking Hotel Guest Messages
Restoring a Hotel Guest Mailbox
Hospitality Site Management
PMS integration automatically resets the mailbox so it is immediately available for the
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