NEC UNIVERGE UM8000 User Manual page 106

Configuring How Messages are Taken for an Interview Box
Configure how the messaging system stores interview box messages. Caller replies to the interview questions are saved
in a single message and each reply is separated by a beep.
To configure how messages are taken for an interview box
In the Navigation Pane, click Call Management > Interview Boxes > Messages.
1.
Select an Interview box. Click the Previous icon or click Search to find and select an interview box.
2.
For detailed field information, see the
Select Allow callers to leave urgent messages to enable an unidentified caller to leave an urgent message.
3.
Optionally, select Mark all messages urgent.
4.
Select one of the following in the After taking a message section:
5.
• Route to the operator. Routes callers to the system operator box.
• Route to. Routes callers to the specified system ID.
• Hang up. Disconnects the call without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Returns the caller to the opening greeting box.
Type a system ID for the group you want to receive the messages in the Send to group field or click Search to
6.
find and select a group.
NOTE
T
HE NAME OF THE GROUP MUST NOT EXCEED TEN
THE GROUP IS USED FOR OUTSIDE CALLER GROUP MESSAGING
Click Save.
7.
Related Topics
Transaction Box Configuration Steps
Adding an Interview Box
Recording Interview Box Questions
Interview Boxes Overview
Call Management > Interview Boxes - Messages
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