NEC UNIVERGE UM8000 User Manual page 77

Routing Callers to a Language Select Box
Enables callers to select a preferred language for the system conversation. Configure a One-Key dialing option to route
callers from the opening greeting box to the language select box.
NOTE
O
NLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE
-
GREETINGS WHEN ONE KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING
To select a language select box
In the Navigation Pane, click Call Management > Opening Boxes > Greetings.
1.
The Greetings page appears. For detailed field information, see the
table.
Click Search to find and select an opening box.
2.
In the After day greeting section, select Route to.
3.
In the Route to box, type the system ID for the language select box or click Search to find and select a language
4.
select box.
Click Save.
5.
Repeat this step for the After night greeting.
Configuring Restart IDs
If language select boxes are used, it is important to set the correct values for the restart ID fields. These fields specify
how the system restarts calls for each language offered. If a restart ID is not specified a caller can be routed to a
language select box multiple times.
Use any valid system ID for the restart ID, including system IDs for a transaction box, interview box, voice detect box,
directory menu or group, automatic directory assistance, or an operator.
To configure a restart ID for a language
Decide where to restart callers. Make sure that you have:
1.
added a transaction box, interview box, or voice detect box then customize the Transfer, Greeting, and Action
a.
pages of the box to route callers.
prevented callers from accessing the restart point directly by using a $(dollar sign) character at the beginning
b.
of the system ID.
NOTE
T
HIS IS AN OPTIONAL CONFIGURATION
recorded the greeting in the specified language.
c.
In the Navigation Pane, click Call Management > Opening Boxes > Profile.
2.
Click Search to find and select the opening box.
a.
In Restart IDs select a Language.
b.
In the System ID field, type the system ID of the box, then click Save.
c.
Repeat for additional languages.
Identify the subscribers and call management boxes with Call Transfer turned on.
3.
Confirm that Await Answer is configured as the call transfer type.
NOTE
U Await Answer
SING THE
SELECTING ANOTHER TRANSFER TYPE CAUSES SOME CALLERS TO BE ASKED TO SELECT A LANGUAGE A SECOND TIME IF AN EXTENSION
. I
IS NOT ANSWERED F REDUCING PORT BUSY TIME IS REQUIRED
LANGUAGE ONCE PER CALL IS REQUIRED
Related Topics
Opening Box Overview
-
KEY DIALING
.
CALL TRANSFER TYPE KEEPS VOICE PORTS BUSY LONGER THAN THE OTHER TRANSFER TYPES
, Await
SELECT
, ,
HOWEVER THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR
Call Management > Opening Box - Greetings
, Wait for
SELECT
Answer.
.
ringback. I
F ASKING CALLERS TO SELECT A
. H ,
OWEVER
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