NEC UNIVERGE UM8000 User Manual page 167

Configuring Subscriber Message Handling
Use the Subscribers > Messages page to configure how subscriber messages are handled. This includes unidentified
caller messages, message retention, message storage limits, and message handling.
Storing Messages
When a new message arrives it is stored until the subscriber listens to it. Once a subscriber has listened to a message,
the message is marked as old and is saved for a specified number of days that is configured on the Subscriber Template
> Messages page.
Subscribers can archive messages to listen to or respond to at a later date. An archived message is saved for a longer
period of time than an old message. Subscribers must archive a message again each time they listen to the message or
it is deleted. A message can be archived an unlimited number of times.
The messaging system deletes messages at the midnight on the expiration day.
The messaging system indicates when messages are waiting, using an indication light on the phone, a distinctive dial
tone (such as a stutter tone), or a message display.
To configure unidentified caller message handling
In the Navigation Pane, click Subscribers > Subscribers > Messages.
1.
For detailed field information, see the
Click Search to find and select a subscriber.
2.
To enable unidentified callers to change a message after recording it, select Allow callers to change messages
3.
they just recorded.
To configure a maximum message size, type the number of seconds in the Maximum message length to record
4.
from an unidentified caller...seconds field.
To enable automatic copying of messages to another extension, select Message Auto Copy to and specify the
5.
extension or click Search to find and select an extension.
Specify the urgent message setting for unidentified callers. Select one of the following:
6.
• Always. Automatically marks all messages urgent.
• Never. Does not mark messages from unidentified callers urgent, and does not allow the caller to mark a
message urgent.
• As specified by caller.
In the After taking a message section, select the action that you want the system to take.
7.
• Route to. Routes callers to another system ID. When selected type a system ID in the field.
• Route to operator. Routes callers to the system operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Returns callers to the opening greeting box.
In the Keep old messages for... days field, type the number of days old messages are to be kept.
8.
NOTE
I 0 (
F YOU TYPE ZERO
MIDNIGHT ON THE DAY THEY EXPIRE
• In the Keep archived messages for... days field, type the number of days messages are to be archived.
• To configure a maximum storage limit, select Maximum message storage and type the number of megabytes
in the text box.
In the Limit message quantity section. under Applies to select which messages are counted in the limits:
9.
• Voice messages only. Only count voice messages.
Subscribers Profile Overview
Subscribers > Subscribers > Messages
Allows callers to leave an urgent message for the subscriber.
),
THE MESSAGE IS KEPT UNTIL MIDNIGHT ON THE DAY IT WAS FIRST HEARD
.
table.
. M
ESSAGES ARE DELETED AT
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