NEC UNIVERGE UM8000 User Manual page 283

Configuring Hotel Guest Recorded Name, Language, and Message Storage
The PMS integration package automatically configures hotel guest room numbers, names, and mailboxes for each
guest. Without the PMS integration package, guests, guest room numbers, and names must be manually added to the
system. When manually adding guest names, use the "last name, first name" format. This format enables sorting guest
names by last name on reports and in the guest directory. Be consistent.
Guests can record their names during enrollment. Callers hear the guest's name when they leave messages. If a guest
decides to be included in the guest directory, callers hear the recorded name when they use the hotel guest directory to
search for a guest.
The messaging system automatically tracks and displays the total length of new and saved messages for each guest
room extension in the New messages and Total messages fields on the Guests Profile page. The extension number
appears in the Extension field.
Recording Guest Names
Guests can use the enrollment conversation to record their names, or hotel staff can use the Administration Console to
record the guest's name.
To record a voice name for a guest
In the Navigation Pane, click Hotel Guests > Guests > Profile.
1.
Click Search to find and select a hotel guest.
2.
Click Voice name to record the voice name.
3.
See To record or rerecord a voice name or greeting on the Administration Console
Click Save.
4.
Guest Language Choice
When the multilingual guest
the guest's language choice. If a guest does not select a language, the system uses the default system language for all
system conversations.
Configuring Message Storage
Use the Guest Profile page to specify the length of time that old or archived messages are stored. When a hotel guest
listens to a new message, the message is marked as old and is saved for the specified number of days. Hotel guests can
save some messages to listen to or respond to at a later date, called archiving. An archived message is saved for the
specified number of days, usually for a longer period than old messages. Each time hotel guests listen to an archived
message, they must archive it again; or it is deleted. A message can be archived an unlimited number of times.
To specify the old or archived messages storage period
In the Navigation Pane, click Hotel > Guests > Profile.
1.
Click Search to find and select a hotel guest.
2.
Type the number of days in the Keep old messages for and Keep archived messages for fields.
3.
When 0 (zero) is typed in the Keep old messages for field, messages are kept until midnight of the day when
they are heard.
Click Save.
4.
Related Topics
Hospitality Site Configuration
Configuring the Guest Template
Configuring Hotel Guest Recorded Name, Language, and Message Storage
Resetting a Hotel Guest Message Box
Accessing Messages After a Hotel Guest Checks Out
Checking Hotel Guest Messages
Restoring a Hotel Guest Mailbox
Hospitality Site Management
conversation feature is installed, the Language field displays the system abbreviation for
for details.
283