NEC UNIVERGE UM8000 User Manual page 108

Language Box Overview
Use the Language Boxes Profile page to create a language box. Language boxes enable callers to select a language for
the system conversation. Use language boxes only when the messaging system has more than one language installed.
Use a voice detect box to automatically assign a language to callers.
Planning Language Boxes
Each language box is assigned a unique system ID. The system manager owns the language boxes and only a system
manager can add or change language boxes.
Language Select Call Transfer Type
In most cases, it is best to use the Await Answer call transfer type throughout the system, this setting ensures that
an outside caller's language choice is retained throughout the call.
When a phone system does not include information about the call transfer type, the messaging system might ask
callers to select a conversation language multiple times or might not play system prompts using the selected language.
This happens when the call transfer types are release or wait for ringback.
Assigning a Language to Callers Without Touchtone Phones
Language boxes provide language selection for callers that do not have touchtone phones (No TT). This feature is
configured on the language box key map page.
Related Topics
Adding and Configuring Language Boxes
Configuring Language Box Key Mapping
Call Management > Opening Box - Greetings
Language Box Overview 108