NEC UNIVERGE UM8000 User Manual page 84

Configuring System Operator Box Call Transfer
After a caller is connected to the system operator box, the system operator box takes control of the call and applies the
transfer-greeting-action
system interact during a call transfer.
To configure call transfer
In the Navigation Pane, click Call Management > System Operator Box > Call Transfer.
1.
For detailed field information, see the
To transfer operator calls during business hours, select Day-transfer to and type the operator extension.
2.
For example, for daytime business hours, turn on call transfer and enter the operator extension in the
Day-transfer to field. For nighttime hours, turn off call transfer and record a night greeting explaining that the
caller has reached the office after normal business hours.
CAUTION!
F SV8300
OR PHONE SYSTEMS CLEAR THE
To transfer operator calls during nighttime hours, select Night-transfer to and type the system extension.
3.
Select a call transfer type from the Transfer Type list:
4.
• Await Answer The system transfers the call to the extension if the call is answered within the number of
rings specified in the Wait for...rings field. If the subscriber phone is busy or goes unanswered, the system
plays the greeting and then takes the after-greeting action.
• In the Wait for ... rings field, type the number of times the extension rings before the call is transferred.
This setting must be one less than the number of rings set on the phone system. The number should not be
set to less than three.
• If the number of rings is greater than zero, then the Allow holding, VOX holding, and Transfer Options are
activated. Select Allow holding to enable call holding. Select the appropriate
Transfer Options section. Active only if Await answer selected.
• Wait for ringback The system transfers the call to the extension if a call is answered within the number of
rings specified in the Wait for...rings field. If the call is not answered within the specified number of rings, the
call is released to the phone system.
• In the Wait for ... rings field, type the number of times the extension rings before the call is transferred.
This setting must be one less than the number of rings set on the phone system. The number should not be
set to less than three.
• Release The system releases the call after dialing the extension or phone number. If the subscriber phone is
busy or goes unanswered, the caller can leave a message if the phone system is configured to transfer the call
using call forward to personal greeting.
NOTE
T R
HE ELEASE TRANSFER TYPE IS RECOMMENDED FOR THE SYSTEM OPERATOR BOX
NOT SUPPORT UNLIMITED
Click Intro prompt to record a greeting. If a greeting is not recorded, callers might incorrectly assume they have
5.
been disconnected. A greeting has not been recorded if 00:00 appears on the button.
See To record or rerecord a voice name or greeting on the Administration Console
Click Save.
6.
Related Topics
Editing the Transaction Box Name, Language, or Schedule
Steps for Configuring the System Operator Box
Defining Schedules
Opening Box Overview
System Operator Overview
rules configured for the box. Call transfer settings determine how the phone and messaging
Call Management > System Operator Box - Call Transfer
Day-transfer to
camp-on calling,
USE THE
FIELD IF YOUR REGION DOES NOT SUPPORT ZERO FOR THE
. H
Await Answer
TRANSFER TYPE
table.
call transfer settings
,
OWEVER IF THE OPERATOR CONSOLE DOES
.
for details.
O .
PERATOR
in the
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