Mitel 430 System Manual page 30

System Overview
Application
Mitel OpenCount
Mitel BusinessCTI
MiContact Center
Business
Mitel Border Gateway
(MBG)
Mitel Alarm Server
Tab. 11 Planning and configuration applications
Application
Mitel CPQ
WebAdmin
30
Main features
• MitelOpenCount is a software package used for the call logging manage-
ment on the communication system. It consists for selected sectors of basic,
comfort and premium solutions and is installed on an external server.
• Powerful Unified Communications solution
• Presence management with calendar integration
• Instant Messaging (chat), video, SMS and e-mail functions
• Compatibility with the federation between Mitel Business CTI servers and/or
Microsoft Lync and OCS
• Easy integration into CRM and ERP systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS)
available
• Optional additional modules Mitel BusinessCTI Analytics
• Contact Center on a location with up to 80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
• Highly scalable solution which offers mobile and external workers secure
and seamless access to the company's voice and data applications, regard-
less of their location.
• Specially designed for use in hospitals and nursing homes, industries and
businesses as well as public domains.
• Mitel Alarm Server monitors processes, activates the required services, sets
off alarms based on predefined samples or notifies selected recipients via
paging, e-mail, SMS or voice message.
• The alarm can be set off via a nurse call or fire-alarm system (ESPA inter-
face), via a key predefined on the Mitel DECT or system phone, an alert but-
ton, web client, or by calling the alarm server (audio guide), or via e-mail
(subject line analysis).
Main features
• Web-based planning application for Mitel communication platforms (CPQ = Con-
figuring Planning Quoting)
• Uses project data to calculate the necessary communication server complete with
terminals, interface cards, modules and licences
• Country-specific adaptations possible for accessories
• Stored price lists and configurable quote compilation
• No installation necessary
• Web-based configuration tool for configuring and monitoring a single system or
an entire network (AIN)
• Access control with user accounts and predefined authorization profiles
• Special accesses for hospitality solutions
• Integrated online help and configuration assistant
• Integrated in the communication server software package
Mitel 415/430 as of R4.1
syd-0580/1.2 – R4.1 – 08.2016