Mitel MIVOICE OFFICE 400 User Manual
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Mitel MIVOICE OFFICE 400 User Manual

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MIVOICE OFFICE 400
MITEL 6873 SIP
USER GUIDE
eud-1744_en / 1.4 – R5.0 HF2 – 10.2017

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  • Page 1 MIVOICE OFFICE 400 MITEL 6873 SIP USER GUIDE eud-1744_en / 1.4 – R5.0 HF2 – 10.2017...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Mitel DocFinder. This user's guide is relevant only for Mitel SIP phones con- nected to a MiVoice Office 400 communication system. Other user’s guides are available for operation on other communication systems or for direct operation via a SIP provider.

  • Page 4: Safety Information

    • Protect your device against the wet, excessive dust, corrosive liquids and steam. • Do not expose your device to electromagnetic fields (electric motors, house- hold appliances). The speech quality could be affected. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 5: Document Information

    • Document version: 1.4 • Based on: MiVoice Office 400 R5.0 HF2 • Valid as of: MiVoice Office 400 R5.0 HF2 • Document date: 10.2017 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1744_en.pdf?get&DNR=eud-1744...

  • Page 6: Table Of Contents

    Line key on a key telephone ......70 Using functions with Mitel OpenCount ....72 Setting functions by remote control.
  • Page 7 About Mitel ........

  • Page 8: Information About The Mivoice Office 400 Communication System

    • You can make outgoing calls using the other terminals while you are already on a call. • Call lists and contacts stored on the MiVoice Office 400 communication system are available on all your phones and are automatically synchronized.
  • Page 9 MiVoice Office 400 Self Service Portal The Self Service Portal is a web-based application for phones on a MiVoice Office 400 communication system. The Self Service Portal helps you configure and modify your personal phone settings (for example: key configurations, labels for configurable keys, display language, and so on) directly and autonomously using your PC.

  • Page 10: Keys, Display, And Menu Guidance

    Using labels ........25 Mitel 6873 SIP...

  • Page 11: Key Designations And Sockets

    Keys, display, and menu guidance Key designations and sockets The following figure shows the keys on the phone. Mitel 6873 SIP The following table describes the keys on the phone with regard to the fig- ure: Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 12 (touch screen) functions or call numbers can be configured. Default functions are automatically set by the MiVoice Office 400 communication system. You can configure additional functions. If more than six functions or call numbers are configured, the sixth key is used to switch levels. Every sixth func- tion or call number is accessible at the next level.
  • Page 13 • GigE dual connection for PC and LAN, Connection for Power over Ethernet (PoE). • Connection for headset through USB or Bluetooth What is displayed depends on the configuration of the MiVoice Office 400 communication system Note: Your phone comes with interchangeable key caps. If you change the posi- tion of a function on your phone, you can change the function to the corre- sponding function key using the Self Service Portal.

  • Page 14: Display Symbols

    Presence state: Available (default) Presence state: Absent Presence state: Meeting Presence state: Busy Presence state: Not available Phone locked Call connection states, information (main window) Phone in dial mode Incoming call Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 15 Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Mitel Hi-Q™ audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Presence state Available (default) Meeting...

  • Page 16: Operating Your Phone

    Operating your phone Most keys and functions are described in the key legend. Other over- views and operating aids can also be found here. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 17 Using softkey Softkeys are the keys that are automatically configured with context- dependent functions by the MiVoice Office 400 communications system. Keys are directly labelled with the function. The softkeys are set to the most commonly used functions, with one softkey always being the More key ( ) when more than six softkeys are configured.
  • Page 18 Bottom softkeys S1-S30 Six freely configurable keys that can be set to a total of 30 functions or call numbers, or which are automatically set by the MiVoice Office 400 com- munication system to context-dependent func- tions. The colour of the key indicates the func- tional state.
  • Page 19 • Self Service Portal: You can use the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9) where you can config- ure, change or delete the keys however you wish. More information on freely configurable keys can be found in chapter "Configuring keys", page 89.
  • Page 20 Keys, display, and menu guidance Function key Mitel 6873 SIP Mitel 6873 SIP if defined as free seating phone Key T1-T48 Empty Empty Key S1 System menu System menu Key S2 Phone book: System Free seating: Log in/out Key S3...
  • Page 21 Description Does not light up Line free (line key Flashes fast • Incoming call • Appointment call Flashes slowly Call party on hold. Call can be answered on any phone. Connected Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 22: Using Expansion Key Modules

    Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on the right of the phone. The Mitel M680 expansion key mod- ules has the following properties: • 16 configurable keys. Three expansion key modules would then give you an additional 48 configurable keys.
  • Page 23 Expansion key module Mitel M685 You can connect up to three Mitel M685 expansion key modules next to each other on the right of the phone. The Mitel M685 expansion key mod- ules has the following properties: • Three display levels with 28 configurable keys each (84 configurable keys in total).
  • Page 24 Freely configurable keys. An LED is located next (3 key levels, 28 keys to each function key signalling the functional each) state. Function key for level 1, Call up the desired level. 2, 3 Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 25: Using Labels

    Printing and attaching the labels Labels can be created and printed using the Self Service Portal (see chap- ter "MiVoice Office 400 Self Service Portal", page 9). Mitel M680: 1. Create and print the label using Self Service Portal (Important printer settings: "Page scaling for printing: none").

  • Page 26: Phoning

    Line key on a key telephone ..... 70 Using functions with Mitel OpenCount ....72 Setting functions by remote control .

  • Page 27: Making Calls

    If the caller's phone number is received, it is shown on the display. If the phone number or user picture is stored in the private phone book or in the MiVoice Office 400 communication system, the display also shows the corresponding name or the corresponding picture.
  • Page 28 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 29 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 30: Initiating Calls

    Dialling with the phone number: Enter a phone number in call preparation. ➔ Use the Backspace softkey to delete any incorrect number. Pick up the handset or press the Dial softkey. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 31 2. Select the desired user. Pick up the handset or press the Dial softkey. ➔ The phone number displayed is dialled. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 32 List of calls made. Your phone automatically stores the person's phone number and name in a call list in the MiVoice Office 400 communication system. Within the one number user concept (see chapter "One number user concept", page 8) you can call back users through one of these call lists. An individual call list contains a maximum of 30 entries.
  • Page 33 (L1, L2 etc.). If a line is free, the New call softkey at the bottom left of the display can be used. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 34 "Brokering between an enquiry call party and your call partner", page 40). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 35 Requirements: • Your system administrator must authorise you for the function call wait- ing in the MiVoice Office 400 communication system. • The internal user must not have blocked the function call waiting on their phone (see chapter "Activating protection against call types", page 84 for configuration).

  • Page 36: Using Functions Before/While In A Call

    If the called party does not answer, you can also request a callback. The user then obtains a message indicating your call- back request on his display. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 37 (for example: Callback 56022). You cannot automatically answer a callback request on your phone. You can either enter the call number manually or use a CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation.
  • Page 38 LED of the line key flashes. Take back the call party on hold: Press the Hold key, the flashing line key or the Pick up softkey. ➔ The call is active again. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 39 Press a free line key. Enter the call number of the enquiry partner and press the Dial softkey. ➔ Enquiry call party is called; first call partner is put on hold. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 40 Terminating a call: Press the Drop softkey or the End key. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 41 Note: If you have a user account for the Self Service Portal, you can create con- ference rooms there (see chapter "MiVoice Office 400 Self Service Portal", page 9). Setting up a conference (you are connected): 1. Press the Conference softkey.
  • Page 42 Requirements: You are using the one number user concept (see chapter "One number user concept", page 8). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 92). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 43 Starting the emergency announcement: In addition to normal announcements, the MiVoice Office 400 communica- tion system also allows for emergency announcements. It differs from a normal announcement in the following aspects: •...
  • Page 44 (configuration see chapter "Activat- ing protection against call types", page 84). Receiving the emergency announcement: In addition to normal announcements, the MiVoice Office 400 communica- tion system also allows for emergency announcements. It differs from a normal announcement in the following aspects: •...
  • Page 45 You want to record an active call with your call partner. You may record an active call as soon as your system administrator has configured at least one of your e-mail addresses in the MiVoice Office 400 communication system. Your call party can be an internal or an external user.
  • Page 46 This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or deleting a key assignment", page 92). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 47 Do not disturb (forward- ing) on/off. ➔ The function is activated/deactivated, is displayed and the LED on the function key lights up/does not light up. Your callers hear the busy tone. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 48 Another user can connect to your active call and listen to the conversation without you or your call party noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 49: Using Further Functions

    Your system administrator set up multiple phones with the same phone number in the one number user concept for you (see chapter"One number user concept", page 8). The system administrator has also assigned you Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 50 You can also store your individual call routing profiles over the Self Service Portal on a function key and quickly activate or deactivate your desired call routing profile by simply pressing that key. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 51 PIN, see chapter "Changing the PIN", page 82). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 92). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 52 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 53 • After certain time after log in (e.g. six hours and 30 minutes). • At a certain time (e.g. 6:30 p.m.) Notes: • If no user is currently logged in a free seating phone, possibly only emergency calls are allowed. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 54 A user requires help and picks up the handset or presses the loud- speaker/headset key. The user is automatically routed to the preconfig- ured hotline destination number stored in the MiVoice Office 400 commu- nication system. The person responsible answers the call and is con- nected with the user seeking help.

  • Page 55: Overview Of Available Functions

    • More information on how to save functions to a configurable key using function commands and a function code can be found in the online help for the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9).
  • Page 56 Direct access to the system menu Call list. Call list: Answered Call list for answered calls. Call list: Redial Call list for dialled call numbers. Call list: Unanswered Call list for unanswered calls. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 57 Permanently prevents your number from being dis- played to the caller (see chapter "Hide number", page 37). Hide number per call Prevents your number from being displayed to the caller once (see chapter "Hide number", page 37). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 58 You can add a new notification or delete an existing one, see chapter "Notification service", page 109). Hospitality: Reception Direct access to the MiVoice Office 400 reception menu menu. Hospitality: Room configu- This option allows you to view/modify all the settings ration menu for the room.
  • Page 59 Direct access to the Directory Lookup system menu. Contacts in the system phone book are integrated in the MiVoice Office 400 communication system (see chapter "Phone book management", page 85). Phone lock on/off Activate/deactivate phone lock. Outgoing calls are not possible, but incoming calls can be answered (see chapter "Locking/Unlocking your phone",...
  • Page 60 Switch group x, position 3 switch groups (with two switch positions). System menu Access to the MiVoice Office 400 system menu. Take (pick up own call) Transfer a call from your phone to another phone under the one number user concept (see chapter "Take (pick up own call)", page 42).

  • Page 61: Organising Absences From The Desk

    Profile number Presence profile Available (default) Absent Meeting Busy Not available You can call up the presence of the user you want in the following situa- tions. • in Directory Lookup Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 62 The presence status can be managed via the system menu, a function key (see chapter "Configuring keys", page 89), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Activate/deactivate presence profile: Press the function key for Presence.
  • Page 63 "Configuring presence profile", page 87. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 64 Operation of call forwarding is available via the system menu, a function key (see chapter "Configuring keys", page 89), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Activating call forwarding: Press the function key for Menu.

  • Page 65: Operating Call Lists And Voice Messages

    Operating call lists and voice messages In this section, you will learn how to use call lists and voice mes- sages which are stored in the MiVoice Office 400 communication sys- tem. Editing options for the call list The call lists (unanswered/answered calls and redial list) include a maxi- mum of 30 entries each.
  • Page 66 "Managing personal voice mail greeting", page 86). Detail Available detailed information: • Call number / name • Call date and time Delete Delete voice message Dial Call the person who left the voice message. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 67 Voice messages can be managed via the system menu, a function key (see chapter "Configuring keys", page 89), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Press the function key for Voice mail.

  • Page 68: Organisation Within The Team (Busy Lamp Field)

    (ringing, connected, or on hold). • A busy lamp field can only be saved on the top softkeys T1 to T48, and on the Mitel M680 or Mitel M685 expansion module. • The expansion key module does not show image icons; it shows only icons with the initial letters.
  • Page 69 Press the busy lamp field key of the team partner. ➔ The phone number and possibly the name of the team partner appear on the display. The team partner is called. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 70: Line Key On A Key Telephone

    You can make some changes in the KT line configurations through Self Service Portal. You can activate the call list option and can give a name for the KT line. You can also assign up to 15 ring melodies. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 71 You can call via any free KT line key. Each KT line is associated with a call distribution element (CDE) number. This means that, by phoning, you transmit the call number associated with the active KT line key. Charges are accrued separately for each KT line key. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 72: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 73: Setting Functions By Remote Control

    Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 82). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 74: Personalizing Your Phone

    Configuring keys ......89 Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 75: Configuring The Display

    2. Confirm with the softkey Save. Setting the duration for the screen saver: 1. Tap onto the input field and enter the desired time in seconds. 2. Confirm with the softkey Save. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 76: Configuring The Audio Properties

    Setting the ringing properties You want to change the way in which your phone rings. Available settings: Ring tones Description Ring tone mode • Ring tone 1...15 Selection of available ring melodies. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 77 • You can configure individual ring tones for each busy lamp field and line key using the Self Service Portal. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Setting the audio properties Using your phone, you can make and answer calls using the handset, headset or handsfree system.
  • Page 78 • You phone will automatically switch to the right audio mode if a USB headset is connect, if Bluetooth is activated and a Bluetooth headset is connect or when the headset is disconnected. Press the Option key. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 79 1. Press Bluetooth. 2. Activate: Bluetooth-move the slider to the right. Deactivate: Bluetooth-move the slider to the left. ➔ Bluetooth mode is activated ( ) is displayed in the status line)/deactivated. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 80: Configuring General Phone Settings

    MiVoice Office 400 communication system, configure the language set- tings for your phone over the Self Service Portal only. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Ser- vice Portal", page 9. The language selection depends on the language packages your system administrator installed on your phone.
  • Page 81 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 82 PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6873 SIP...
  • Page 83 • The PIN that you have changed locally on your phone cannot be dis- played or overwritten over the Self Service Portal. Therefore, only con- figure your PIN via the Self Service Portal of the MiVoice Office 400 communication server.

  • Page 84: Protecting Yourself Against Calls

    • Call waiting • Intrusion • Call forwarding • Announcement • Fast take • Remote control Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 85: Phone Book Management

    With the help of quickdial and dialling by name in the system phone book (see chapter "Dialling from the phone book (directory lookup)", page 31), you can search for and call both a contact in the MiVoice Office 400 com- munication system and in your private phone book.

  • Page 86: Configuring Voice Mail

    Personalizing your phone • Mitel OfficeSuite • External directories, such as Microsoft Exchange (provided your MiVoice Office 400 communication system is synchronised with exter- nal directories). Configuring voice mail This section explains how to set your voice mail. Managing personal voice mail greeting Depending on the system configuration, you have the option of recording up to 3 different greetings (e.g.

  • Page 87: Configuring Presence Profile

    This may be a call forwarding to a voice mail and/or a prede- fined personal call routing. For each of these presence profiles you can make the following settings: Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 88 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 62. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 89: Configuring Keys

    Presence settings can be managed via the system menu, a function key (see chapter "Configuring keys", page 89), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Changing the presence profile: Press the function key for Menu.
  • Page 90 Personal line on key telephones on which you can make personal calls. The personal line is created when your system administrator assigns a key on your phone as a personal line while configuring the KT line. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 91 The keys must have been configured either by your system administrator or by yourself in the Self Service Portal (see chapter "MiVoice Office 400 Self Service Por- tal", page 9). Function key...
  • Page 92 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6873 SIP...

  • Page 93: Operator Phone

    Setting the operator phone ..... . . 97 Using an operator phone......98 Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 94: Operator Phone

    The upper softkey displays an icon that shows the state of the call, and the name, or number of the caller. The lower softkey displays additional information about the call. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 95 (status bar). The icon displays the total number of calls in the operator queue. If all your operator keys are busy, queue counter displays the total number of unanswered, parked, and held calls along with the new incom- ing calls. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 96 • Internal call forwarded to operator phone in one-or-two-company mode External call (company A) External call forwarded to operator phone (company A) External call (company B) External call forwarded to operator phone (company B) Connected Parked Hold Transferred Recall Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 97: Setting The Operator Phone

    To make changes in the configuration of the operator keys on your opera- tor phone, you need to log in to the Self Service Portal. For more informa- tion about the MiVoice Office 400 Self Service Portal, see the section "MiVoice Office 400 Self Service Portal", page 9).

  • Page 98: Using An Operator Phone

    For more information, see the chapter "Making calls", page 27). Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 99 You are in a call and want to answer a call on another operator key or make another call. You can switch calls by pressing a key. The active call is automatically parked locally. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 100 • The substitution function is used to forward calls intended for the opera- tor phone only. It does not forward calls to your personal call number. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 101 Select company A or B for the outgoing call. Enter the caller’s phone number. ➔ Operator external calls screen appears which allows you to enter the phone number. You can also enter name using Name dial option. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 102: Reception Phone

    Additional settings ......110 Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 103: Reception Phone

    Room not cleaned Wake-up call pending Wake-up call expired Room cleaned and inspected Room cleaned but not inspected Room free for a group Room occupied by a member of a group Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 104 Function keys and room keys You get a better overview and can serve your guests quicker if you use your reception phone with at least one Mitel M685 expansion key module. You can configure the room keys and the hospitality function keys on your phone as well as on the expansion key module attached to your phone.

  • Page 105: Operating The Reception Phone

    Room keys You can configure room keys only on the soft keys T1 throughT48 and the keys on a Mitel M685 expansion key module. The room keys are marked with the guest's room number, room name, or guest name (if defined).
  • Page 106 First process the report, if any, then start the check-out afresh. You can execute a check-out while the phone is in the idle state or on an active call. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 107 Enter the room number of the room for which you want to set the wake-up call and confirm by pressing Ok. ➔ You can use the Room list key to search for the room. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 108 Select the wake-up call you want to delete. Press Delete. ➔ The wake-up call is deleted. Alternately, press Wake-up call: and select Off. ➔ The wake-up call is deleted. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 109 • Callback requested Activate message notification Press the notification softkey or go to the Menu > Reception > Notifications on the reception phone. ➔ The phone displays a list of active notifications. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 110: Additional Settings

    Press a softkey for the room or select a room from the Room list. Press Noti- fiction and select Off. ➔ The notification is deleted. Additional settings You can make further settings or modifications in the reception menu. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 111 The external callers can connect directly to the guest through this number. Modify room settings Press a room key to get the detailed room-configuration settings of the room. Modify the settings as required. Press the Menu key. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 112 Press the Menu key. Press the Reception key. Press the Room list key. ➔ A list of all rooms appears. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 113 Reprint last bill prints the bill of the last guest who has checked-out of the room. You can also print the current bill for each room anytime after the guest has checked in. Printing the current bill: Press Room list. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 114 ➔ The bill is printed.Print bill displays the call charges of the current guest in the room. Note: You can also print the bill any time from the Room configuration menu. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...

  • Page 115: Product And Safety Information, Legal Information

    Safety information ......116 About Mitel ........116 Product information .

  • Page 116: Safety Information

    With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
  • Page 117 • Make sure that the versions of the user documents comply with the soft- ware level of the MiVoice Office 400 products used and that you have the latest editions. • Always read the user documents first before you put your product into operation.

  • Page 118: Data Protection

    Data protection Protection against listening in and recording The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions.

  • Page 119: Limited Warranties

    Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
  • Page 120 Product and safety information, legal information Exclusions Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to dam- age to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.
  • Page 121 (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
  • Page 122 Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 123: Regulatory Notices

    Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 124 If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninter- rupted service. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 125 Product and safety information, legal information There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Incorporated. If you require a MITEL return authorization number, or information on obtaining...
  • Page 126 • Consult the dealer or an experienced radio/TV technician for help. For Canadian Customers This product meets the applicable Innovation, Science and Economic Development Canada (ISED) technical specifications. Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 127 The Ringer Equivalence Number is 0.1. There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Corporation. If you require a MITEL return authorization number, or information on obtaining...
  • Page 128 Product and safety information, legal information A MITEL return authorization number must be obtained before sending equipment to the MITEL repair facility. Repair facility MITEL Corporation 350 Legget Drive Kanata, Ontario Canada K2K 2W7 For Mexican Customers The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM).

  • Page 129: Index

    Hold ..38 About Mitel ..... . 116 Call properties ....76 Absence information, setting .
  • Page 130 – legend ......11 – Mitel M680 ..... 22 –...
  • Page 131 – telephony, activating ....72 Mitel M680 ..... . . 22 Power supply Safety information .
  • Page 132 ......40 Symbols Display symbols ..14 Mitel 6873 SIP eud-1744/1.4 – R5.0 HF2 – 10.2017...
  • Page 133 © Copyright 2017 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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