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Mitel 6930 SIP User Manual

For mivoice office 400 communication systems.
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MIVOICE OFFICE 400
MITEL 6930 SIP
USER GUIDE
eud-1764_en / 2.1 – R6.0 – 10.2018

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Summary of Contents for Mitel 6930 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6930 SIP USER GUIDE eud-1764_en / 2.1 – R6.0 – 10.2018...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6930 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other products of Mitel, please visit our website www.mitel.com, use our...

  • Page 4: Safety Information

    Deposit it at a return center. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R6.0 • Document date: 10.2018 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1764_en.pdf?get&DNR=eud-1764 or find the document on: Mitel eDocs. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 6: Table Of Contents

    Line keys on a key telephone ......76 Using functions with Mitel OpenCount ....77 Setting functions by remote control.
  • Page 7 Index ..........119 Mitel 6930 SIP...

  • Page 8: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 9 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 10: Keys, Display, And Menu Guidance

    Accessory support ......... 23 Mitel 6930 SIP...

  • Page 11: Key Designations And Sockets

    Key designations and sockets The following figure shows the keys on the phone. T1..T44 S1...S24 Mitel 6930 SIP Phone The following table describes the keys on the phone with regard to the fig- ure: Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 12 • Activating/deactivating open listening. Loudspeaker/headset • Activating/deactivating handset microphone. key with LED • Activating/deactivating headset microphone. Hash key Entering # or special characters. Alphanumeric keys (A-Z, Entering characters and digits. a-z, 0-9) Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 13 • Connection for USB 2.0; this port can also be used to plug a headset with an audio dongle. • GigE dual connection for PC and LAN. • Connection for headset. • Connection for Power over Ethernet (PoE), class 2. • Connection for wall mounting. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 14: Display Symbols

    Ethernet or if one or more expansion key modules are connected. In order to be able to use the USB connection, you must power your phone using PoE+ or the power supply available as an option. Call recording activated Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 15 Call on hold Active conference More keys available Voice message unread Voice message retrieved Mitel Hi-Q™ audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 16 Time and Date • Settings • Time Zone • Set Date and Time Directory Lock • Password • Phone lock Status Audio • Audio Mode • Headset • Ring Tones • Tone Set Display Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 17: Operating Your Phone

    MiVoice Office 400 System menu Hotel menu System events Call lists Directory Lookup Voice Mail Call forwarding Presence Personal call routing Lock / Unlock phone Alarm melodies Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 18 More key ( ) will appear. The number of dots indicates the number of levels as well as relative position. Press the More key in order to switch from one level to another. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 19 Note that your system administrator might change the default config- uration and your phone configuration might therefore differ from the default configuration. Function key Mitel 6930 SIP Mitel 6930 SIP if defined as free seating phone Key T1 Personal Line 1 Personal Line 1...
  • Page 20 # / \ @ # / \ @ Please note that actual key configuration depends on which keypad is used. Please note that the actual character selection is dependent on the language selected. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 21 Flashes fast (in red) Incoming call Lit (in solid red) Connected LED function key or busy lamp field key: State Description Does not light up • Function is deactivated • User free (busy lamp field Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 22 If your system administrator selected the call list display type Picture ID (see chapter "Editing options for the call list", page 69), the LED will only light up when you press the call list key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 23: Accessory Support

    • The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 24 Call up the desired level. 2, 3 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent, which means that in order to use the adapter, no changes to drivers, man- agement tools, or applications are needed.
  • Page 25 • Simple to set up and use: It is easy to set up the adapter using the enclosed network setup cable. No special drivers or software are required. • Enterprise security: The Mitel Wireless LAN Adapter supports the fol- lowing security functions: – WEP (64 Bit/128 Bit) –...
  • Page 26 With a range up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for Mitel 6930 SIP phone users. The main features of the Mitel cordless Bluetooth handset are the follow- ing: • Hookswitch (initiate call/end call) key •...
  • Page 27 Keys, display, and menu guidance Mitel Cordless Bluetooth handset Blue-Indicates that the handset is in use. Green-Indicates that the handset battery is charging. Lifting the handset from the cradle activates the handset. If the handset is already out of the cra- dle, pressing the Hookswitch key is equivalent to taking the handset off the hook.
  • Page 28 It is simple to set up and features intuitive call control functions for rapid user adoption. With its adjustable ringtone volume and five different select- able ringtones, the Mitel Integrated DECT headset makes it easy for users to identify that it is their phone ringing–and not their colleague’s–which is particularly important in large-scale wireless deployments.
  • Page 29 Keys, display, and menu guidance Mitel Integrated DECT handset Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 30: Phoning

    Line keys on a key telephone....... . . 76 Using functions with Mitel OpenCount ......77 Setting functions by remote control .

  • Page 31: Making Calls

    Press the loudspeaker/headset key and put down the handset. Note: If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Put the handset on-hook or press the End key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 32 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 33 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 34: Initiating Calls

    Press the digit keys of the phone number. ➔ Incorrectly entered digits can be deleted using the Backspace softkey or with the navigation key to the right. Pick up the handset or press the Dial softkey. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 35 If the contact has multiple phone numbers defined, press the navigation key to navigate to the required number. Press the Dial softkey or the Select button or the Loudspeaker/Headset button, or pick up the handset to dial the contact’s phone number. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 36 "Editing options for the call list", page 69. The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 93). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 37 Press the Dial softkey, or the Loudspeaker/Headset button, or pick up the hand- set to dial the selected user’s phone number. ➔ The call number of the user is dialed. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 38 (see chapter "Line keys on a key telephone", page 76). Dialing with the line key: Enter the phone number. Press a free line key. ➔ The phone number is dialed. The LED on the line key lights up. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 39 "Brokering between an enquiry call party and your call partner", page 45). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 40 If the user declines the call request or if the function call waiting cannot be exe- cuted, the connection is terminated (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 41: Using Functions Before/While In A Call

    (see chapter "Configuring or deleting a key assignment", page 94). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 42 The following options are available here: Menu Description Permanent The call number is never displayed. Per call Call number should only be restricted for certain calls. This function must be activated before dialing the call number. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 43 You would like to keep the person you are talking to on hold without block- ing a phone line. You may park the person you are talking to and then pick up the call again on the same phone on which you parked the person. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 44 • If the other user does not answer, you can cancel the enquiry call with the Cancel softkey or with the End key and recommence the first call with the flashing line key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 45 Terminating a call: Press the Drop softkey or the End key. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 46 With the call transfer function you can connect your call partner with some- one else. You can connect internal and external users with one another. You can transfer the call with or without prior notice. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 47 Self Service Portal (see "Configuring or deleting a key assignment", page 94). You can either configure the function key directly with a desig- nated user or input the call number manually each time. Starting the emergency announcement: Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 48 • You cannot block an emergency announcement. • An emergency announcement may only be executed using function codes. You will find a list of all function codes in the user's guide “Fea- tures Overview Mitel 415/430/470” on the Mitel DocFinder.
  • Page 49 Contact your system administrator for more information. You can start recording calls in the following situations: • during an active call; • During a conference call (with maximum two participants) • During an incoming/outgoing call Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 50 LED goes off. Activating discreet ring You do not want to be disturbed by the ring of the phone. You do not, how- ever, want to switch off the phone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 51 Do not disturb (forward- ing) on/off. ➔ The function is activated/deactivated, and is displayed in the status bar. The LED on the function key lights up/does not light up. Your callers hear the busy tone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 52 Another user can connect to your active call and listen to the conversation without you or your call party noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 53: Using Further Functions

    Your system administrator set up multiple phones with the same phone number in the one number user concept for you (see chapter"One number user concept", page 8). The system administrator has also assigned you Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 54 You can also store your individual call routing profiles over the Self Service Portal on a function key and quickly activate or deactivate your desired call routing profile by simply pressing that key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 55 PIN, see chapter "Changing the PIN", page 86). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 94). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 56 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 57 • After certain time after log in (e.g. six hours and 30 minutes). • At a certain time (e.g. 6:30 p.m.) Notes: • If no user is currently logged in a free seating phone, possibly only emergency calls are allowed. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 58 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.

  • Page 59: Overview Of Available Functions

    Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). • You will find a list of all function codes in the user's guide “Features Overview Mitel 415/430/470” on the Mitel DocFinder. Please note that function codes can only be used as prefix dialing on your phone.
  • Page 60 (see chapter "Recording a call", page 49). Contact your system administrator to configure this function on your phone. Call transfer Transfer a call to another user with or without prior notice. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 61 Intrusion This function allows you to intrude on a call of a busy user with notification (see chapter "Activate/reply to intrusion", page 52). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 62 Picking up a call from a Pick up a call for another user in the user group. Con- user group tact your system administrator to configure this func- tion on your phone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 63 Silent intrusion This function intrusion without prior notice allows you to intrude on the call of a busy user without notifica- tion (see chapter "Activating/answering silent intru- sion", page 52). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 64: Organizing Absences From The Desk

    After the announcement the caller will then hear the ring-back tone again. Organizing absences from the desk This section explains the different options provided by your phone when you want to leave your desk. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 65 The presence status can be managed via the system menu, a function key (see chapter "Configuring keys", page 93), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 66 "Configuring presence profile", page 91. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 67 • Only one call forwarding variant at a time is possible. Menu Description Call forwarding off No CFU is carried out. Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 68 The call forwarding is activated. If you want to activate call forwarding to a call number or to a voice mail, select the call forwarding option you want and press the Modify softkey. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 69: Operating Call Lists And Voice Messages

    The form in which the call is displayed depends on the settings your sys- tem administrator selected in the MiVoice Office 400 communication sys- tem: Advanced or Picture-ID. Contact your system administrator for more information. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 70 Select the entry you want and press the Delete softkey. Deleting all entries from the call list: 1. Select an entry and delete all entries with the Delete all softkey. 2. Confirm the security question with Yes. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 71 Voice messages can be managed through the system menu, the voice mail key, a function key (see chapter "Configuring keys", page 93), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 72: Operating System Events

    The LED of the function key is also lit. The phone displays a maximum of 16 entries in the system event list. Once this limit is exceeded, you are prompted to delete some entries. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 73: Organization Within The Team (Busy Lamp Field)

    To be able to use the busy lamp field key, it must have been configured as such with the call number of the team partner, either by your system administrator or by yourself in the Self Service Portal (see chapter "Config- uring keys", page 93). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 74 Solid red The following table shows the softkey icons and the presence state of the user on a busy lamp field key. Softkey Icon Presence on busy lamp field key Available Absent Meeting Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 75 Pick up the handset as long as the busy lamp field key LED is flashing. ➔ You hear the dialing tone. Press the busy lamp field key. ➔ You are connected with the person who is calling your team partner. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 76: Line Keys On A Key Telephone

    If an incoming call meets a busy KT line, the call is forwarded to the other available KT line. Only if no more KT lines are free, your caller hears a busy tone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 77: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 78: Setting Functions By Remote Control

    Phoning Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible appli- cations of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: • Independently from the phone you can make external calls for a fee.
  • Page 79 You hear the acknowledgement tone. Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 86). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 80: Personalizing Your Phone

    Configuring keys......... . . 93 Mitel 6930 SIP...

  • Page 81: Configuring The Display

    Ring volume: You can adjust the volume in the idle state or when the ring tone sounds. Press and hold the volume down button to switch off the ring tone completely. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 82 • You can configure individual ring tones for each busy lamp field and line key using the Self Service Portal. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 83 • Pick up the handset to return the conversation from hands-free mode or headset to the handset at any time. Headset: Setting possibilities for your headset: Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 84: Configuring General Phone Settings

    2. Select the volume you want or DHSG and confirm with the Save softkey. Configuring general phone settings This section explains other settings you can make on your phone. Selecting the language You wish to select a different user language for your display. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 85 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 86 You want to change the PIN used to lock/unlock your phone and to thus protect your phone settings (more information about locking/unlocking your phone can be found in chapter "Locking/Unlocking your phone", page 55). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 87 ➔ Settings are displayed. Calling up the system menu: Press the function key for Menu. Scroll to Software Version and press the navigation key to the right. ➔ Settings are displayed. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 88: Protecting Yourself Against Calls

    You want to protect yourself against certain types of call. You can protect yourself from the following types of call: • Call waiting • Intrusion Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 89: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.

  • Page 90: Configuring Voice Mail

    Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys", page 93), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 91: Configuring Presence Profile

    This may be a call forwarding to a voice mail and/or a pre- defined personal call routing. For each of these presence profiles you can make the following settings: Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 92 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 66. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 93: Configuring Keys

    You can select the following keys for configuration purposes: You can assign each key a specific action type so that you can trigger a particular action by simply pressing that key. The following choices are available: Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 94 Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). An overview of the available func- tions can be found in the chapter "Overview of available functions", page 59. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 95 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 96: Operator Phone

    Using an operator phone ........101 Mitel 6930 SIP...

  • Page 97: Operator Phone

    The upper part soft- key displays an icon that shows the state of the call, and the name, or number of the caller. The lower part softkey displays additional information about the call. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 98 (status bar). The icon displays the total number of calls in the operator queue. If all your operator keys are busy, the queue counter displays the total number of unanswered, parked, and held calls. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 99 • Internal call forwarded to operator phone in one-or-two-company mode External call (company A) External call forwarded to operator phone (company A) External call (company B) External call forwarded to operator phone (company B) Connected Parked Held Transferred Recall Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 100: Setting The Operator Phone

    9. Confirm the key configuration by clicking Save. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 101: Using An Operator Phone

    For more informa- tion, see the chapter "Making calls", page 31). Make a call through the operator key Press the top half of a free operator key. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 102 You can switch calls by pressing a key. The active call is automatically parked. Park the call and switch lines Press an operator key where the new call is signaled. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 103 It does not forward calls to your personal call number. Making calls in a two-company system You are operating a two-company system and want to appear either as company A or as company B. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 104 Select company A or B for the outgoing call. Enter the caller’s phone number. ➔ Operator external calls screen appears which allows you to enter the phone number. You can also enter name using Name dial option. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 105: Auxiliary Reception Phone

    Auxiliary reception phone ........106 Operating the auxiliary reception phone ..... . . 107 Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 106: Auxiliary Reception Phone

    You can configure the back desk function keys on your phone and on the expansion key module attached to your phone. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 107: Operating The Auxiliary Reception Phone

    (DND): Use this setting to activate or deactivate do not disturb service for your guest. Once you activate do not disturb service for a room, the room phone does not ring for incoming calls. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 108 Press to return to the home screen. ➔ If there is no wake-up call set for the room, the phone displays the screen for entering the wake-up time. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 109 Enter the room number of the room for which you want to delete the wake-up call and confirm by pressing Ok. ➔ The phone displays the details of the wake-up call with Time field selected by default. Press Delete to delete the wake-up call. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 110 The phone displays the details of the wake-up call. ➔ As an auxiliary reception phone user, you can modify other settings, such as, enable or disable the daily wake-up call for your guest. Press to save the settings. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 111 • New messages in the voice-mail box • A notification at the front or back desk • A notification from the PMS • A message in the hospitality manager • Callback requested Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 112 Delete message notification Press the notification softkey or go to the Menu > Hotel menu > Notifications on the auxiliary reception phone. ➔ The phone displays the screen for entering the room number. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 113 The do not disturb function is activated. Note: Do not disturb service is also available through the menu: Menu > Hotel menu > Room configuration > Enter room number > Do not disturb (DND). Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 114 There is an emergency and you want to call a room for which do not disturb is active. You, as a back desk user, can make a call, but, are warned that do not disturb is active for the room before the call is made. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 115 The terminal displays the screen indicating that do not disturb is active for this room. Press the Call room softkey to proceed with the call. ➔ The room telephone rings. ➔ The terminal displays the normal calling screen. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 116: Product And Safety Information

    Data protection ......... . . 118 Mitel 6930 SIP...

  • Page 117: Safety Information

    Office 400 communication solution and to inform and instruct your custom- ers about all the user-related aspects of the installed system: • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 118: Data Protection

    The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...

  • Page 119: Index

    – calling a contact ....69 – Mitel Wireless LAN Adapter ..24 – deleting an entry ....69 Advanced search .
  • Page 120 Hide number ....42 – Mitel M695 ..... . 23 Conference call, making .
  • Page 121 – telephony, activating ....78 Mitel OpenCount ....77...
  • Page 122 Time, setting ..... . 85 Unlocking see: Phone lock ... . 55 Mitel 6930 SIP eud-1764/2.1 – R6.0 – 10.2018...
  • Page 123 © Copyright 2018 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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Mivoice office 400Mivoice 6930

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