Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
Mitel Applications ........
Page 4 4. 2. 2. 3 Mitel 430 rack-mounting set ....... . 83 4.
Page 5 IP system phones ........147 4. 8. 2 Mitel 6700 SIP / 6800 SIP series SIP phones ....148 4. 8. 3 Standard SIP phones and standard SIP terminals .
Page 6 5. 6. 6 Mitel 6700 SIP / 6800 SIP phones ......181 Operation and Maintenance ....182 6.
Page 7 Signal destinations ........231 Mitel 415/430 as of R4.1...
Page 8 Mitel DECT radio units ........252...
Page 9: Product And Safety Information
With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
Page 10 © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Mitel Schweiz AG. Conformity Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products •...
Page 11 PCBs. These materials are to be disposed of in accordance with the guidelines stip- ulated under current legislation. MiVoice Office 400 products are disassembled exclusively using detachable screwed connections. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 12: Safety Information
A UPS system has to be connected up-circuit to ensure an uninter- ruptible power supply. Up to a specific performance limit a Mitel 470 communication server can also be powered redundantly using an auxiliary power supply. For more in- formation please refer to your communication server's system manual.
Page 13: Data Protection
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of preference either the customer's own dedicated leased lines or VPN encrypted con- nection paths. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 14: About This Document
MiVoice Office 400 communication servers. The system functions and features, the DECT planning and the possibilities for networking several systems into a private net- work (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual; they are described in separate documents.
Page 15: Limited Warranty (Australia Only)
Exclusions Mitel does not warrant its products to be compatible with the equipment of any particu- lar telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.
Page 16 Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 17: After Warranty Service
Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compli- ance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or...
Page 18: System Overview
2. 2 Communication server The Mitel 415 and Mitel 430 communication servers are at the lower end of the MiVoice Office 400 family in terms of system capacity and expansion possibilities. However all MiVoice Office 400 communication servers are equipped with the same system software and offer the full scope of performance.
Page 19: Installation Versions
2. 2. 1 Installation versions Mitel 415 and Mitel 430 are suitable for both desktop installation, wall mounting and in- stallation in a 19" rack. Covers for connecting cables and special installation covers for rack installation are available separately.
Page 20: Positioning
System Overview 2. 2. 2 Positioning Applications range from very small offices and branches (Mitel 415) to small and me- dium-sized companies (Mitel 430). The diagram below shows the MiVoice Office 400 communication servers with their ex- pansion capacity for IP system phones.
Page 21 MiVoice Office 400 communication platforms can be used to network up to 100 other Mitel sys- tems or SIP-compatible third-party systems. All the main telephony features such as call number and name display, enquiry call, hold, brokering, call transfer and confer- ence circuits are supported.
Page 22: Mitel System Phones And Clients
System Overview 2. 4 Mitel system phones and clients Mitel system phones stand out by virtue of their high level of user convenience and their attractive design. The broad range of products ensures there is a suitable model for every use.
Page 23 MiVoice Office 400 integra- switch for connecting a PC SIP Phone tion. Mitel 6735 SIP , Mitel 6737 SIP and • XML browser compatible Mitel 6739 SIP: • Automatic update of the terminal soft- • Integrated 1 Gbit Ethernet switch...
Page 24 System Overview Tab. 4 SIP Multimedia Terminal Mitel BluStar 8000i Product Main features • Intelligent multimedia terminal with intuitive operation • Video conferencing solution, collaboration tool and application platform in one. • XML browser compatible • Bluetooth interface • Can be connected to a laptop •...
Page 25 • All the system features can be used • FMC client for mobile phones (runs on various operating systems) • Integrates the mobile phone into the Mitel communication system • User is always reachable under the same call number (One Number con-...
Page 26 Mitel SIP-DECT only). Note: The Mitel 610 DECT, Mitel 620 DECT, Mitel 630 DECT, Office 135/135pro and Office 160pro/Safeguard/ATEX cordless system phones are supported as before (not all system features can be used). Mitel 415/430 as of R4.1...
Page 27: Various Phones, Terminals And Equipment
The Aastra 1910 and Aastra 1930 analogue phones are still supported. 2. 5 Various phones, terminals and equipment Thanks to the use of international standards other clients, terminals and phones, Mitel and third-party, can be connected and operated on the communication server: • SIP-based phones...
Page 28: Solutions
Internal/external calls can be made via the integrated mo- bile/external phone; system functions can also be executed using function codes. With the Mitel Mobile Client for mobile phones application all the main telephony functions are available with menu prompting (see "Mitel Applications", page 29).
Page 29: Mitel Applications
• Secure instant messaging (IM) and data transmission • Audio, web and video conferences • Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and Mitel 400 CCS provides statistics / reporting functions and agent monitoring (CCS = call centre supervision).
Page 30 • The alarm can be set off via a nurse call or fire-alarm system (ESPA inter- face), via a key predefined on the Mitel DECT or system phone, an alert but- ton, web client, or by calling the alarm server (audio guide), or via e-mail (subject line analysis).
Page 31: Application Interfaces
Application interfaces The most important interface for own and third-party applications is the interface of the Mitel Open Interfaces Platform (OIP). This open interface allows the applications to be deeply integrated with telephony. Third-party applications can also be integrated on MiVoice Office 400 series systems via different interfaces without OIP.
Page 32 Sophisticated Softphones are available as OIP applications and are controlled as cli- ents via OIP. • Mitel OfficeSuite is a rich-client application, which significantly broadens the range of functions of the coupled fixed and cordless phones. • MiVoice 1560 PC Operator is an operator application which can be used as rich-cli- ent application together with a fixed or cordless phone or alone as Softphone.
Page 33 System Overview OIP as call center The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based agent groups as well as an analysis of the call centre data (online and offline) with chart-based evaluation.
Page 34: Message And Alarm Systems
The Mitel Alarm Server is a flexible solution which can be used in all sectors to process and record alarms. It can be used, for instance, in old people's nursing homes and as- sisted-living homes, as well as in other different facilities such as hotels, industrial plants, shopping centres, schools or administrations.
Page 35: Cti - Computer Telephony Integration
MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet in- terface. For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required. For first-party CTI applications which use the CSTA protocol (for instance Mitel Dialer), the ECSTA driver (Mitel CSTA-to-TAPI Link) is required.
Page 36: Isdn Interface
In addition phones on ISDN and analogue interfaces can also be monitored. PC and phone allocation is handled by the telephony server. The third-party CTI connection is effected via Ethernet using the Mitel Open Interfaces Platform (OIP). To this end the OIP is installed on the telephony server. Third-party connections via Ethernet with CSTA are also possible.
Page 37: Call Logging
Configuration is via WebAdmin. The MiVoice 5380 / 5380 IP reception phone or the web-based Mitel 400 Hospitality Manager application is available to operate the functions. A connection to a Property Management System (PMS) via the communica- tion server's Ethernet interface is also possible.
Page 38: Connection Options
Applications server Audio source (input) Open Interfaces Platform (OIP) Ethernet Telephony Web Interface (TWP) Messaging and Alarm Systems Hotel Management Systems Fig. 5 Overview of interfaces with possible terminal equipment Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 39: Expansion Stages And System Capacity
3. 1 Summary The expansion possibilities of the basic systems Mitel 415 and Mitel 430 at a glance. The equipment is powered by an external power supply. The same power supply unit is used for Mitel 415 and Mitel 430.
Page 40: Basic System
3. 2 Basic system Mitel 415and Mitel 430 are based on the same basic system, they differ in terms of the components fitted to the mainboard, the expansion possibilities and the system capac- ities. The basic systems consists of the following components: •...
Page 41 Slot for stackable system modules, type 1 (DSP(X) modules) Slot for stackable system modules, type 2 (not used for the moment) Fig. 7 Mainboard interfaces, display and control elements and front panel Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 42: Power Supply
FSK transmitter for CLIP display on analogue terminals Total audio channels for basic voice mail (G.711) or auto attendant 1) The functions can all be of the same type or used as a mix. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 43 DSP. – The system has to be restarted for the configuration changes of the DSP to take effect. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 44: Expansion With Cards And Modules
Number of DSP chips Max. number of Max. number of Type per module Mitel 415 modules Mitel 430 modules SM-DSPX1 SM-DSPX2 SM-DSP1 SM-DSP2 1) Although no longer available, the module is still supported. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 45 For reliable real-time fax transmissions via an IP network using the T.38 fax protocol (ITU-T). FoIP channels can be used without a licence. • Audio services The audio channels are used to play back and record audio data. Additionally, each Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 46 The figure below gives an overview of the cases where VoIP channels are needed and how many of them Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 47 In normal operation all IP endpoints are registered with the • Conversation recording master, even if they are located on the satellite. • Announcement with audio file • Queue with announcement • Conference bridge Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 48 No audio channels can be reserved for conference bridges. Audio channels from the Non-reserved/shared pool are always used for the conference bridge. Announcement service and music on hold use their own resources. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 49 Configuration of DSP chips The functions which can be allocated to each DSP chip are determined in the Media resources =ym) view. The DSP modules provide additional functions as indicated in Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 50 G.711 G.711/G.729 Only for VoIP mode G.711 G.711/G.729 1 channel for Mitel 415 2 channels for Mitel 430 Only if Voice mail mode Expanded (G.729 only) Only if Voice mail mode Expanded (G.729 only) 1) Licence(s) required (see also "Licences", page 62).
Page 51: Interface Cards
The interfaces are routed to the front panel using the Wiring Adapters (see "Wiring Adapter", page 55). The length varies depending on the type of interface card. For precise dimensions see the Chapter "Technical data", page 246. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 52: Trunk Cards
TIC-2AB 2 × FXO EAAB2 1) Cards with hardware version "-2" only. The ESST-1 card is not operational in Mitel 415/430. 2) Although no longer available, the card is still supported. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 53: Terminal Cards
T. 1) Although no longer available, the card is still supported. 2) Cards with hardware version "-2" only. The ESST-1 card is not operational in Mitel 415/430. Note On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24).
Page 54: Options Card
Note If the options card is used to connect a door intercom, it must be fitted to slot IC2 (Mitel 415) or slot IC4 (Mitel 430). This means that only one options card can be used for this purpose on each communication server.
Page 55: Wiring Adapter
1) On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24). The assignment to the RJ45 sockets depending on the Wiring Adapters is shown in Tab. 36. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 56: System Capacity
CAS transmitter/receiver for PRI network interfaces per node Configurable conference bridge Active conferences see Tab. 15 Trunk group Trunk groups in route Network interfaces per trunk group Routes Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 57 Members per user group "large" Abbreviated dialling numbers + PISN users 1500 1500 1500 Line keys per key telephone (except Mitel 6700 SIP / 6800 SIP) Line keys per key telephone on Mitel 6700 SIP / 6800 SIP 2...12 2...12 2...12...
Page 58 2) Up to 100 users are possible with virtual terminals and integrated mobile/external phones. 3) Only 1 operator console, 1 MiVoice 2380 IP, 1 BluStar 8000i , 1 Mitel BluStar for PC, 1 Mitel SIP-DECT and 2 DECT- cordless phones are possible for each user.
Page 59: Terminals
SB-4+ radio unit Cordless system SB-8 / SB-8ANT radio units DECT Cordless phones Mitel 610/612 DECT Mitel 620/622 DECT Mitel 630/632 DECT Mitel 650 DECT Office 135 Office 160 GAP terminals Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 60 Terminals on DSI-S interfaces (total) BRI-S Terminals as per ETSI standard • ISDN terminals • ISDN PC cards • ISDN LAN routers • ISDN Terminal Adapters Terminals on FXS interfaces (total) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 61: Terminal And Network Interfaces
1) In maximum expansion network access is possible only via IP 2) 30 B channels per PRI network interface, of which 10 B channels each can be used without licence. 3) Licences required Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 62: Software Assurance
The Mitel CPQ application automatically plans the nec- essary licences, which are then enabled on the communication server using a licence code.
Page 63: Description Of Available Licences
Note: The purchase of a new communication server also includes a software assurance for a spe- cific period. Log on with your partner login to Mitel Connect https://connect.mitel.com obtain a new licence code using the EID number and the voucher. The licence code issued...
Page 64 • Mitel SIP Terminals To operate Mitel SIP terminals of the Mitel 6700 SIP / 6800 SIP series, for Mitel BluStar 8000i Desktop Media Phone, for cordless terminals logged on via Mitel SIP- DECT or Mitel SIP WLAN base stations, one licence is required per terminal or user.
Page 65 In the event of failure of the primary communication server or an interruption in the IP connection to the primary communication server, SIP phones in the Mitel 6700 SIP / 6800 SIP series can automatically register on a backup communi- cation server. On the backup communication server one licence is required per phone.
Page 66 One licence is required per system /AIN. Features • Secure VoIP This licence allows encrypted VoIP connections with the aid of SRTP (Secure Real- Time Transport Protocol) and TLS (Transport Layer Security). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 67 • VoIP Channels for Standard Media Switch Note: This licence is required for Mitel 415/430 and Mitel 470 only. For Virtual Appliance, the VoIP channels of the integrated Mitel Media Server are made available and do not require any licences.
Page 68 • G.729 Codec This licence allows the use of a G.729 codec for the voice channel of Mitel SIP phones, IP system phones and SIP network interfaces (also for SIP networking). The licences are always used wherever they are required. Mitel SIP-DECT and standard SIP terminals do not require this licence.
Page 69 Note: This licence is not available for Mitel 415. Applications • Mitel Dialer This licence allows you to use the Mitel Dialer CTI application. The number of li- cences determines the simultaneously active, user-assigned Mitel Dialer applica- tions. • Hospitality Manager This licence allows you to use the Mitel 400 Hospitality Manager.
Page 70 Mitel DECT cordless phones, which can be viewed with the appropriate applica- tions. Note: If you use the Mitel Open Interfaces Platform, OIP takes the licences from the communica- tion server. So always acquire these licences for the communication server so you can use ATAS even without OIP.
Page 71: Restricted Operating Mode
• Call centre functions are out of service (no routing to ACD). • Voice mail functions are out of service (no call routing to voice mail). • The announcement service is out of service. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 72: Temporary Offline Licences
• 1 licence User the system on the Master; • 8 phone licences (any capacity otherwise per one) node. • Video licence for all licensed phones. • MiCollab role Entry Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 73 Mitel 8000i Video Use of the video function- Additional licence In the AIN, only ✓ ✓ Options ality of an Mitel SIP termi- Mitel SIP Ter- on the Master; minals. 1, 20 or otherwise per 50 additional node. Mitel SIP termi-...
Page 74 Auto Atten- node. voice messages are dant or call received, forwarding of recording) voice messages, call recording. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 75 SIP Access Chan- Simultaneously usable Per licence 1 In the AIN, only ✓ ✓ nels channels to an SIP pro- additional SIP on the Master; vider access channel otherwise per node. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 76 ✓ ✓ Mitel OpenCount Additional licence: Offers Locked Enabled In the AIN, only Healthcare Branch extra functions for care on the Master; Package homes and retirement otherwise per homes. node. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 77 Master; otherwise per node. BSS-Lync Inter- Right to use the BluStar unavail- enabled In the AIN, only – – face Lync interface able on the Master; otherwise per node. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 78: Power Supply Capacity
3) If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a li- cence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.
Page 79: Supply Power Available For Terminals
DSI-AD2 interface 1500 Radio unit without power supply unitSB-8 2 DSI-AD2 interfaces 1350 Radio unit with power supply unit SB-4+/SB-8 1 or 2 DSI-AD2 interfaces < 100 Office 10 DSI-AD2 interface Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 80: Power Supply Per Terminal Interface
5) The value applies to phones with hardware version "-2". The value for phones with hardware version "-1" is 60 mW lower. 6) The value depends greatly on the terminal type. With the planning application Mitel CPQ the power supply available for terminals is checked automatically. Overload shutdown If the rated power is exceeded the power supply is disconnected.
Page 81: Installation
Installation Installation This Chapter tells you how Mitel 415/430 can be installed and the conditions to be observed. It also includes the mounting into a 19” rack, the correct way to connect the earthing, and the power supply. Other topics described in this Chapter comprise fitting with system modules, interface cards and the relevant Wiring Adapters.
Page 82: Fitting The Communication Server
Installation 4. 2 Fitting the communication server The Mitel 415/430 communication server is suitable for both wall and desktop installa- tion as well as for mounting in a 19” rack. Different mounting sets are available in each case. 4. 2. 1...
Page 83: Mitel 430 Rack-Mounting Set
19” rack must remain empty. The installation of a fan is also mandatory for the Mitel 430. Environment • Ambient temperature 5 °C...45 °C • Relative humidity 30…80%, non-condensing Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 84: Safety Regulations
The two diagrams below illustrate the two wall-mounting possibilities. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 85 All dimensions in mm Fig. 12 Minimum distances for wall mounting (front panel facing to the right) All dimensions in mm Fig. 13 Minimum distances for wall mounting (front panel facing downwards) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 86: Drilling Plan
(position C). All dimensions in mm Fig. 14 Drilling plan for Mitel 415/430 wall mounting Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 87: Drilling Template
Note: The holes on the cardboard box are not labelled. Fig. 15 Drilling template 4. 2. 5. 4 Wall-mounting procedure Materials required: • Screw set for wall/desktop installation • 6 mm drill • Screwdriver Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 88: Desktop Installation
To ensure adequate heat dissipation make sure that no objects are placed on top of the commu- nication server (see also "Location requirements", page 83). Minimum distances must also be observed as shown in Fig. 12. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 89: Rack-Mounting
4. 2. 7 Rack-mounting The rack-mounting set Mitel 415 or Mitel 430 allows the communication server to be in- stalled horizontally into a 19” rack. Be sure to observe the following: • The communication server takes up the space of 1.5 height units inside the 19”...
Page 90: Rack-Mounting Procedure
Installation 4. 2. 7. 1 Rack-mounting procedure Materials required: • Mitel 415 and Mitel 430 rack-mounting kit • Screw set for wall/desktop installation • Screwdriver To rack-mount an Mitel 415/430 proceed as follows: 1. Pull off the screw covers on the left and right of the front panel.
Page 91: Installing The Fan
Installing the fan Materials required: • Fan from the Mitel 430 rack-mounting kit • 2 screws from the Mitel 430 rack-mounting set • Screwdriver To install the fan proceed as follows: 1. Shut down the communication server (see "Shutdown Mode", page 206) and dis- connect it from the power supply.
Page 92: Installing The Cable Cover
4. 2. 7. 3 Installing the cable cover Materials required: • Cable cover set for Mitel 415/430 • Screwdriver To install the cable cover proceed as follows: 1. Pull off the screw covers on the left and right of the front panel.
Page 93: Connecting The Earthing Wire
The earthing wire is secured by a screw, spring washer and serrated lock washer, which are included in the screw set Mitel 415/430. The serrated lock washer must rest against the metal housing of the communication server.
Page 94 (main) distribution frame. The cables should be kept as short as possible and laid out in parallel. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 95: Connecting The Cable Screening
16 A maximum in countries with 230 V mains power (for instance in Europe), and with 20 A maximum in countries with 115 V mains power (e.g. in North America). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 96: Uninterruptible Power Supply (Ups)
60% of the maximum power requirements is needed. Note The uninterrupted operation of the communication server is ensured if the UPS takes over the power supply within 20ms of the mains outage. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 97: Equipping The Basic System
4. 5 Equipping the Basic System For an individual expansion the Mitel 415/430 basic system can be equipped with inter- face cards, the appropriate wiring adapters and system modules. An overview can be found in the Chapter "Expansion Stages and System Capacity", page 39.
Page 98: Wiring Adapter
Fitting an interface card Notes – The ODAB options card must be fitted to slot IC2 (Mitel 415) or slot IC4 (Mitel 430) if it is to be used for connecting a door intercom (see "Equipment on the ODAB options card", page 138).
Page 99: Please Note
2) On the ESST terminal card the jumper must always be fitted in position T (see Fig. 24). 3) The wiring adapter is only part of the equipment supplied with order variant Mitel 415/430. 4) For test purposes the PRI interface is also routed in parallel to port X.2.
Page 100: Dsp Module
The component mounting rules mentioned in the previous chapters are listed here in an overview: • In principle the interface cards can be used in all the card slots. Exceptions: Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 101: Connecting The Communication Server
– If the ODAB options card is used to control switch group positions and external devices, it must be fitted to slot IC1 (Mitel 415) or slot IC1, 2 or 3 (Mitel 430). • DSP modules are stackable and must always be fitted to slot SM1. Slot SM2 on the Mitel 430 communication server is provided for future expansions.
Page 102: Direct Connection
• 2 network interfaces BRI-T or 2 terminal interfaces BRI-S or a combination thereof. • 10 terminal interfaces (DSI, FXS) or a combination thereof. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 103 – brown – turquoise – violet – white – grey – turquoise – violet – – blue – turquoise – violet – – orange – turquoise – violet – Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 104: Connection To A Universal Building Cable Installation (Ubc)
2nd floor Phone User 1st floor Communi- cation Phone server User Ground floor Phone (Main) distri- bution frame Fig. 28 Connecting to a UBC via a (main) distribution board (example) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 105: Cabling Interfaces
A port address is always of the type x.y. x is the number of the card slot, and y, the port number. The slot numbering begins with 0 (=mainboard) and ends with 2 (for Mitel 415) or 4 (for Mitel 430).
Page 106: Network Interfaces
Basic rate interface BRI-T With the appropriate interface cards and Wiring Adapters, BRI network interfaces can be made available at RJ45 sockets 1.x...4.x (for Mitel 415 1.x and 2.x only). The possi- ble RJ45 sockets are highlighted in colour in the figure below.
Page 107 Tab. 40 Wiring of the BRI basic rate interface network-side Cable cores Communication server Straight patch cable BRI-T sig- BRI-T sig- Socket Socket – – – – – – – – Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 108 PINX 2 signal, basic rate inter- Cable cores Network Cable cores basic rate inter- face BRI-T face BRI-T See also Chapter "Connections with basic accesses" in the PISN/QSIG Networking System Manual. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 109: Primary Rate Interface Pri
With the appropriate interface cards and Wiring Adapters, PRI network interfaces can be made available at RJ45 sockets 1.1, 2.1, 3.1 and 4.1 (Mitel 415 only 1.1, 2.1). For test purposes the PRI interface is also routed in parallel to ports x.2. The possible RJ45 sockets are highlighted in colour in the figure below.
Page 110 Primary rate access in the private leased-line network 4-wire Copper line PINX 1 PINX 2 max. 200 m 4-wire Copper line PINX 1 PINX 2 max. 200 m Fig. 37 Primary rate access, networked with copper line Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 111 — — — — — — — — Transmission facilities PINX 1 PINX 2 max. max. 200 m 200 m Fig. 38 Primary rate interface, networked with transmission equipment Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 112 — — — — — — Leased-line or dial-up PINX 1 PINX 2 connection Mains power Mains power Fig. 39 Primary rate access PRI, networked with leased-line or dial-up connection Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 113: Fxo Network Interfaces
With the appropriate interface cards and Wiring Adapters, FXO network interfaces can be made available at RJ45 sockets 1.x...4.x (for Mitel 415 only 1.x and 2.x) The possi- ble RJ45 sockets are highlighted in colour in the figure below. The maximum number of interfaces per communication server has to be taken into account (see Tab.
Page 114: Terminal Interfaces
The number of available terminal interfaces on the mainboard can be increased by fit- ting interface cards. The RJ45 connector assignment is the same for interfaces of the mainboard and termi- nal cards. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 115: Dsi Terminal Interfaces
4. 7. 3. 1 DSI terminal interfaces The DSI terminal interfaces of the mainboard (for Mitel 415 only 0.5 and 0.6) are per- manently routed to the front panel and labelled accordingly. With the appropriate inter- face cards and Wiring Adapters, additional DSI terminal interfaces can also be made available at the RJ45 sockets 1.x...4.x (with Mitel 415 only 1.x and 2.x).
Page 116 1220 MiVoice 5380 DSI-AD2 interface 1340 MiVoice 5370, MiVoice 5380 with power supply unit DSI-AD2 interface Expansion key module MiVoice M530 MiVoice 5370 Expansion key module MiVoice M530 MiVoice 5380 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 117 Due to the different hardware versions of the radio units, basic systems and interface cards, the power available on the DSI-AD2 bus is not the same in every case: Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 118 2000 1900 1800 1700 1600 1500 1400 d=0.4mm 1300 1200 R [Ohm] d=0.5mm 1100 d=0.6mm 1000 Line length L [m] Fig. 43 Power available A on the DSI-AD2 bus Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 119 – An MiVoice 5380 with 3 MiVoice M530 expansion key modules always requires a power supply unit. With 2 expansion key modules the use of power supply unit depends on the line length and the line cross-section. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 120 • Maximum line length for a wire diameter of 0,4 mm: 520 m • Maximum line length for a wire diameter of 0,5 mm: 820 m • Maximum line length for a wire diameter of 0,6 mm: 1170 m Example 3: Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 121 (CH: Applies also to cable type G51) Installation rules • If an Mitel DECT radio unit is used, do not connect any other system phone to the same DSI bus. • Do not use any terminating resistors at the bus extremity.
Page 122: Bri-S Terminal Interfaces
BRI-S terminal interfaces With the appropriate interface cards and Wiring Adapters, BRI-S terminal interfaces can be made available at RJ45 sockets 1.x...4.x (for Mitel 415 only 1.x and 2.x). The possible RJ45 sockets are highlighted in colour in the figure below.
Page 123 150 m Fig. 47 S bus, short, V-shaped 4. Connection point Communica- 2 x 100 Ω tion server max. 20 m max. 500 m Fig. 48 S bus, long Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 124 The number of terminals is the sum of the power requirements of the individual termi- nals and the power available on the S bus. Connection sockets RJ45, 8-pin Front view of RJ45 Fit resistors at bus extremity only Fig. 50 RJ45 connection, single socket Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 125 < 125 Ω (100 kHz), < 115 Ω (1 MHz) Wave attenuation < 6 dB/km (100 kHz), < 26 dB/km (1 MHz) Near/crosstalk attenuation > 54 dB/100 m (1 kHz to 1 MHz) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 126: Fxs Terminal Interfaces
With the appropriate interface cards and Wiring Adapt- ers, additional FXS terminal interfaces can also be made available at the RJ45 sockets 1.x...4.x (with Mitel 415 only 1.x and 2.x). The possible RJ45 sockets are highlighted in colour in the figure below.
Page 127 Phone / Fax. Warning Terminals connected to FXS interfaces can be damaged if the configuration of the FXS inter- face mode is unsuitable. Note Circuit type as per EN/IEC 60950: TNV-2 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 128 Line length 0.6 mm diameter max. 10 km Screening not required 1) Transmission with the T.38 protocol is recommended for Fax over IP. The corresponding media re- sources need to be allocated. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 129 24 VDC and must not draw more than 300 mW in power. There are no special requirements for the cables. Warning Control outputs must have a floating connection. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 130 • Passive state (Off): > 4 kΩ There are no special requirements for the cables. Warning Control inputs must have a floating connection. 25mA 24 VDC FXS interface Fig. 56 Connection for FXS mode: Control input Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 131 48 VAC 48 VAC FXS interface Fig. 57 Connection for FXS mode: General bell See also "General bell on FXS interface" in the "System Functions and Features" System Manual. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 132: Emergency Fan-Out-Panel (Efop)
When relays are in a de-energised idle state, the emer- gency phones are connected directly with the analogue exchange lines (PSTN). For each port the relay switching status is indicated by an LED. 1) Available as of R2.1 SP1 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 133 • All the ports are switched off due to overloading. • One or more FXS cards are defective. • All the FXS lines to the communication server are interrupted. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 134 1 PSTN 3 FXS 1-4 1 PSTN 3 FXS 1-4 FXO 1-4 FXO 1-4 2 PSTN 4 2 PSTN 4 PSTN 1...4 1...4 Fig. 60 Connection of EFOP fan-out-panel (example) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 135 EFOP fan-out-panel Socket Signal Signal Socket – – – – – – – – – – – – – – – – – – – – – – – – Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 136 The EFOP fan-out-panel has 4 equivalent connections for the protective earthing (see Fig. 61). Warning Because analogue trunk lines are to be routed via the fan-out panel EFOP, for safety reasons the fan-out panel must be connected to the protective earth. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 137 Use the same mains socket to connect the power supply of the communication server and the power supply of the EFOP fan-out-panel to the mains power. This prevents an unwanted switchover in the event of a mains failure on the EFOP fan-out-panel only. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 138: Equipment On The Odab Options Card
2.1...2.3 (Mitel 415) and 4.1...4.3 (Mitel 430). • If the option card is used for other purposes, it must be fitted to slot IC1 (Mitel 415) and IC1...3 (Mitel 430). The RJ45 socket x.1 then provides two control outputs and the RJ45 socket x.2 two control inputs.
Page 139 Jumper configuration for connecting a door intercom Note If the options card is fitted on slot IC2 (Mitel 415 or slot IC4 (Mitel 430), the jumpers of Ports 1, 2 and 3 must be fitted as shown in Fig. 63.
Page 140 • The door release is actuated via the TO contact output. Warning – The bell key switch does not require an external power supply, but must have a floating con- nection. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 141: Control Outputs And Control Inputs
Jumper configuration for control outputs and control inputs Note If the options card is fitted in slot IC1 (Mitel 415) or slot IC1, 2 or 3 (Mitel 430), the jumpers must be fitted as shown in Fig. 65. Mitel 415/430 as of R4.1...
Page 142 Installation Tab. 68 Connection in slot IC1 (Mitel 415) or slot IC1, 2 or 3 (Mitel 430) Communication Communication RJ45 RJ45 server server Socket X1 Signal Socket X3 Signal – – – – O1-1 – O2-1 – O2-2 – O1-2 –...
Page 143: Audio Interface
Any playback equipment (tape recorder, CD player, etc.) with a line output can be used as the audio source. The customer is responsible for all copyright matters relating to any music playback. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 144: Ethernet Interfaces
4. 7. 7 Ethernet interfaces The Mitel 415/430 communication servers have a 10/100BaseT 2-port LAN switch. The Ethernet interfaces are permanently routed to the front panel and labelled accord- ingly. The RJ45 sockets are highlighted in colour in the figure below.
Page 145 If the communication server cannot find a DHCP server within 90 seconds, it deacti- vates the DHCP mode and is then accessible via the standard IP address (see Tab. 74) with a direct connection. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 146 Wire diameter, core 0.4...0.6 mm Screening Category Cat. 5 minimum See also: For more information about the Ethernet interface on the application card, see the CPU2-S application card installation manual. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 147: Installing, Powering, Connecting And Registering Terminals
If your network supports Power-over-Ethernet, the IP system phone is powered directly via the LAN connection and there is no need to connect the power supply available as an option. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 148: Mitel 6700 Sip / 6800 Sip Series Sip Phones
Mitel SIP phones are platform-independent phones with a wide range of features. They can also be perfectly integrated into one of the Mitel Platforms and used as a system phone. Mitel SIP Phones on MiVoice Office 400 first support MiVoice Office 400 fea- tures and have a separate user's guide.
Page 149: Standard Sip Phones And Standard Sip Terminals
4. 8. 5 OIP and other applications Mitel Open Interfaces Platform (OIP) release 8.6 and later is also available as OIP Vir- tual Appliance and can be installed on the same server as the Virtual Appliance com- munication server. The operating requirements and installation instructions for the OIP applications MiVoice 1560 PC Operator and Mitel OfficeSuite are described in the "Mitel Open Interfaces Platform"...
Page 150 – Office 10: : Press the Foxkey twice. – All other system phones: Long keypress (long click) on a function key. Set new phone type appears next. Confirm with Foxkey Yes. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 151: Mivoice 5361 / 5370 / 5380
The MiVoice 5380 can also be equipped with a Bluetooth module as an option. To in- stall (see Fig. 68), proceed as follows: Fig. 68 Assembly of the Bluetooth module Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 152: Connecting The Phone
2. Plug the connector into the socket-outlet. 3. If the system is configured, test the operation of the system phone. 4. Label the phone as indicated in the operating instructions. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 153: Office 25, Office 35, And Office 45/45Pro
Connecting the expansion key module or the alphanumerical keyboard The connection of the expansion key modules and the alphanumerical keyboard to Office 35 and Office 45 is described in the relevant operating instructions. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 154 Installation Fig. 69 Wall mounting of Office 25 and Office 35 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 155: Office 10
4. Label terminal. Fig. 70 Set the DSI bus address Note: Make sure the TSD (address switch) is pushed in as far as the stop or the switchover will not function correctly. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 156: Dect Radio Units And Cordless Phones
Ambient conditions • When installing: Ensure convection (space for ventilation). • Avoid excessive dust. • Avoid exposure to chemicals. • Avoid direct sunlight. • See also technical data in Tab. 126. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 157: Installing The Radio Units
Office 135 charging bay. ø screw : 4 mm Mounting bracket All dimensions in mm Fig. 71 Dimensional drawing for wall-mounting the mounting bracket Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 158 Installation distances Connecting the radio unit 115/230 VAC (optional) DSI interface Socket 1 Socket 2 Sockets, external antennas ( SB-8ANT only) Fig. 73 Underside of the radio units with connection points Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 159: Analogue Phones Mitel 6710 Analogue, Mitel 6730 Analogue
Fault not flashing and not lit LED switched off or radio unit defective or not in operation For further display variants, see "Operating state of the Mitel DECT radio units", page 237 4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue The phones can be used as desktop model or as wall model.
Page 160 No symbol (Any switch setting) The red MWI LED under the notification key can only be controlled with the Mitel 470 communication server and the notification type Polarity reversal. Set the switch on the underside of the phone to the symbol "−". This applies to a straight connecting cable (provided with the phone).
Page 161 Configuring keys Configure the keys on analogue phones Mitel 6700 Analogue in the WebAdmin termi- nal configuration. The phone must be connected during configuration so the key con- figuration can be stored on the phone immediately.
Page 162: Configuration
Office 400 series communication servers. It offers a simple, user-friendly interface and an online help, and with its different authorization levels it is aimed at different user groups: Fig. 74 WebAdmin Configuration Tool Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 163 The Hospitality Administrator features all the views required to set up the Mitel 400 Hospitality Manager and the reception menu of the MiVoice 5380 / 5380 IP and specify its default settings. A link can also be used to start the Mitel 400 Hospitality Manager (see "Mitel 400 Hospitality Manager", page 164).
Page 164: Integrated And Auxiliary Applications
Integrated and auxiliary applications Mitel 400 Hospitality Manager The Mitel 400 Hospitality Manager is a web-based application for receptionists in the hospitality sector. It provides a clear, at-a-glance list view or floor-by-floor view of the rooms and features functions such as check-in, check-out, notification, wake-up call, retrieval of call charges, maintenance list, etc.
Page 165 • Windows user name + PIN • Windows user name + password The standard PIN "0000" is accepted, but must be changed during first login. You can choose any 2 to 10-digit number combination. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 166 You can modify its IP address or directly start the WebAdmin administration tool. Moreover, with System Search you can load language files for the audio guide, Mitel phones as well as for the user interface and online help of WebAdmin, Hospitality Man- ager and Self Service Portal via MiVoice Office 400 FTP server onto your PC and up- load them afterwards to the communication server with WebAdmin.
Page 167 If the integrated voice mail system is operated in expanded mode (Mitel 415/430 only), all the audio data must be available in compressed G.729 format. To be able to continue using existing, uncompressed greetings in G.711 format, you need to compress them first.
Page 168: Access Types
SRM agent. See also: You can find instructions on how to set up Secure IP Remote Management in the WebAdmin help on the IP remote management (SRM) view ( =mw). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 169: User Access Control
For password selection and input, see "Password syntax", page 171. Other predefined user accounts The predefined user account MMCC is meant for operating a Mitel Mobile Client Con- troller. The two predefined user accounts blustar bucs are meant for BluStar terminals and for a BluStar server.
Page 170: Authorization Profiles
Authorization profiles can only be viewed or created by Administrators Expert mode. 5. 3. 2 Passwords To ensure that the communication server can only be configured by authorized person- nel, access to the configuration is password-protected. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 171: Password Syntax
The next time he logs in, the corresponding user is prompted to change the pass- word and enter the new one he has been assigned. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 172: Password-Free Access
In case of remote maintenance an entry will not be generated if remote maintenance is barred or if CLIP required is activated in the configuration and no CLIP is received. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 173: Remote Access
Function code for remote maintenance access Tab. 84 Function code for remote maintenance access Enable/bar a one-off remote maintenance access *754 / #754 Enable/bar a one-offpermanent maintenance access *753 / #753 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 174: Function Keys For Remote Maintenance Access
The relevant LED lights up if remote maintenance access is enabled once or perma- nently. The relevant LED goes off as soon as remote maintenance access is denied again, ei- ther automatically or manually, using the function code or WebAdmin. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 175: Configuring
The configuration steps are based on the information determined during the planning and, where applicable, the installation. Whenever possible, use the planning and ordering software Mitel CPQ, to set up your communication system. Mitel CPQ can be operated online after logging in at Mitel Connect https://connect.mitel.com...
Page 176: Configuration Notes
All licences are contained in a licence code, which you can obtain from your authorised dealer. Each licence code can only be used for one communication server. To licence Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 177: File Management
In this view language files can be manually or automatically loaded for Mitel 6700 SIP / 6800 SIP SIP phones via FTP server. Moreover, you can manually or automatically load the languages for the WebAdmin, Hospitality Man- ager and Self Service Portal user interface and online help, as well as an external numbering plan for the SIP connection via the FTP server.
Page 178: System Reset
Note that the licence code is dependent on the sales channel and that you can no longer use the existing licence code. Note: This function is only accessible for Administrators in Expert mode. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 179: Data Backup
File browser =2s) or with an FTP connection. A backup remains stored until the set storage time has expired; the .zip file is then de- leted from the file system. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 180: Distribution Service
Importing and exporting configuration data You have the possibility to edit various configuration data outside WebAdmin, or to im- port configuration data from other MiVoice Office 400 series communication systems. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 181: Mitel 6700 Sip / 6800 Sip Phones
5. 6. 6 Mitel 6700 SIP / 6800 SIP phones Prior to the registration, reset any phones that were already in operation back to the factory setting. For security reasons, delete the phone's MAC address in WebAdmin.
Page 182: Operation And Maintenance
(system ID, system type, sales channel, licence code, generation, DECT identifica- tion numbers, IP address of the configuration server). The contents of the memory are retained even when there is no power supply. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 183: System Software
You can see the file system memory load and then load audio data, languages for the user interface and online help, language files for Mitel 6700 SIP / 6800 SIP-series SIP phones as well as an external numbering plan for SIP connection. Moreover, with the Mitel 415/430 as of R4.1...
Page 184: Boot Software
Access to the configuration data via WebAdmin is regulated by a User Access Control with user accounts, authorization profiles and authorization levels. More information can be found in the Chapter "User access control", page 169. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 185: Update Software
1. Access the configuration menu Settings. 2. Long-click on the * key Information can be retrieved on /Mitel 6700 SIP / 6800 SIP SIP phones as well as on /Mitel 600 DECT DECT phones via the menu. Depending on the phone, additional information is displayed.
Page 186: Firmware For Corded System Phones
All other system phones have a Flash memory. SIP system phones The firmware for Mitel 6700 SIP / 6800 SIP series SIP phones as well as for Mitel BluStar 8000i, Mitel BluStar clients and Mitel Dialer is preferably located on a firmware Mitel 415/430 as of R4.1...
Page 187: Firmware System Mivoice Office 400 Dect
Cordless DECT phones of the Mitel 600 DECT family The firmware for the Mitel 600 DECT cordless phones, is updated via radio (Air-Down- load). The update can be enabled or disabled individually for each cordless phone us-...
Page 188: Firmware System Mitel Sip-Dect
Operation and Maintenance There is only one firmware for the cordless Mitel 600 DECT series phones. It is in- cluded in the communication server's software package and stored in the file system of the communication server. DECT cordless phones Office 135 and Office 160 The firmware for the Office 135 and Office 160 cordless phones, is updated via radio (Air-Download).
Page 189: Hardware Update
EIM (Equipment Identification Module) card. The licence infor- mation includes: • The EID (Equipment Identification) serial number of the EIM card • The sales channel identification CID (Channel Identification) • Licence code LIC • System type Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 190: Licences
The EIM card is defective In the unlikely event of a defective EIM card, contact your authorized dealer to discuss the procedure. For the procedure for switching an EIM card see page 194. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 191: Interface Cards
A card is replaced by a similar card with fewer ports. Procedure: Change the card and put the system into operation again. Similar procedure as de- scribed in "Replacing a defective interface card", page 191. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 192: New Card With More Ports
Procedure: 1. Change the slot and put the system into operation again. Similar procedure as de- scribed in "Replacing a defective interface card", page 191. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 193: System Modules
4. Press the new module downward evenly on both connectors to the stop. 5. Secure the module with the fastening screw. 6. Fit the housing cover. 7. Reconnect the system to the power supply. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 194: System Cards
6. Reconnect the communication server to the power supply. Fig. 80 EIM card Notes: – The EIM card must be fitted before the system is put into operation. The communication server will not start without the EIM card. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 195: Mainboard
Phones with the same level of added features Replacing a defective phone Once the defective DSI system phone has been replaced by an identical phone the ter- minal configuration data is automatically transferred. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 196: Dect Terminals
(see the cordless phone’s User’s Guide). The user number and data in the system are retained. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 197 Notes: – The microSD card can only be used as from Device hardware 2 (concerns Mitel 620 DECT, Mitel 630 DECT). – Use the card only after reading this detailed description of the card functions. Failing to observe these recommendations may cancel the registration of operational devices.
Page 198 (see Fig. 81 rightwards). Note: The protective cover should not be used for Mitel 620 DECT, Mitel 630 DECT with a white card holder or in Mitel 622 DECT, Mitel 632 DECT and Mitel 650 DECT. 7. Insert the battery and cover the battery compartment.
Page 199 -> The target cordless phone restarts. 8. Switch off the target cordless phone and remove the card. -> After the target cordless phone is switched on again the copied user data is used. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 200: Display And Control Panel
6. 4 Display and control panel The display and control panel of the Mitel 415 and Mitel 430 communication servers on the front panel consists of an LED display panel and a pilot key. It is used to indicate operating states and carry out functions.
Page 201: Pilot Key (Ctrl Key)
– – 6. 4. 2 Pilot key (CTRL key) Pressing the pilot key carries out certain functions or switches the system to a particu- lar mode. Fig. 83 Pilot key Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 202: Operating Modes And Display Priorities
6. 4. 3 Operating modes and display priorities The system software of the Mitel 415/430 recognizes various operating modes, which are displayed with the LEDs F0, F1, F2, F3, F4 and SYS. In the following these dis- plays are referred to as combination patterns or patterns and are numbered for easy reference.
Page 203: Startup Mode
[13] At least one external port seized – – – – – Mutual combinations of patterns [12] and [13] are possible as are combinations with patterns [14], [15] and [16]. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 204: Feature Mode
[17] Application Command Mode active – – – – The Application Command Mode is exited automatically if no input is made within 20 seconds; the system returns to Normal Mode. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 205: Boot Command Mode
The Warning Mode is indicated by the red-green flashing SYS- LED and is exited only once the problem is remedied. The different warnings are binary coded and are indicated by the LEDs (F0...F4). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 206: Boot Mode
Never disconnect the communication server from the power supply to trigger a restart. This can result in data losses and prevent a restart. Combination pattern [22] is displayed in shutdown mode. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 207: Error Mode
Version transfer not possible: ferent EIM card and / or The country and/or sales sales channel. channel in the EIM card does not match the configuration data in the Flash Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 208 Boot software may have to be loaded. Software: Load new software onto – – – – – – – – – – – – General error mainboard. If unsuccess- ful, contact Support. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 209: Carrying Out Functions
→ Once the key is released, a database backup is carried out followed by a commu- nication server restart. Tip: You can also restart the communication server via WebAdmin in the Maintenance System reset =4e) view. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 210: Forced Restart Without Database Backup
→ When the key is released, the status changes and the system jumps back to orig- inal Mode. → "F4" indicates the new status: inactive = disabled, steady orange = enabled. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 211: Carrying Out A First Start
You can also initiate a first start of the communication server via WebAdmin in the Maintenance System reset =4e) view. There you can also reset the sales channel in addition to a first start. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 212: Resetting The Ip Address
For this, proceed as described in "Loading new or older system software with System Search", page 186. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 213: Operations Supervision
This can be seen in the SRM agent and is dis- played with the corresponding colour (see also section "SRM destination", page 235). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 214 (positive, the communication server. with match) Configuration template avail- The missing configuration template for a Mitel Date, time Serious able SIP terminal is now available in the communica- (positive, tion server file system.
Page 215 Number of licences, Serious licence limit again again. date, time (positive, with match) CTI first party Connection The ATPC3 first-party link was (re)established User number, date, critical established time (positive, with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 216 Dual Homing back within the There are now enough licences available for Date, time Serious licence limit registering SIP phones in the Mitel 6700 SIP / (positive, 6800 SIP series on a backup communication with server. match) Note: This event message is generated by the backup communication server.
Page 217 • Parameter = 1: Second fan back in service with again. match) FIAS command buffer full The command buffer to the PMS interface is full. Date, time critical (negative, with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 218 Internal power supply unit in The internal power supply unit of the communi- Date, time Normal service (Mitel 470 only) cation server is in service. (positive, with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 219 Language file download suc- The downloading of a language file via FTP Parameter 1: FTP Normal cessful server for an Mitel SIP terminal has been suc- server address, (positive, cessfully completed. Parameter 2: Lan- with guage file type and...
Page 220 Monitor Type, Date, Normal Time (without match) No configuration template A configuration template for a Mitel SIP terminal No configuration Serious is missing in the communication server file sys- template, date, time (negative, tem. Without the configuration template, no con-...
Page 221 (Mitel 430 only). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 222 Card number, date, Normal • Card not logged on time (without • Card defective match) Remote maintenance disa- Remote maintenance has been deactivated Date, time Normal bled (positive, with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 223 The software update of an MiVoice 5361 IP / User number, termi- critical phone failed 5370 IP / 5380 IP has failed for the stated rea- nal ID, reason, date, (negative, son. time with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 224 Synchronization on trunk re- A BRI/PRI interface entered in the clock pool Port number, date, Serious established has been successfully re-synchronized with the time (positive, system clock. with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 225 Terminal power The power supply to the terminals was switched Date, time critical supply: Switching back on back on after deactivation due to overflow. (positive, (Mitel 470 only) with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 226 CSTA Sessions licences available. with match) The licence limit for Dual A SIP phone in the Mitel 6700 SIP / 6800 SIP Date, time Serious Homing has been reached series has attempted to register on a backup (negative,...
Page 227 (without be renewed. certificate name, match) If the endpoint type is = 0 (Mitel), then is param- date, time eter 2 = node ID. If the endpoint type is = 1 (3rd party), then the remaining parameter data contains the first eleven characters of the certificate name.
Page 228 User number, mem- Serious / critical range cific user has exceeded a defined (Serious ory usage in %, date, Critical severity level) or critical (Critical severity level) time (negative, value. with match) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 229 (LOGIN) E-mail text too long (body) User name authentica- tion (LOGIN) E-mail attachment too large Password authentica- tion (LOGIN) Format of e-mail attachment not sup- Authentication (PLAIN) ported Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 230: Event Tables
In this example an event message is sent to the message destinations if there is a tal synchronization loss event message when the system generates the event mes- sage 10 times within 1 hour. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 231: Signal Destinations
Once the event message has been confirmed, the system clears down the PPP connection. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 232 • If over a period of one hour an attempt is made unsuccessfully to send the event messages to the external signal destination, the signalling period is extended from 5 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 233 Management Systems (NMS). If the Network Management System is to know the potential events of the communica- tion system, the corresponding system components have to be defined in the form of Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 234 Base (MIB). The current MIB version can be downloaded from https://pbxweb.aastra.com. The user name and password are required in order to ac- cess the data. Registration with the "Mitel Application Partner Programm" is required. 5 SNMP destinations can be defined. Forwarding to the SNMP destinations can be ac- tivated and deactivated independently of the forwarding to the local and external signal destinations.
Page 235 Destination alarm server (ATAS) Event messages can also be sent via the ATAS interface, for instance, to an alarm server. This may be an Mitel Alarm Server or a third-party alarm server. The use of the ATAS protocol is subject to a licence.
Page 236: Operating State And Error Displays
Whenever the system detects an error, it displays the corresponding error code in the LED on the front panel (providing the communication server is still powered and the display is working). Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 237: Terminals
• Check installation or connecting cable 6. 5. 2. 4 Operating state of the Mitel DECT radio units Each radio unit is equipped with 3 LEDs. The operating state the radio units is indi- cated by different colours and flashing sequences in cycles of 1 s, specifically by one of the two outer LEDs on the SB-4+ and by both outer LEDs on the SB-8 / SB-8ANT (sep- arately for each DSI bus).
Page 238 After the system initialization the radio unit starts in status "DSI ok". It is only ready to operate once at least one DECT user has been entered in the numbering plan or once in WebAdmin the parameter DECT system status has been set to Active. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 239: Malfunction Of The Mitel Dect Radio Unit
Operation and Maintenance 6. 5. 2. 5 Malfunction of the Mitel DECT radio unit Tab. 108 Malfunction of the Mitel DECT radio unit Error description Error cause / error handling No radio connection in a coverage area. Check LED on radio unit: LED is flashing red (short red phase): •...
Page 240: Malfunctions Of The Dect Charging Bays
• Check battery and replace if necessary. About the charging process: • Battery symbol on the cordless phone is flashing (Office 135) or filling up (Office 160, Mitel 600 DECT) when the battery is being charged. • Check tone indicates correct contact.
Page 241: Longclicks On Mitel Dect Cordless Phones
Operation and Maintenance 6. 5. 2. 8 Longclicks on Mitel DECT cordless phones In normal DECT cordless phone operation, long-clicking the following keys accesses additional functions directly. Tab. 111 Longclicks on Mitel DECT cordless phones Mitel 600 Function Office 135 Office 160 DECT In a list box: change scroll direction.
Page 242: Overload Code Displays Office 135 / Office 160
In the File system state =e3) view you can see the thematically structured file sys- tem's memory load. In an AIN the file systems for all nodes can be viewed. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 243: File Browser
6. 5. 3. 4 Measuring equipment for cordless systems The aids required for measuring out DECT systems are described under “Planning DECT Systems” in the User’s Guide. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 244: Annex
Two-digit country code as per ISO 3166, (one to three-digit, with full stops) Sales channel (1...9) for various sales channels. Example: EXP = Export channels (not country-specific) Space = No country code Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 245: Rating Plate And Designation Stickers
Equipment Overview Designation Description PBX957.EXP.A415-2 Mitel 415 basic system with power supply unit and power cable PBX957.EXP.A430-2 Mitel 430 basic system with power supply unit and power cable MOV957.EXP.SM-DSPX1-1 DSP module SM-DSPX1 MOV957.EXP.SM-DSPX2-1 DSP module SM-DSPX2 Mitel 415/430 as of R4.1...
Page 246: Technical Data
CABLE PATCH 8P 2M SHIELDED BLUE RJ45 patch cable, blue, screened, 2 m SEV957.EXP.RM-A150-1 Mitel 415 rack-mounting set SEV957.EXP.RM-A300-1 Mitel 430 rack-mounting kit incl. fan SEV957.EXP.CC-1 Cable cover set for Mitel 415/430 1) Available as of R2.1 SP1 Tab. 116...
Page 247: Terminal Interfaces
• Configurable multifunctional interface for connecting analogue terminals and equip- ment. • The following applies for the FXS mode Phone / Fax, two-wire door general bell: 1) Office 10, Office 25, Office 35, Office 45/45pro are supported as before Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 248: Communication Server
– Constant-current loop supply approx. 25 mA (with loop resistance ≤ 1000 Ω) – Receive pulse or DTMF dialling – CLIP display on all analogue terminal interfaces (Mitel 415/430 only on 2 ana- logue terminals simultaneously). – Ringing supply 40…43 V 50 Hz at load 4kΩ; no DC voltage overlay (country-spe- cific versions also with 25 Hz) –...
Page 249: Design Of Interface Cards, Modules And Wiring Adapters
Design of interface cards, modules and wiring adapt- Tab. 122 Design Card/module Design TIC-4TS TIC-2TS ESST TIC-4AB TIC-2AB TIC-1PRI EAAB2 EADP4 EAD4V EAD4C ETAB4 ODAB SM-DSP1 SM-DSP2 SM-DSPX1 SM-DSPX2 WA-TS0 WA-TS1 WA-2W WA-1PRI Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 250 Annex Fig. 88 Dimensions of interface cards (design A, B, C) Fig. 89 Dimensions of system module (design D) Fig. 90 Wiring adapter dimensions (design F) Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 251: Lan Switch
"Maximum power requirements of the system phones on the DSI bus", page 116 Power consumption, IP system phones see System Manual for "Mitel Advanced Intelligent Network (AIN) and IP system phones" Tab. 124 Dimensions and weights, digital and IP system phones...
Page 252: Mitel Dect Radio Units
The following table contains the network features as defined in the GAP standard. For each feature a separate column indicates whether it is supported by communication servers of the MiVoice Office 400 family or Mitel DECT cordless phones. Mitel 415/430 as of R4.1...
Page 253 Fixed Part Mandatory (this feature must be supported by GAP compliant equipment) optional —: The Mitel DECT cordless phones and MiVoice Office 400 communication servers do not support the feature. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 254 Annex Technical data Tab. 126 Mitel DECT radio units Duplex method Time-division multiplex, 10 ms frame length Frequency range 1880 MHz to 1900 MHz Frequency bands (carrier) Channel spacing (carrier distance) 1,728 MHz Transmission rate 1152 kbit/s Duplex channels per carrier SB-4+ / SB-8...
Page 255: Operation Of Digital System Phones
(see also the corresponding user guide). – On the Office 160 cordless system phone the space character is stored under digit 0 and the special characters are stored under the #-key instead of the *-key. Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 256: Alpha Keyboardmivoice 5380 / 5380 Ip
Ü ú ù û ÿ - . ? ! , : ; . " / \ ( ) = < > % £ $ õ ¥ ª & § ¿ ¡ Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 257: Function Commands (Macros)
"Y" End call and reseize line 1) Available only with the key telephones. 2) Available for Mitel 600 DECT only. 3) Not available for Office 10. The function commands can be stored directly on the system phones via Self Service Portal or on the function keys via WebAdmin.
Page 258: Functions And Terminals No Longer Supported
• IP system phones Office 35IP, Office 70IP-b • Cordless system phones Office 100, Office 130/130pro, Office 150, Office 150EEx, Office 155pro/155ATEX • The Aastra 6751i phone is no longer supported as an Mitel SIP phone. • IP system softphone Office 1600/1600IP • DECT radio unit SB-4 •...
Page 259: Licensing Information Of Third-Party Software Products
Annex 7. 7 Licensing information of third-party software products Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 260 Annex Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 261: Documents And Online Help Systems With Further Information
System Manual for Mitel Advanced Intelligent Network (AIN) and IP sys- tem phones Private networking system manual Mitel SIP phones on MiVoice Office 400 Mitel 6730/31/53 SIP, Mitel 6735/37/55/57 SIP, Mitel 6739 SIP, Mitel 6863/65 SIP, Mitel 6867/69 SIP user's guide Mitel SIP phones (platform-independ-...
Page 262: Application Notes
Office 135/135pro / Office 160pro/Safeguard/ATEX / MiVoice 5360 / MiVoice 5361 / MiVoice 5370 / MiVoice 5380 / Mitel 610 DECT / Mitel 612 DECT / Mitel 620 DECT / Mitel 622 DECT / Mitel 630 DECT / Mitel 632 DECT / Mitel 650 DECT...
Page 263 Mitel 600 DECT 26 Mitel 6710a, Mitel 6730a 27 Mitel 6730 SIP 23 E-mail distribution service 180 Mitel 6750 SIP 23 Emergency Upload via LAN 212 Mitel 6800 SIP 22 Environment 11 Mitel 415/430 as of R4.1 syd-0580/1.2 – R4.1 – 08.2016...
Page 264 Mitel MiCollab 29 Restart with database backup 209 Mitel Mobile Client (MMC) 25 Restart without database backup 210 Mitel Office Suite 25 Mitel Open Interfaces Platform (OIP) 29 Mitel OpenCount 30 Safety Information 12 Mitel phones and clients (overview) 22 SB-4+ 239...

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Mitel 430 System Manual

Product and Safety Information

System Overview

Expansion Stages and System Capacity

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Configuration

Annex

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