Mitel MIVOICE OFFICE 400 User Manual
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Mitel MIVOICE OFFICE 400 User Manual

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MIVOICE OFFICE 400
MITEL OFFICESUITE
USER GUIDE
eud-1684_en / 1.1 – OIP R8.6.1 – © 07.2016

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Summary of Contents for Mitel MIVOICE OFFICE 400

  • Page 1 MIVOICE OFFICE 400 MITEL OFFICESUITE USER GUIDE eud-1684_en / 1.1 – OIP R8.6.1 – © 07.2016...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome to the user guide for the CTI application Mitel OfficeSuite for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your Mitel OfficeSuite and introduce you step by step to the functions and configuration. If you require further technical support or...

  • Page 4: Table Of Contents

    Please read through this product and safety information carefully. About Mitel ........5 About MiVoice Office 400 .

  • Page 5: About Mitel

    About MiVoice Office 400 Purpose and function This product is part of the MiVoice Office 400 communication solution. The software can only be launched if a communication server, configured accordingly, is detected. OfficeSuite is always coupled with a desk phone or cordless phone.

  • Page 6: Data Protection

    • Make sure that the versions of the user documents comply with the soft- ware level of the MiVoice Office 400 products used and that you have the latest editions. • Always read the user documents first before you put your product into operation.

  • Page 7: Limited Warranty (Australia Only)

    (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
  • Page 8 Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 9 Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 10: Regulatory Provisions

    Product and safety information, legal information Regulatory provisions CE conformity Mitel Schweiz AG hereby declares that the MiVoice Office 400 products • conform to the basic requirements and other relevant provisions of the Directive EMC (2014/30/EU) and LVD (2014/35/EU). • are manufactured in conformity with RoHS according to the Directive 2011/65/EU.
  • Page 11 About Mitel ......... . 5 About MiVoice Office 400 ....... 5 Data protection .
  • Page 12 Index........... 119 Mitel OfficeSuite...

  • Page 13: Integration Mitel Officesuite

    Integration Mitel OfficeSuite The following sections explain the necessary steps you need to take to comfortably integrate OfficeSuite in your everyday business life. Using OfficeSuite....... 14 Starting OfficeSuite .

  • Page 14: Using Officesuite

    Integration Mitel OfficeSuite Using OfficeSuite Mitel OfficeSuite is a user-friendly CTI client application that is ideally suited to a lively and work-intensive environment. CTI (Computer Technol- ogy Integration) designates the connection from telephone to computer systems. OfficeSuite can not only be connected to a desk phone but also to a cord- less phone or softphone.
  • Page 15 (busy if busy). • You are still able to make further outgoing calls with the other terminals. • Call lists and contacts stored on the MiVoice Office 400 communication system are available on all your phones and are automatically synchro- nised.

  • Page 16: Starting Officesuite

    MiVoice Office 400 Self Service Portal The Self Service Portal is a web-based application for phones on a MiVoice Office 400 communication system. The Self Service Portal helps you configure and adapt your personal phone settings (i.e. key configura- tion, labels for configurable keys, display language, etc.) directly and autonomously on your PC.

  • Page 17: Setting Up Officesuite

    Integration Mitel OfficeSuite Setting up OfficeSuite Once the application is started up, you can carry out the configura- tion using the OfficeSuite icon in the info area of the taskbar. Configuring the settings Configuring the settings: Right-click to open the context menu in the info area of the taskbar and select Settings.
  • Page 18 This is an efficient way for you to carry out recurring actions. Note: You cannot create any hotkey if OfficeSuite is coupled with a Mitel SIP phone. Setting Description Activate hotkeys Tick the checkbox first to use hotkeys.
  • Page 19 Integration Mitel OfficeSuite Telephony functions Value Dial selected number Answer call End call Settings: Window The desktop properties of all the windows are stored here. Available options: Setting Description Main window Define a main window for the application (default set- ting: Phone window).
  • Page 20 Select phone Select the phone you want. Note: You may couple OfficeSuite with all Mitel phones. For further information refer to Chapter "Calling with OfficeSuite", page 25. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 21 Integration Mitel OfficeSuite Settings: Outlook Local Outlook integration (Microsoft Exchange synchronisation): Mitel Open Interfaces Platform (OIP)supports the integration of an Microsoft Exchange server for directory synchronization. Moreover, for local Outlook integration, personal Outlook address books are synchronized with private OIP directories. Contact your system administrator for more information.
  • Page 22 Integration Mitel OfficeSuite Setting up synchronization: Right-click to open the context menu in the info area of the taskbar and select Settings > Outlook. 1. Tick Activate Outlook synchronization to activate the synchronization between Outlook and OfficeSuite. 2. You can select the Outlook profile you want, depending on the user rights given to you by the system administrator.
  • Page 23 Integration Mitel OfficeSuite Telephony settings You can carry out your telephony settings after starting OfficeSuite: General tab Description Identify external numbers Tick the checkbox so that external numbers are auto- matically recognised as external call numbers in the case of an outgoing call. Use either the system set-...
  • Page 24 Integration Mitel OfficeSuite Audio: 1. Select the Audio tab. ➯ Click to open the list of available audio files. ➯ You can listen to the audio files with 2. Click Apply to confirm the selection. Dialling by name: 1. Select the Name dialling tab.

  • Page 25: Calling With Officesuite

    • Mitel 600 DECT phones When your system administrator has set up your Mitel OfficeSuite and Mitel phone you can connect and use Mitel OfficeSuite together with the Mitel phone as with any other phone (see Chapter "Starting OfficeSuite", page 16). Make all audio settings in the system phone.

  • Page 26: Exit Officesuite

    Integration Mitel OfficeSuite Exit OfficeSuite You want to close the application. End OfficeSuite: Right-click to open the context menu in the info area of the taskbar and select call. Note: If the OfficeSuite is not available or if the application is closed, calls are displayed on the coupled phone.

  • Page 27: Operating And Display Elements

    Integration Mitel OfficeSuite Operating and display elements Telephony and dial pad No. Key Description Phone window Display Status display with symbols, current displays on telephone traffic Function keys Call key Set up / answer a call. End key • Ends a call.
  • Page 28 Integration Mitel OfficeSuite Display symbols New events such as a call in your absence, a new message or activated functions (e. g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. Click the symbol to call up the corresponding information.
  • Page 29 Integration Mitel OfficeSuite Phone window display symbols Missed (unanswered) calls New voice message New text messages Redial Microphone deactivated Loudspeaker activated Ring Alone activated Ring Alone activated on another phone Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 30 Integration Mitel OfficeSuite External display You can also display on your PC screen alarm messages displayed on your phone display. You can choose a different ring tone for each alarm message (for example alarm, urgent, message). Information is displayed on the phone according to the defined priority.

  • Page 31: Phoning

    Absences........46 Using further functions......47 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 32: Making And Initiating Calls

    You do not want to answer a call yourself but deflect it to another user. With the function Forward you can forward calls to an internal or external user or to the voice mail during the ringing phase. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 33 ("Actions in the presence indicator", page 64). If your OfficeSuite is coupled with a Mitel SIP phone, you must first enter the call number before the call key is activated. After entering a phone number directly or using the dial pad (to open via context...
  • Page 34 Dialling from the phone book For information on how to find and call a contact from the phone book, refer to Chapter "Searching in phone book", page 90 or "Calling from the phone book", page 91. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 35 When you use the call waiting function, the user receives a call waiting tone (duration and frequency of the tone depend on system settings) and your phone number or name appear on their display. The user may accept or refuse your call. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 36 (see chapter "Protection", page 96 for configuration). Note: If your OfficeSuite is coupled with a Mitel SIP phone, you must configure for this function a function key with macro. The person you want to talk to is busy. Click Call waiting.

  • Page 37: Using Functions Before/While In A Call

    30 minutes. Activating callback: You called someone and hear the busy tone or the ring-back tone. Click Call- back. ➯ The display shows Call expected from. Clear callback: Click Deactivate. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 38 Click Reset. ➯ Callback is deactivated. Note: You cannot delete a callback request if OfficeSuite is coupled with a Mitel SIP phone. Parking a call partner You wish to keep the person you are talking to on hold without blocking a phone line.
  • Page 39 Phoning Mitel phones (excluding Mitel SIP phones): Initiating an enquiry call: 1. You are in a call. Click Enquiry call. 2. Enter the phone number of the enquiry call party. ➯ Enquiry call party is called; first call partner is on hold.
  • Page 40 Enquiry call function. 2. Click Conference. ➯ The conference is set up. Or (Mitel SIP phones only): 1. You are in an active call. Enter the call number of another call party. 2. Click Conference. ➯ The conference is set up.
  • Page 41 Mitel phones (excluding Mitel SIP phones): Call transfer with prior notice: 1. You are in a call. Enter the call number of the second call party then click Enquiry.
  • Page 42 Phoning Mitel SIP phones: Call transfer with prior notice: 1. You are in a call. Enter the call number of the second call party then click Enquiry. 2. Wait until the person has answered the call. ➯ If the other user does not answer, you can cancel the enquiry call with the...
  • Page 43 • The group number must be entered as two digits. Note: If your OfficeSuite is coupled with a Mitel SIP phone, you must configure for this function a function key with macro. Mitel phones: Enter the phone number and click Announcement.
  • Page 44 • Silent intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances. If you intend to use this function, you should therefore notify your call party in advance. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 45 3. Enter the call number of the user you want as per the key configuration. ➯ The function is activated. ➯ If the user has blocked intrusion, connection set up will be cancelled. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 46: Absences

    Enter the call number you want or the destination you want then confirm with ➯ Settings are saved. The corresponding symbol is displayed (symbols - see Chapter "Display symbols", page 28). Note: Please note that only one forwarding can be activated at the same time. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 47: Using Further Functions

    Personal call forwarding Call for- warding ID from the list. 3. Confirm with OK. Activate/deactivate personal call routing: Activate/deactivate the function key for <Personal call routing > with double- click in the presence indicator. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 48 2. Select Function Server operations > Ring Alone Phone ID from the list. 3. Confirm with OK. Activate/deactivate Ring Alone: Activate/deactivate the function key for <Ring Alone> with double-click in the presence indicator. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 49: Creating Work Groups (Agent Control)

    Agent Control settings ......50 Member of a work group ......52 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 50: Agent Control Settings

    Log off agent Open Agent control. Open the context menu and select Settings. ➯ Agent control settings window opens. Select the settings you want and click to confirm. ➯ Settings are saved. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 51 The current skill statuses to which the agent is assigned are displayed as follows: Function Agent logged on Agent available Agent ringing Agent busy Agent on pause Agent in wrap up mode Calls waiting Skill active Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 52: Member Of A Work Group

    You are logged on to all the work groups in which you are registered as a member. Log out from a work group Click Logout. ➯ You are logged off from all work groups in which you are registered as a mem- ber. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 53 You want to call someone on behalf of the work group. Activate pause: Click Pause on to activate pause. Deactivate pause: Click Pause off to deactivate pause. ➯ You are available again immediately to answer incoming calls. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 54 If it is all about an external user, the called party sees the phone number or name of the work group. If it is an internal user, the called party sees your personal, internal phone number or name. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 55: Presence Indicator And Calendar

    Calendar ........74 Actions in the calendar ......75 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 56: Presence Indicator Settings

    Select the colour you want for each item by clicking on the colour field. • Function key colour • Line key colour Open the Presence indicator. Open the context menu and select Settings. Select the settings you want and click to confirm. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 57 User call number defini- Indicates the call number (private, business tion number) on which a user can be reached. User status Item order The item order is fixed or can be moved within the window. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 58 The function key status is presented in various colours. Display symbols Phone status/presence state Making a call Alerting Connected Conference Available Busy Meeting Absent Not available Unknown User call number Private Office Cordless phones Voice mail Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 59 User call number Conference Do not disturb Follow me Forwarded Agent status Pause Wrap-up time User status Connected Available Absent Busy, announcement Meeting, conference Not available Function key Function Function deactivated Function activated Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 60: Personal Presence State

    • If you enter the end time, this time is automatically entered in the OIP/ Exchange calendar. • You can also modify your own presence status by opening your user field con- text menu in the presence indicator and choosing Presence. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 61: Groups And Items (Presence Indicator)

    You can listen to the audio files with Delay Ringing tone is only activated after a set time and stops again after a set time. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 62 1. Right-click to open the context menu of the user you want to delete. 2. Select Delete item. 3. Answer to the security question. Note: These functions are also accessible via the context menu of the right mouse key. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 63 1. Right-click to open the context menu of the function key you want to delete. 2. Select Delete item. 3. Answer to the security question. Note: These functions are also accessible via the context menu of the right mouse key. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 64: Actions In The Presence Indicator

    Send a message to a user. Ring tone off Calls are not signalled acoustically. Pick up from You can take another user’s call, depending on the authorisation profile assigned to you by the system administrator. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 65 4. Write your text message and confirm with Send. Answering calls for another user: 1. Right-click to open the context menu of the user whose calls you want to answer. 2. Click Pick up from. ➯ You are connected. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 66: Line Keys

    End call with 2. double-click, Unpark. Personal key If you do not want to phone via a line key, use your application as described in chapter "Making and initiating calls", page 32. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 67 Indicates the call number (private, business number) on which a user can be reached. Flashes when line is active. Item order The item order is fixed or can be moved within the window. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 68: Groups And Participants (Line Keys)

    2. Enter a new group name and confirm with OK. Rename group: 1. Select the group you want. 2. Open the context menu and select Rename group. 3. Enter a new group name and confirm with OK. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 69 Full opacity or opacity with which other application win- dows are to be covered. The setting is activated only if the item is dragged to the Desktop. Note: Users can be attached to several groups at the same time. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 70: Actions (Line Keys)

    (see chapter "Operating the line keys", page 66). Place the cursor over the line key you want to trigger any of the following actions: Action Description Seize line/answer Park/Unpark Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 71 Parking a call on Line key You are connected with your call partner via a Line key and decide to park the call. You can park your call partner on the current Line key. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 72 Select line and retrieve call party with double-click, hotkey or via context menu. ➯ You are now back through to the parked call partner. Further functions Select the line you want, right-click to open the context menu and select one of the context-depending functions. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 73: Configure Line Keys On Phone

    8 the lowest. This setting is useful for the two-company configurations. Open the Configuration. Select the Phone dialog box. If you have registered several phones, highlight the phone you want. Select the Configurable keys Expansion key module tab. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 74: Calendar

    > Notifications and tick Cal- endar events. Open the calendar. Open the context menu and select Settings. Select the settings you want and click to confirm. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 75: Actions In The Calendar

    Select the settings you want and click to confirm. Deleting a calendar entry: 1. Select the entry you want. 2. Right-click to open the context menu. 3. Select Delete. 4. Answer to the security question. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 76: Journal

    Text messages and voice messages ....80 Additional functions in the journal ....81 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 77: Settings Of The Journal

    Click the button in the phone window. ➯ Journal window opens. Open the context menu and select Settings. Select the settings you want and click to confirm. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 78 Journal display symbols Missed (unanswered) calls Answered calls Redial Text messages Voice messages Call user Save user Delete entry Write note Delete note Set to-do reminder Delete follow up Locking a user Unlock user Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 79: Call Lists

    Answered tab. Call user: Highlight the user and click Call. Note: All other available additional functions are described in Chapter "Additional functions in the journal", page 81. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 80: Text Messages And Voice Messages

    Deleting a text message from the list: Highlight the user and click Delete entry. Note: To find out how to compose a text message, refer to the Chapter "Functions in phone book", page 90. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 81: Additional Functions In The Journal

    Speak directly to an internal user via the loudspeaker - where available - without them having to first pick up the call. An announcement is then made without call signal on and without call confirmation from the destination phone. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 82 Add follow up to user: Highlight the user and click Follow ➯ This follow up serves as a reminder (example: call back user). Delete follow up: Highlight the user and click Follow Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 83 Highlight the user and click Lock. ➯ The user is locked. This means that the user cannot be deleted from the sys- tem. Deleting locking: Highlight the user and click Lock again. ➯ Lock is deleted. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 84: Phone Book

    Phone Book Management ..... . . 86 Functions in phone book ......90 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 85: Settings Of The Phone Book

    Select the settings you want and click to confirm. ➯ Settings are saved. Display symbols Phone book display symbols Save new contact Edit contact Delete contact Call contact Send contact a message Search List Cards Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 86: Phone Book Management

    There are communication server directories, OIP directories and external directories. All your communication system users are stored in the commu- nication server directory. OIP (Mitel Open Interfaces Platform) is a soft- ware component that combines language with IT, thus telephony with com- puter applications and e.
  • Page 87 Creating a new phone book: 1. Highlight the private phone book you want. 2. Right-click to open the context menu. 3. Select New phone book. 4. Enter a name. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 88 You want to modify a contact stored in a private phone book. You can only edit entries in a private phone book. Modifying a contact: Highlight the contact in the private phone book and click Edit. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 89 Phone book Modify the contact data and confirm with Save and close. Delete contact: Highlight the contact you want in the private phone book and click Delete. Answer to the security question. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 90: Functions In Phone Book

    Phone book selection Select specific phone books by clicking Presentation of phone You can change the presentation of the phone book book entries entries with the View button between List and Cards. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 91 You can make a call directly from the phone book or from an open contact. Click the button in the phone window. Highlight the contact in the phone book you want. Click Call and select the phone number you want. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 92 Confirm with Send. Note: You can send messages via the context menu: Telephony > Send e-mail Send SMS. Or from the presence indicator, see Chapter "Actions in the presence indi- cator", page 64. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 93: Configuration

    Profiles ........99 Mitel OfficeSuite...

  • Page 94: User

    (Deactivate), you cancel all the active appointments in Outlook and not just the appointments that currently control your presence state. The excep- tions are the following entries in Outlook, which are not cancelled when the presence state is deactivated: Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 95 OfficeSuite. Setting Description Predefined destina- Calls are forwarded to a preconfigured destination. tions Unreachable destina- Call forwarding in case of unreachability to a preconfig- tions ured destination. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 96 Do not disturb If you enable this protection, calls coming into your phone are automatically forwarded to a specific destina- tion. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 97 Select the Line access tab. Add line: 1. Use to choose the line you want. 2. Transfer the right. Deleting line: 1. Highlight the line you want. 2. Click Delete. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 98 "Activating personal call routing", page 47. Open the Configuration. Select the User dialog box. Select the Personal call routing tab. Enter a name for the call routing and activate the phones you want. Confirm with Apply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...

  • Page 99: Profiles

    Microsoft Outlook. The assignment of the Exchange status versus the OIP status is as follows: Presence state OfficeSuite Presence state MicrosoftOutlook Calendar Available Free Absent Absent Meeting Absent Busy Booked / busy Not available Tentative Unknown Absent Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 100 You can now enter your settings for this profile. Note: You can copy any profile type (Private, Public, Templay). Delete profile: 1. Highlight the profile you want. 2. Click Delete profile 3. Answer to the security question. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 101 Select the profile for each event. event Once the presence status changes or an event occurs, and if you have set the profile for it, the current presence status activates the associated pres- ence profile. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 102 Status inserted in the user field in the presence indi- cator. For more information see Chapter "Presence state", page 99. Absence reason Reason inserted in the user field in the presence indi- cator. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 103 98. Notes: • You can only activate 1 call forwarding at a time. • Personal call routing can simultaneously be activated with Call forward- ing on busy Call forwarding on No Reply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 104 4. Select the call routing you want. 5. Confirm with Apply. Highlight the profile you want and select the Call forwarding tab. Tick Use personal call routing then select the call routing you want. Confirm with Apply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 105 You can obtain more information about voice mail from your system manager or in the Voice Mail Systems User Guide on Mitel DocFinder. The following options are available for further editing of your voice mail...
  • Page 106 2. Click Rename. 3. Enter a new name and press enter to confirm. Deleting a voice mail greeting: 1. Highlight the greeting you want. 2. Click Delete. 3. Answer to the security question. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 107 108 or "Creating a new destination profile:", page 109. Copying notification profiles: 1. Highlight the notification profile you want. 2. Click Copy 3. Enter a new name and confirm with OK. 4. Save with Apply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 108 2. Click Delete 3. Answer to the security question. Notes: • These functions are also accessible via the context menu of the right mouse key. • You cannot modify or delete default profiles. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 109 • You cannot modify or delete default profiles. Configuring display profiles (Display tab): Open the Configuration. Select the Profile dialog box. Select the Notification tab. In the Display field, click the Configurations button. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 110 2. Enter a new name and confirm with OK. 3. Save with Apply. Copying an audio profile: 1. Highlight the audio profile you want. 2. Click Copy 3. Enter a new name and confirm with OK. 4. Save with Apply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 111 Description Call forw. (CFU) to user Incoming calls are automatically forwarded to a spe- cific destination. Call forw. (CFU) to text Incoming calls are automatically forwarded to a spe- message cific destination. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 112 Remote control protection If you enable this protection, no configuration adjustments can be made through remote mainte- nance but only locally on your phone. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 113 Fast Take (pick up a call) Take an active call from another phone or a call coming in on another phone on your phone. Fast Take must be enabled. Contact your system admin- istrator for more information. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 114 Ring Alone This function lets you specify which of your phones signals incoming calls acoustically (as part of the one-number user concept). For further information, please see "Activating ring alone", page 48. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 115 Creating a new function profile: 1. Click New. 2. Enter a new name and confirm with OK. 3. Save with Apply. Notes: The functions configuration can be found in the chapter "Configuring functions:", page 116. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 116 4. Enter the settings you want and click to confirm. 5. Save with Apply. Deleting a function: 1. Highlight the function profile you want. 2. Highlight the function you want. 3. Click Remove. 4. Save with Apply. Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 117 You can also write some functions yourself using some function commands and function codes. The function commands are listed here, the function codes are contained in the user's guide “Features Overview Mitel 415/430/470” on the Mitel DocFinder. You can use function commands to define a function to suit your personal requirements.
  • Page 118 Notes: • Functions that are not available via the menu can be acti- vated using function codes (see user guide “Features Over- view Mitel 415/430/470” on the Mitel DocFinder) aktivieren. • You can either type in a function command or code directly or store it under a function key.

  • Page 119: Index

    Call forwardings ....46 About Mitel ......5 Call intr.
  • Page 120 – exit ......26 – managing calls ....14 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 121 – Phone book ..... 85 – Call forwarding ....103 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 122 Voice mail profile ....105 Voice message ....81 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 123 Mitel OfficeSuite eud-1684_en/1.1 – OIP R8.6.1 – 07.2016...
  • Page 124 © Copyright 2015 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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