Page 1 MIVOICE OFFICE 400 MITEL OPEN INTERFACES PLATFORM VERSION OIP R8.6.0 SYSTEM MANUAL syd-0575_en / 1.21 – OIP R8.6.0 – © 01.2016...
Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
About Mitel ..........6 1. 2 About Mitel Open Interfaces Platform ......6 1. 3 Safety Information .
Page 4 OIP Applications......119 6. 1 Mitel OfficeSuite (Rich Client) ......119 6. 2 OIP operator applications .
Page 5 Using OIP Server as Telephony Server ..... . 230 8. 2 Setting up the Mitel 400 Call Center ......230 8. 3 External TAPI Client Server applications .
Page 6: Product And Safety Information
– everywhere, around the clock and with all terminals, no matter what the size of the business. Mitel offers its customers a great choice with one of the largest portfolios in the industry and direct access to the cloud. With a combined turnover of over 1 bil- lion USD annually and 60 million customers globally, Mitel is the market leader in west- ern Europe and a major player on the corporate communications market.
Page 7 • Make sure that the versions of the user documents comply with the software version of the MiVoice Office 400 and OpenCom 1000 products used and that you have the latest editions. • Always read the user documents first before you install, configure and put an MiVoice Office 400 or OpenCom 1000 communication system into operation.
Page 8 MiVoice Office 400 and OpenCom 1000 products comprise, or are partially based on, third-party software products. The licence information for these third-party products is given in the user's guide of the MiVoice Office 400 or OpenCom 1000 product in ques- tion.
Page 9: Safety Information
Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all times. Please also take careful note of the hazard warnings in the user information.
Page 10: Data Protection
Product and Safety Information Installation and operating instructions Before you begin with the installation of the MiVoice Office 400 communication server: • Check that the delivery is complete and undamaged. Notify your supplier immedi- ately of any defects; do not install or put into operation any components that may be defective.
Page 11: About This Document
1. 5 About this Document This document describes the technical scope of performance of the Mitel Open Inter- faces Platform and supplements the OIP WebAdmin online help. The document is meant for planners, installers and phone system managers. It re- quires in-depth knowledge of telephone systems, CTI, Microsoft Windows and relevant expertise in the area of application.
Page 12: Limited Warranty (Australia Only)
1. 6 Limited Warranty (Australia only) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Competi-...
Page 13 Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 14 Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compli- ance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or...
Page 15: Mitel Open Interfaces Platform (Oip)
OIP is either deployed on an own PC or via the application server CPU2/CPU2-S. The application server CPU2/CPU2-S is a PC plug-in card for the Mitel 470 communication server and is pre-installed ex works with OIP and other extensions.
Page 16: Areas Of Operation
OIP as call center The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based agent groups as well as an analysis of the call Mitel Open Interfaces Platform syd-0575/1.21 –...
Page 17 Various monitoring functions, simple statistical evaluations and work group control can be comfortably implemented using the administration interface. Mitel 400 CCS is an extension of the Mitel 400 Call Center and offers several possibili- ties of statistically evaluating the call centre operation. Offline and online reports ena- ble the call center operator to analyse and optimise call centre operations.
Page 18: Features
Mitel Open Interfaces Platform (OIP) Third-party applications OIP applications CTI and Presence Operator Call center telephony management management management management features Integration external database,s directories, mail systems, calendars Communications systems Automation and alarming systems Fig. 2 Functions and interfaces 2. 2...
Page 19 Mitel Open Interfaces Platform (OIP) Features (Continued) Licence • Call transfer CTI Third Party Standard • Hold CTI Third Party Standard • Conference CTI Third Party Standard • Brokering CTI Third Party Standard • Message to busy user CTI Third Party Standard •...
Page 20 • Online and offline call centre statistic (export to Microsoft Excel), Call Centre Base / Call Centre with graphic display Groups • Expansion with the Mitel 400 CCS evaluation application see "The OIP licences", page • Emergency Routing Call Centre Base / Call Centre Groups •...
Page 21 Mitel Open Interfaces Platform (OIP) Features (Continued) Licence • Synchronization of the presence states with the communication server • Synchronization of the presence states with Outlook using Microsoft Exchange Connec- Microsoft Exchange • Synchronization of the presence states with local Outlook using...
Page 22 Tab. 6 OIP applications and OIP configuration Features Licence OIP applications: • Mitel OfficeSuite: PC control and configuration application for Office Suite hardphones connected to the system • Operator applications MiVoice 1560 PC Operator MiVoice 1560 / MiVoice 1560 IP •...
Page 23 Mitel Open Interfaces Platform (OIP) Tab. 7 Call logging Features Licence Outgoing (OCL) CTI Third Party Basic Incoming (ICL) CTI Third Party Basic Individual charge counting (ICC) CTI Third Party Basic Cost centres CTI Third Party Basic Exchange line circuit counter...
Page 24 Features (Continued) Licence • Synchronization of communication server directories – Microsoft Microsoft Exchange Connec- B-Channels on PRI Cards directories Outlook connection via Microsoft Exchange or locally via Mitel OfficeSuite: • Data source for private contacts. Microsoft Exchange Connec- tor or Local Outlook Connector •...
Page 25 For more information about the licences, refer to "System limits and licensing", page 35. These OIP licences must only be activated for OpenCom 1000. For MiVoice Office 400 activate the ATAS Gateway and ATASpro Gateway licences on the communication server. OIP then takes the licences.
Page 26: Interface For Connecting Third-Party Applications
Interface for connecting third-party applications Besides Mitel products, you can also connect other applications from third-party ven- dors to the communication system via the Mitel Open Interfaces Platform (OIP). The powerful open interface of the OIP ensures that the applications are deeply integrated with the telephony.
Page 27 Mitel Open Interfaces Platform (OIP) • Access to the partner extranet • Certificate on successful completion of the certification process Further information on the partner programme is available from Mitel Schweiz AG. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 28: Oip Server
When an OIP server is operated in an Mitel Advanced Intelligent Network the OIP server communicates with the Master node only. 3. 1. 2 Compatible communications servers The following communication servers can be connected to OIP 8.5.3:...
Page 29: Pc Requirements
See "PC requirements", page 29 Use of a server operating system Recommended for 50 or more users Use of Mitel Networks Corporation certified applications Permissible in principle. Applications with substantial on the same PC. RAM and computing power requirements should be operated on a different PC in order not to affect the per- formance of OIP.
Page 30: Compatible Operating Systems
We urgently recommend the installation of Microsoft security updates for all PCs on which Mitel applications are installed. There is only a small risk of problems occurring after a PC is updated. Mitel Schweiz AG cannot test the security updates in advance, just as it cannot test all possible hard- ware and software combinations.
Page 31: Ip Requirements
The CTI server applications provided by Mitel Schweiz AG are normally always com- patible with the latest JRE version available at the time of product release. The used JRE version is clearly defined.
Page 32 • The number of entries in the private Microsoft Outlook address books. The synchronization intervals between PBX, OIP Server and Microsoft Exchange Server are set in the OIP Services, see "Communications between OIP server and communication server", page 31. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 33: Firewall Management
To achieve a high voice quality when using IP Softphones, it is important to dimension and plan the IP network carefully with the same care as when planning IP Hardphones or an AIN system (MiVoice Office 400). Network Bandwidth When dimensioning the network bandwidth in LAN environments it is important to make sure that the LAN environments are implemented or adapted with switches in- stead of hubs.
Page 34 60111 - 60120 OIP ISDN media driver 60901 - 60910 OIP ATAS gateways 61001 - 61010 OIP KNX driver 60501 - 60600 A free port is searched for and occupied Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 35: System Limits And Licensing
We recommend that you con- tact Support if the system load exceeds one or more of the following values. Tab. 21 OIP system limits with MiVoice Office 400 Complete configu- Integrated...
Page 36: Handling Oip Licences
OIP server Note: The communication servers connected also influence the system limits: Smaller communication servers (e.g. Mitel 415) or several communication servers lower the OIP system limits. You can offset this by using a more powerful PC. Maximum number …...
Page 37: The Oip Licences
Tab. 24 Licences for operator applications Licence Description Office Suite Mitel OfficeSuite user licence MiVoice 1560 MiVoice 1560 user licence MiVoice 1560 IP MiVoice 1560 IP user licence Connecting external directories The following licences activate the access to various directories from third-party manu- facturers.
Page 38 Each licence allows an agent group to be set up (skill). Call Centre Agents Each licence allows an agent to be set up. Activating the following licences allows the Mitel 400 CCS application to be used. Tab. 27 Mitel 400 CCS Licences...
Page 39 Mitel CCS supervisor One (1) supervisor client can be used with one of these licences. Mitel CCS wall board One (1) wall board view can be used with one of these licences. To use the wall board view, the creation of online reports must be activated...
Page 40: Installation
ATAS Interface. Releases the OIP DECT location fea- ture and the personal protection function (safeguard). Note (MiVoice Office 400 only) You can also activate the licences in the communication server (recommended). OIP Reads them out from the communication server .
Page 41 The following in- stallation procedure will takes you through the configuration of the selected compo- nents. You can activate and configure the features and services only after the installation. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 42: Configuring The Communication Server
3. 3. 2 Configuring the communication server Preparing MiVoice Office 400 for the OIP connection A user account and a user profile has to be set up for the OIP server before the OIP server is installed on the communication server.
Page 43: Oip Server Installation
Instead of installing OIP on your own server, you can also use a CPU2 or CPU2-S ap- plication card (Mitel 470 only). OIP and selected additional applications are prein- stalled and preconfigured on the application card. The higher level of integration simpli- fies both the commissioning and the maintenance.
Page 44 Please change the password after first access. The available views depend on the user group to which the logged on user belongs. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 45: Oip Services
• The Service level has the OIP services which provide the OIP applications with the individual functionalities of the OIP server. Access is controlled via the OIP user groups and the access rights assigned accordingly. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 46 The access right allows the OIP Services of all users in the same user group to be started. super user The access right allows the OIP Services of all users to be started. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 47 Buddy Manager (internal OIP service) is responsible for the central manage- ment of the user fields. Buddy Service The Buddy Service is responsible for accessing the presence indicator and for displaying the status information. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 48 Calendar Synchronization Service The Calendar Synchronization Service (internal OIP service) is responsible for synchronizing the local Microsoft Outlook contacts with the Mitel Office- Suite. Call Logging Driver You can use the Call Logging Driver service to control communication server call data on OIP and to store it in the OIP database.
Page 49 Operator Service Operator Service is responsible for managing the operator queue. PBX Driver Ascotel PBX Driver Ascotel (internal OIP service) is the interface adapter used for accessing the communication server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 50 The SMTP Driver (internal OIP service) is the interface adapter for sending e- mails and text messages (e-mail to text message). Subscriber Directory Service Subscriber Directory Service (internal OIP service) is responsible for manag- ing the internal private contacts. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 51 Output format for the ACD statistic data. standard ACD statistic data file directory Directory in which the ACD statistics are stored. acdlog The basic directory is the OIP installation direc- tory. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 52 ACD Log Service Access rights Access right Retrieve statistics Delete statistics Highlight the statistics record as Retrieved. A – Statistics of all Skills O – Statistics of Skills assigned to the agent Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 53 Create Wrap-up codes Delete Wrap-up codes Modify Wrap-up codes Administer business hours Active Directory Service The Active Directory Service (internal OIP service) is responsible for managing the Ac- tive directories. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 54 OIP user directory in the Directory Manager. Technical information about Active Directory is available on the internet, on the Micro- soft development page. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 55 OIP and to store them in the OIP database. The event and alarm reports can be further processed with the I/O system or they can be used in external applica- tions. A view or protocol file is not available. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 56 Alpha & Quick Dial Service The Alpha & Quick Dial Service (internal OIP service) is responsible for the name res- olution, which is sent to the communication server when dialling with names. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 57 Private number extension Extension added to the name of the private call PRIV number. Private fax number extension Extension added to the name of the private fax NOTUSED call number. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 58 Buddy Service The Buddy Service is responsible for accessing the presence indicator and for display- ing the status information. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 59 Simultaneous search requests Maximum number of simultaneous search requests. CLIP Service Activates or deactivates the CLIP Service. Enabled Calendar Manager Calendar Manager is responsible for the central management of calendar entries. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 60 Calendar Synchronization Service The Calendar Synchronization Service (internal OIP service) is responsible for syn- chronizing the local Microsoft Outlook contacts with the Mitel OfficeSuite. Call Logging Driver You can use the Call Logging Driver service to control communication server call data on OIP and to store it in the OIP database.
Page 61 Logging external calls Store external outgoing call entries in the data- Enabled base. Logging internal calls Store entries for internal calls and calls inside Disabled the network in the database. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 62 @CURRENCY Currency value In the standard settings the following character sequence is displayed on the system phone as the display text: Currency unit call charges/call duration sec. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 63 Start OIP services for users with monitoring rights on their line Start OIP services for users with control rights on their line G – User in the same user group A – All users Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 64 DNS name or IP address of the server on which the external phone-book directories are installed. Number of call number digits Number of phone number digits from back which are used to compare with the entries in the directory. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 65 1h - each hour 1d - each day Deletion time database table Time at which the database table entries will be 03:45 entries deleted, if the deletion interval is set to daily. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 66 Private OIP directories OIPuser entries are searched. directory PBX abbreviated dialling directory Private PBX phone book PBX user directory PISN user direc- tory Active Directory LDAP directory External phone book directories Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 67 DNS name or IP address of the server on which localhost the Event Service is installed. IP port IP port of the Event Service. 2500 Fax Manager Fax Manager (internal OIP service) is responsible for managing the fax functionality. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 68 Flow Manager (internal OIP service) is responsible for managing the call sequences. Flow Service Flow Service is responsible for the access to licences. Tab. 67 Flow Service Access rights Access right Create call sequences Delete call sequences Modify call sequences Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 69 The Jabber Driver (internal OIP service) is the interface adapter used for accessing the external Jabber/XMPP Instant Messaging systems. Journal Manager Journal Manager (internal OIP service) is responsible for managing the journal entries. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 70 IP port of the LDAP server. User name User authentication on the LDAP server. Example: CN=Directory Manager Password Password for user authentication on the LDAP server. LDAP base DN LDAP base directory Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 71 Company number DEFAULT-MAPPING Alias DEFAULT-MAPPING Company DEFAULT-MAPPING Position DEFAULT-MAPPING E-mail DEFAULT-MAPPING Private e-mail DEFAULT-MAPPING E-mail mobile DEFAULT-MAPPING Web page DEFAULT-MAPPING Manager's name DEFAULT-MAPPING Assistant's name DEFAULT-MAPPING Department DEFAULT-MAPPING User-defined 1 DEFAULT-MAPPING Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 72 Business call number telephoneNumber person organizationalPerson contact user inetOrgPerson Business fax number facsimileTelephoneNumber organizationalPerson contact user inetOrgPerson Private call number homePhone user inetOrgPerson Private fax number Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 73 Directory in which the log file for the licences .logs/license.txt registered in the system are stored. The basic directory is the OIP installation directory. License Service License Service is responsible for the access to licences. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 74 Load Balancing Service (internal OIP service) is responsible for the load distribution within the OIP Server Networks. Location Manager Location Manager (internal OIP service) is responsible for managing the cordless phone localisation. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 75 The log entries are erased from the OIP database at the time listed in Tab. 147, see also "Reorganize OIP database", page 235. Login Service Login Service is responsible for managing the login to the OIP server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 76 Create journal entry Creates for each incoming and outgoing mes- Enabled sage a journal entry. OIP Exchange driver address DNS name or IP address of the OIP Exchange driver. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 77 The presence status of Microsoft Outlook calendar entries is displayed in the OIP cal- endar by the OIP presence status. Access to the e-mail folder is required to store voice mails as e-mail in the In-box. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 78 Heartbeat interval (in milliseconds) with the cli- 300000 ents. Garbage Collection Clears the main memory. Enabled Notepad Service Notepad Service is responsible for managing the note entries and redial lists. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 79 Default setting Specific properties Description Settings Automatic parking of private If an operator call is answered during a call on Enabled calls the private line, the private call is parked. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 80 VoIP number extension Extension added to the name of the VoIP num- NOTUSED ber. Extension PBX internal number Extension added to the name of the PBX inter- NOTUSED nal number. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 81 OIP Name Server: Display When dialling by name on the system phone Disabled home fax number over the OIP Name Server the private fax num- ber is displayed in the search list. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 82 Skill DDI's. They must be entered in the order of the Skill DDI's. PBX Information Service PBX Information Service provides information about the connected communication server, e.g. the communication server name and users. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 83 All phone numbers which are equal to or longer than the bers configured length will be dialled as external number from the application (e.g. Mitel OfficeSuite), i.e. the external access code will be added automatically. The setting '0' deactivates this function.
Page 84 Delete PUM users Modify PUM users settings Private Card Directory Service The Private Card Directory Service (internal OIP service) is responsible for the central management of the communication server private phone book. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 85 If a Microsoft Exchange Server is connected the personal Outlook address books are also synchronized with the private OIP directories. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 86 Synchronization mobile phone Extension added to the name of the Mobile NOSYNC number during synchronization with the abbre- viated dialling list. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 87 Display extension The extension, which is added to the name of Disabled the number is displayed, if more than one num- ber are assigned to the entry (disabled). Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 88 The SMTP Driver (internal OIP service) is the interface adapter for sending e-mails and text messages (e-mail to text message). The settings for connecting to the external e-mail server are made here. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 89 Shortdial Directory Service (internal OIP service) is responsible for managing the com- munication server Abbreviated dialling. The setting for the range of the common abbreviated dialling in the MiVoice Office 400 network can be made here. Mitel Open Interfaces Platform...
Page 90 Subscriber Configuration Service is responsible for user and terminal settings. System User Directory Service System User Directory Service (internal OIP service) is responsible for managing all the registered users on the OIP server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 91 The Test Service is responsible for managing the OIP/ communication server test or- ders. Tab. 103 Test Service Specific Properties Default setting Specific properties Description Settings dummy Ticket Service Ticket Service is responsible for managing the call tickets. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 92 DNS name or IP address of the server on which the external phone-book directories are installed. Number of call number digits Number of phone number digits from back which are used to compare with the entries in the directory. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 93 Voice Mail Manager (internal OIP service) is responsible for managing the voice mails. Tab. 109 Voice Mail Manager Specific Properties Default setting Specific properties Description Settings Save voice mails Number of days the voice mails are stored Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 94: Oip Export Data
The Call centre statistics data are stored in four files on the OIP server if so selected during the user-defined installation of the OIP server. • Call centre status data (callcenter-@DATE-@TIME.txt) • Call centre call data (acdcall-@DATE-@TIME.txt) Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 95 Courtesy starts up. AgentRingTime Time at which the call is signalled to the first agent. AgentAnswerTime Time at which the call was answered by the agent. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 96 Call centre ID The Call Centre ID can be set in the ACD Log Manager. LogID Unique log ID UserID Unique OIP user ID. AcdCallID Unique call centre Call ID. Date Date Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 97: Call Data
The Tab. 116 lists the designators of the call data records. The column Designator PC5 format lists the relevant data fields of the PC5 format. More details on the PC5 format can be found in the MiVoice Office 400 System Manuals. Tab. 116 Designators of the call data records Designator...
Page 98 Gateway nodes AIN nodes via which to access the network. Gateway interface card Network card via which to access the network. Gateway port Port via which to access the network. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 99: O Data
Time at which the action was carried out. ActionId Action ID of the action carried out. DataType Data type DataSubType Other data type if action is suspported. Data Data sent with the action. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 100: Directories
You can configure users' access rights to the individual directories by assigning the us- ers to user groups to which the OIP service Directory Service has been assigned. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 101 The Active Directory is accessed in read only mode, i.e. it is not possible to modify the data in the Active Directory. The contact data is made available to the communication servers via the OIP Name Server, see "OIP name server", page 106. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 102: Directories Synchronization
OIP directories. Connected LDAP directories, external tele- phone directories and Active Directory are not synchronised. Figure Fig. 5 shows the synchronization of the directories, and the relevant OIP ser- vices. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 103: Communications Server Directories
Public contacts Fig. 5 Directories Synchronization Contact entries in the synchronised directories are managed via Mitel OfficeSuite, op- erator applications, OIP WebAdmin or via Microsoft Outlook. Synchronised directories of networked communication servers are managed via OIP WebAdmin. 4. 1. 1...
Page 104: Microsoft Exchange Server Directories
Public default contact folderoption. If it is located in a sub-folder, enter the corresponding path. Only a public Outlook contact folder can be synchronised with the communication server's abbreviated dialling lists. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 105: Searching In Directories
Search in directories All the search requests are sent to the OIP service Directory Service. With a full-text search the search request is forwarded directly to the configured directories. With the Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 106: Oip Name Server
CLIP analysis To evaluate the incoming call CLIPs, the directories configured in the OIP service is accessedCLIP Service. The user is shown the first hit. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 107: Oip Image Server
File path of the images <OIP directory>\webapps\axp\images\contacts Image format and size PNG, 150 x 200 pixels Configuring the image server in the WebAdmin in expert mode, Configuration IP network Image server view communication server Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 108: Presence Profiles
Internal users Calendar-based User-based e.g. display of the presence states in the Mitel OfficeSuite phone window or in the presence indicator e.g. display of the presence states on the phone or to the calling party Tab. 120 Legend / explanation:...
Page 109 OIP has more presence statuses than Outlook; some of the designations used are also different. The table below shows how the terms are assigned: Tab. 121 Designation and assignment of presence states in Outlook, OIP / Mitel OfficeSuite and PBX Communication Outlook...
Page 110: Defining And Activating Presence Profiles
Presence profiles can be defined via the OIP applications. No presence profiles are available in the standard configuration. For users to define and use presence profiles, you must activate the Presence Profile licence. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 111: General Profile Features And Sub-Profiles
The General profile features contain information about the profile, regulates the profile availability, the presence status and the allocation of the function profiles which are ac- tivated when the profile is activated/deactivated. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 112: Functions Sub-Profile
Presence status Sets the required presence state when the profile is activated. Absence reason Displayed in a precise indicator (e.g. on the Mitel OfficeSuite or an OIP operator application). Message Displayed in a precise indicator (e.g. on the Mitel OfficeSuite or an OIP operator application).
Page 113: Notification Sub-Profile
Other instances include: User interaction via the system phone or a soft- phone, call forwarding destinations of the Presence Indicator, the Mitel OfficeSuite or a softphone, default call forwarding destinations defined in the communication server. Call forwarding type Selecting the call forwarding type.
Page 114 The event is notified by means of an indication on the terminal: • to the current user • Indiciation on the terminal of the current user. • User • Indication on the terminal of the specified user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 115: Audio Sub-Profile
Prevents other instances from altering the settings specified by the selected display profile as long as this presence profile is activated. Other instances include: I/O events, settings in the Presence Indica- tor. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 116: Profile Switch
1. Set up a presence profile for each presence status used, as indicated under "Defin- ing and activating presence profiles", page 110. 2. In the navigation tree right-click the OIP user and selectProfile switch. Profile switch window appears. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 117 Profile subject Exchange subject Calendar subject <blank> Calendar subject Linking rules for specific location texts: Exchange location Calendar location Profile location Profile location Exchange location Calendar location <blank> Calendar location Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 118 When a presence profile is activated, its presence state is forwarded to the presence indicator. It can however also be overwritten by a different instance (see also "Presence status in the OIP:", page 108). Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 119: Oip Applications
Start the installation via the OIP WebAdmin Installations view. To install Mitel Office- Suite, proceed as follows: 1. On the computer on which you wish to install Mitel OfficeSuite open a browser and log on to the OIP WebAdmin of your OIP server.
Page 120: Oip Operator Applications
Any PC on which the MiVoice 1560 IP IP softphone is to be operated must be equipped with media devices (e.g. a headset). In an MiVoice Office 400 network one OIP PC operator console can be used across the network. The only requirement is that all the network’s communication servers are connected to the same OIPserver.
Page 121: Configuring The Communication Server
You can carry out the assignment of the OIP operator application to the user later on when setting the application up on the computer. 3. Configure the user’s other properties. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 122: Installing And Setting Up The Operator Application
2. Navigate to the installation view and load the installation file on the PC, by clicking MiVoice 1560 PC Operator installation link. 3. Start the downloaded setup file by double-clicking on it and follow the instructions given in the installation procedure. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 123 The phone assignment is carried out in accordance with the settings in OIP. The phone assignment is carried out manually using the following setting. • Select terminal Assign the operator application to the phone of your choice. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 124: Setting Up A Cordless Phone As An Operator Console
1. Check whether an operator application has been set up for the users planned to serve as agents. 2. Assign all the users the default CTI licence. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 125: Office Edial (Dialling Application)
It is given the name “ER - <Name of the operator group>” (ER = Emergency Routing). • In the operator group's call distribution element, the newly created call distribution element is entered under CDE if no answer. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 126: Installation
On the other hand, Office eDial should dial internally for instance numbers from the per- Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 127: Oip Tapi Service Provider
To install the OIP TAPI Service provider, you have to have local administrator rights. Installation Instructions In a MiVoice Office 400 network, the OIP TAPI service provider must be installed only once. The OIP server handles the administration of the network communication serv- ers and, depending on the configuration of the access rights, provides all the lines to OIP TAPI service providers.
Page 128: Connection To The Oip Server
Read out lines to display the available lines. 3. If required, carry out any user-defined settings. 4. Save the configuration for the specified user in the TSP user profile by clicking Save. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 129 For both functions the user rights settings have to be configured in the communication server in each Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 130: General Settings
In the Log Directory field, specify the path to the log files (default setting c:\debug\). Check that with this entry the directory is not automatically added. The folder itself has to be created separately, for example using Windows Explorer. You can also specify Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 131 <mmddhhmm> stands for the month, day, hour and minute on which the log file was created. Debug Level is used to specify the information to be logged. Normally all the options should be activated. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 132: Automation And Alarm Systems
Automation and Alarm Systems Automation and Alarm Systems OIP offers the possibility of expanding the internal MiVoice Office 400 messaging and alarming interfaces into a comprehensive automation and alarm systems. The various I/O applications are structured and configured in the I/O Manager. The I/O applications consist of one or more action trees in which the individual actions are logi- cally linked with one another.
Page 133 For a better overview and layout of the tree structure, you should start every I/O appli- cation with the action IOSystem under the output action. This ensures that the individ- ual I/O applications are separated from each other and any unwanted interactions are avoided. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 134: I/O Actions
An I/O action is a logic module with various inputs and outputs. Events are processed on the inputs based on the implemented logic and configured parameters. Figure Fig. 10 shows the general functional diagram of an I/O action. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 135 The Tree event selector is a switch that defines which event is sent along the tree. The following settings are possible: • No event • Actor • Indicator • Actor and Indicator There is no entry corresponding to the No event setting. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 136 OIP user (e.g. PBXUserCommand or PBXRedKey); if not, it is blank. Monitoring The I/O Manager can be used to set for each configured action whether the action in question should be monitored. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 137 S from 0 to 255 Multiple entries of group addresses or user numbers are possible; they must be sepa- rated with ";". The events can correspond to different types of data. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 138 The string data type is normally used if the result of the action (actor) is forwarded. How to use the variables correctly is detailed in each ac- Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 139 Data field of the event as value. With the string data type, it’s the text; with the switching data type, it’s 1 or 0. @PBXID OIP PBX ID PBXNAME OIP PBX name Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 140 First substring (from the start of the string to the first separator) @TEXTPARAM2 Second substring (between the first and second separator) @TEXTPARAM3 Third substring (from the second substring to the end of the string) Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 141 Tab. 144 Special variables Variable Description @EMPTY Forwards a blank string. @OFF Corresponds to value 0. Corresponds to value 1. @PARTNERNAME Caller’s name, if known. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 142 PBXCallState). With these variables the required partner information can be specified by adding a number. With external calls three different information segments can be called up: • @PARTNERNUMBER1: Caller CLIP Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 143: Oip I/O Actions
Tab. 145 gives an overview of the OIP I/O actions. The availability of the actions on the various platforms is listed in columns [A] to [C]: • MiVoice Office 400 = column [A] • OpenCom 1000 = column [B] Tab. 145 List of OIP I/O Actions...
Page 144 "OR operation" and sends the output signals for activating and deactivating actions. LogicXOR The LogicXOR action checks input signals for "EXCLUSIVE-OR operation" and sends the output signals for activating and deactivating actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 145 PBXCallRecording The PBXCallRecording action is for starting and stopping the recording function of a user. PBXCallState The PBXCallState action evaluates the call sta- tus of the configured users. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 146 PBXPresenceKey The PBXPresenceKeyaction indicates the presence status on a configured redkey. PBXPresenceState The PBXPresenceState action evaluates the presence status of the configured user. The presence status can also be set. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 147 The Routing action is used to change the dynamic routing of calls in the Routing Man- ager. RSSNews The RSSNews action indicates messages in ATAS RSS file format on the display of the system phone. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 148 WebPage The WebPage action is used to display a web- site in the Mitel OfficeSuite of the user who is logged in. Application example: Webcam view of a door intercom For OpenCom 1000 the licence is ATAS Gateway pro...
Page 149 All the lights on a particular storey should be switched off using a configured Redkey on the system phone. AstroCalendar AstroCalendar action calculates sunrise and sunset times for the configured loca- tion based on astronomic calculations Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 150 Enable switch on/off Actor sunrise Sunrise Tree event State Sunrise/ on/off Indicator Sunset calculation Fig. 12 I/O action AstroCalendar Blinker Blinker action activates or deactivates actions depending on the time interval. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 151 Switch sensor on/off Indicator on/off click toggle Click sensor on/off double long Fig. 13 I/O action Blinker CalendarEntry CalendarEntry action evaluates calendar entries according to the start and end time. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 152 String start Actor String end Calendar event Tree Tree event event State selector Subject filter on/off Indicator Location filter Fig. 14 I/O action CalendarEntry CalendarNotification CalendarNotification action evaluates calendar reminders. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 153 For the EmailMessage action, the installation component Connection to an SMTP mail server must be selected and configured during installation of the OIP server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 154 The analysis of received e-mails is available only with the connection to a Microsoft Ex- change server; the user’s mailbox must also be configured in the user profile. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 155 Subject filter Message on/off Sender address Fig. 17 I/O action EmailTrigger Enabler Enabler action activates or deactivates the actions directly subordinated to this ac- tion, depending on the parameters supplied. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 156 Enable switch on/off Set sub-actions on/off Enable switch Tree event on/off Sensor on/off State on/off on/off Actor Fig. 18 I/O action Enabler Execute Execute action starts an external application.. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 157 Tree event Sensor on/off Tree event State Indicator on/off Fig. 19 I/O action Execute FileWriter FileWriter action writes the data received to the configured I/O export data file. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 158 Tree event Create file entry Text Sensor Fig. 20 I/O action FileWriter Filter Filter action compares incoming events with the configured filter criteria. If they match up, the events are forwarded. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 159 Click sensor on/off double long Fig. 21 I/O action Filter FloatingValue FloatingValue action sends floating point numbers in accordance with the IEEE754 standard with an accuracy of 4 bytes. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 160 Float value off Tree event Sensor on/off Tree event State on/off any type=on Fig. 22 I/O action FloatingValue Heartbeat Heartbeat action periodically sends a switch-on message to the defined I/O group. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 161 Enable switch on/off on/off Actor Tree event Sensor State on/off Fig. 23 I/O action Heartbeat Initializer Initializer action is activated after the configured delay once the OIP server is started. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 162 Tree event State System start-up Start-up time delay System shut-down on/off Indicator Fig. 24 I/O action Initializer Inverter action inverts Boolean-type input signals (true → false or false → true). Inverter Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 163 Automation and Alarm Systems Fig. 25 I/O action Inverter IOSystem The IOSystemaction is a placeholder for creating new node points for a clearer over- view. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 164 This means that the action tree is interrupted at this point. IP Text Listener IP Text Listener action evaluates text strings that are sent to a specified IP ad- dress. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 165 (e.g. Google Talk). The presence status in OIP (Absent, Meeting, ...) is transmitted on the instant messaging status and vice versa. Chat mes- sages can be received as system messages. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 166 OIP call state Set Jabber presence state mapping Fig. 28 I/O action JabberAccount LogicAND LogicAND action checks input signals for "AND operation" and sends the output signals for activating and deactivating actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 167 Logic sensor on/off Logic actor Fig. 29 I/O action LogicAND LogicNOT LogicNOT action checks input signals for "NOT operation" and sends the output signals for activating and deactivating actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 168 Logic sensor on/off Logic actor Fig. 30 I/O action LogicNOT LogicOR LogicOR action checks input signals for "OR operation" and sends the output sig- nals for activating and deactivating actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 169 Logic sensor on/off Logic actor Fig. 31 I/O action LogicOR LogicXOR LogicXOR action checks input signals for "EXCLUSIVE-OR operation" and sends the output signals for activating and deactivating actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 170 Enable switch on/off Actor Tree event Sensor Tree Tree event event State selector on/off Indicator on/off on/off Logic sensor on/off Logic actor Fig. 32 I/O action LogicXOR MessageWaitingIndication The action MessageWaitingIndication Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 171 MWI state change Indicator State received for user Enable switch on/off Tree event Set MWI state for user Sensor Fig. 33 I/O action MessageWaitingIndication Notification The action Notification Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 172 Notify Tree event Set notification Build notification Sensor Fig. 34 I/O action Notification ParameterSetup ParameterSetup action allows the properties of actions directly subordinated to it to be adapted during runtime. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 173 PBXACDAgentSkill action changes the status (activated, deactivated) of the agent for the configured skill. If the configured agent is activated or deactivated in a Skill, the status is forwarded accordingly. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 174 If the agent status received corresponds to the configured status, the corre- sponding events are forwarded. If an event is received, the agent status can be set for the configured user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 175 Set ACD agent state Click sensor on/off double long Fig. 37 I/O action PBXACDAgentState PBXACDSkillCalls PBXACDSkillCalls action monitors the number of unanswered calls in the ACD queue for the configured skill. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 176 I/O action PBXACDSkillCalls PBXACDSkillState PBXACDSkillState action changes the status (open, closed) for the configured skill. If the status of the configured (open, closed) is modified, the status is forwarded accordingly. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 177 Tree event Skill state Sensor on/off Switch sensor on/off Set ACD skill state Fig. 39 I/O action PBXACDSkillState PBXAlarm PBXAlarm action evaluates received PBX alarms in accordance with the parame- ters. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 178 State Alarm on/off Indicator evaluation on/off Type/Parame- ter 1-3 Fig. 40 I/O action PBXAlarm PBXCallDeflect PBXCallDeflect action evaluates the incoming CLIP and forwards the call to the specified destination. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 179 Indicator CLIP trigger CLIP ignor Deflect with configured destination Destination Fig. 41 I/O action PBXCallDeflect PBXCallRecording PBXCallRecording action is for starting and stopping the recording function of a user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 180 Tree event event selector on/off State Key param start/stop on/off Indicator Destination Call recording Fig. 42 I/O action PBXCallRecording PBXCallState PBXCallState action evaluates the call status of the configured users. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 181 Tree event event filter selector State CLIP ignore = configured call state on/off Indicator Fig. 43 I/O action PBXCallState PBXChargeContact PBXChargeContact action evaluates the charge contact of the configured DECT handsets. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 182 Charge contact state Tree Tree event event selector State Subscriber on/off Indicator on/off match Fig. 44 I/O action PBXChargeContact PBXClipSetup PBXClipSetup action configures the outgoing CLIP number for the configured user Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 183 Indicator on/off click toggle Click sensor on/off double long Fig. 45 I/O action PBXClipSetup PBXControlOutput PBXControlOutput action evaluates the status of the control output (relay) and can also set it. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 184 DECT handset in a configured area. The PBXDectSubscriber action is available only if at least three DECT radio units are connected to the communication server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 185 DECT radio unit connected to the communication server. PBXDectSystemBase action is available only if at least three DECT radio units are connected to the communication server. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 186 DECT handset is located in the area of the DECT radio unit. PBXDectSystemBase action can be displayed in the chart view, see also "DECT locating", page 232. PBXDestinationState PBXDestinationState action sets or evaluates the CFU state of an user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 187 Sensor on state Set destination state with configured CF settings configured Switch sensor off state Fig. 49 I/O action PBXDestinationState PBXDisplay PBXDisplay action controls the display of the system phone. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 188 I/O action PBXDisplay PBXDisplayOption PBXDisplayOption action is responsible for displaying and evaluating the foxkeys An action of the PBXDisplayOption action type is always a subordinate action of the PBXDisplay action type. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 189 String off on/off Tree Tree event event State selector on/off Key pressed on/off Indicator toggle Fig. 51 I/O action PBXDisplayOption PBXMacro PBXMacro action sends PBX macros configured in the parameters. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 190 String off on/off Tree Tree event event State selector on/off Key pressed on/off Indicator toggle Fig. 52 I/O action PBXMacro PBXMessage PBXMessage action sends a message to the configured users. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 191 The PBXMessageIndication action responds to MWI events from the communication server (e.g. receipt or deletion of a voice mail). The OIP internal MWI status can be set based on the events received and forwarded accordingly. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 192 Fig. 54 I/O action PBXMessageIndication PBXMessageToMail The PBXMessageToMail action evaluates text messages that are sent over the com- munication server text message system to forward them as e-mails or SMS. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 193 Send email via Listening SMTP or Exchange PBX Message connector Fig. 55 I/O action PBXMessageToMail PBXMessageTrigger The PBXMessageTriggeraction evaluates text messages that are sent over the com- munication server text message system. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 194 State Message on on/off Indicator on/off Message off Tree event on/off Fig. 56 I/O action PBXMessageTrigger PBXNetworkMessage PBXNetworkMessage action sends messages to the QSIG network. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 195 Tree event match Text Analyse destination, Send text to all subscriber and text subscribers displays Fig. 57 I/O action PBXNetworkMessage PBXPresenceKey The PBXPresenceKeyaction indicates the presence status on a configured redkey. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 196 Call state Indicator Show LED on Redkey Fig. 58 I/O action PBXPresenceKey PBXPresenceState PBXPresenceState action evaluates the presence status of the configured user. The presence status can also be set. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 197 Subscriber Redkey pressed Show state on display match if text is configured Fig. 59 I/O action PBXPresenceState PBXPUMState PBXPUMState action sets and evaluates the PUM status of the configured user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 198 Fig. 60 I/O action PBXPUMState PBXRedKey PBXRedKey action evaluates the received character string stored on a pro- grammed redkey, and sends Boolean-type output signals to the addressed actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 199 Indicator on/off/toggle State Set LED on terminal set state only Fig. 61 I/O action PBXRedKey PBXRedKeyLED PBXRedKeyLED action controls the LED for the configured redkey function on the system phone. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 200 (on/off) of a configured PBX user.. The status might be a particular call status or a new voice mail. The status can be used for the chart display. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 201 Tree value Tree event event State selector on/off on/off Indicator Fig. 63 I/O action PBXSubscriber PBXSwitchGroup PBXSwitchGroup action sets and evaluates the status of the switch position (day, night, weekend). Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 202 All the team members see on the display of the system phone the calls made to the team members and can use the foxkey to fetch the calls. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 203 Team call CLIP filter off/ring/connect Tree event Call state CLIP filter evaluation Fig. 65 I/O action PBXTeamCall PBXTeamKey PBXTeamKey action simulates a team key that is available in the QSIG network. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 204 The PBXTerminalEvent action evaluates safeguard alarms from the DECT cordless phones. The following alarm criteria are recognised: redkey, man-down alarm, no-movement alarm, escape alarm, test alarm and room monitoring (Noise).requires an ATAS li- cence. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 205 Actor Logic on/off Tree Tree event event State selector on/off on/off Indicator toggle toggle Fig. 67 I/O Action PBXTerminalEvent PBXUserCommand PBXUserCommand action evaluates alarms sent via the *77xxxx# function code. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 206 Indicator State Set state only Fig. 68 I/O action PBXUserCommand PBXUserGroup PBXUserGroup action sets and evaluates the status of the configured users in the user group. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 207 Log in/out from user group Toggle sensor toggle click toggle Click sensor on/off double long Fig. 69 I/O action PBXUserGroup PBXVoiceMail PBXVoiceMail action responds to voice mails received by the configured user. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 208 CLIP filter Voice mail Indicator received Fig. 70 I/O action PBXVoiceMail RandomSwitch RandomSwitch action activates or deactivates the status of any subordinated ac- tions randomly in the configured time interval. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 209 During an absence the lights in various rooms of a house are to be switched on and off again randomly. RSSNews RSSNews action indicates messages in RSS file format on the display of the sys- tem phone. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 210 Tree event event Tree event State selector on/off Sensor on/off Indicator Fig. 72 I/O action RSSNews ScalingValue ScalingValue action sends a configured floating point number to a configured I/O group. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 211 Scale value on Actor Scale value off Tree event Sensor on/off Tree event on/off any type = on Fig. 73 I/O Action ScalingValue Sequence Sequence action activates the subordinated actions in sequence. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 212 Click sensor on/off double long Fig. 74 I/O action Sequence SmallFloatValue SmallFloatValue action sends floating point numbers in accordance with the IEEE754 standard with an accuracy of 2 bytes. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 213 Float value off Tree event Sensor on/off Tree event on/off any type = on Fig. 75 I/O action SmallFloatValue State The action State action indicates the status of the action. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 214 State Set state only Fig. 76 I/O action State StringFilter StringFilter action compares messages received with the configured filter criteria. If they match, the configured text is forwarded. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 215 Inform switch on/off Enable switch on/off Actor Text Tree event Sensor Tree event State Filter matching Fig. 77 I/O action StringFilter StringTrigger StringTrigger action evaluates messages received according to their content. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 216 Sensor on/off Tree Tree event event selector State Trigger on/off Indicator matching on/off Fig. 78 I/O action StringTrigger StringValue StringValue action sends configured character strings to the corresponding ac- tions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 217 Tree event Sensor on/off Tree event on/off any type = on Fig. 79 I/O action StringValue Switching Switching action receives and sends events depending on the internal status of the action. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 218 Switch sensor on/off Toggle sensor on/off Indicator toggle click toggle Click sensor on/off double long Fig. 80 I/O action Switching SwitchingValue SwitchingValue action sends Boolean-type values if events are received. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 219 Tree event State on/off any type = on click Event = on Click sensor on/off double long Fig. 81 I/O action SwitchingValue Timeout Timeout action delays the sending of output signals. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 220 Indicator click Click sensor on/off double on/off long Fig. 82 I/O action Timeout TimerSwitch The TimerSwitchaction is a timer switch that activates or deactivates the addressed actions at specific times. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 221: Knx Connection
An overview of standardised DPT and EIS data types is available here: Tab. 142. You will find further information about configuration in the description of individual I/O actions under OIP I/O actions and KNX I/O. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 222: Knx I/O Actions
The KNXWatering action controls the automatic garden sprinkler system based on the data from the rainwater and humidity sensors, temperature and/or configured time intervals. KNXWindSpeed The KNXWindSpeed action evaluates the wind speed. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 223 The KNXBrightness action evaluates the brightness values using the configured val- ues. KNXDimValue The KNXDimValue action sends the settings for KNX dimmers. KNXHeatDevice The KNXHeatDevice action controls heating systems for example. KNXHeatValve Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 224 The KNXPump action controls external devices (e.g. pumps). KNXRainSensor The KNXRainSensor action evaluates the rain status using I/O group events. KNXScene The KNXScene action activates all configured actions and sub-actions. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 225 The KNXWatering action controls the automatic garden sprinkler system based on the data from the rainwater and humidity sensors, temperature and/or configured time in- tervals. KNXWindSpeed The KNXWindSpeed action evaluates the wind speed. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 226: Oip Knx Driver
Windows oper- ating system. Restoring the default values of the BCU component To restore the default values of the BCU component, proceed as follows: 1. Power off the bus. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 227 Server address, enter the IP address of the KNX server. The OIP KNX driver is uninstalled via the Windows control panel (Programs and func- tions) of the Windows operating system. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 228: Oip Atas Gateways
1. Activate an ATAS Gateway licence. Note (only for MiVoice Office 400): You can also activate the licences in the communication server (recommended). OIP reads it out from the communication server then activates the Gateway. 2. Create a new OIP user for the ATAS administrator (e.g. atasadmin). Enter the ac- cess data and indicated (username and password).
Page 229 Using OIP ATAS-Gateways When you start a connection the external ATAS application must log on with the OIP server. To do so, enter the user data of the ATAS administrator you created. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 230: Application Examples
ACD_SUPERVISOR user group. The Mitel 400 Call Center has now been set up as basic call centre with a skill. Extend the configuration as needed. OIP-Softphones or OIP Rich-Client applications of the set up agents now have, for the call centre operation, extended operating elements and the group administrator can monitor the call centre operation in the OIP WebAdmin call centre views.
Page 231: External Tapi Client Server Applications
5. If the external TAPI client-server application has to be used as ACD application, set it as indicated in "Setting up the Mitel 400 Call Center", page 230. 6. If the external ACD application is to take charge of agent status changes such as...
Page 232: Dect Locating
Make sure the file name does not contain any spaces and is identical with the action name in the I/O Manager. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 233: Rss News On System Phones
1. Start the OIP application Manager. 2. Add another action of the type IO system then name it, for instance, news. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 234 – RSS location – Subscribers – Display time – Ring time At the time interval configured under Refresh time OIPreads the provider’s RSS file and displays the newly added messages.. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 235: Maintenance And Troubleshooting
(sql) • clients (zip) - contains a file each for MiVoice 1560 PC Operatorand Mitel Office- Suite. The backup copies are also compressed in the .zip file oipBackup. A copy of this .zip file is stored in the directory <OIP...
Page 236: Restore Oip Configuration
2. Log on to the OIP server using the OIP Administrator (oipadmin). 3. Open the OIP configuration and in the PBX network menu select the communication server whose IP address you wish to change. You can change the IP address only Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 237: Hardware Modifications On The Communication Server
If the dimension and performance of the OIP server do not match the operational re- quirements, this may lead to malfunction. That is why utmost care has to be taken dur- ing planning to ensure that the infrastructure complies with the requirements. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 238: Connection Monitoring
The OIP server’s communications with the communication server, the OIP database, the OIP applications and the OIP Connectors are monitored using Heartbeats, see Fig- ure Fig. 84. OIP client applications Mitel OfficeSuite Mitel MiVoice 1560 PC Operator I/O management Communication OIP server OIP TAPI service provider...
Page 239: Oip Server Performance
Only a permanent load of more than 30% should be considered as critical. In this case check the amount of time the following data is stored in the database: • Call centre statistics data • Call journals (logs) Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 240: Backing Up Log Files
From the OIP server installation directory, save the log files with the file extension *.log. OIP applications From the installation directory of the OIP application, save the log files with the file ex- tension *.log. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 241: Malfunction During The Runtime
Malfunction during the runtime Any malfunction during the runtime is recorded in the corresponding log file. Figure Fig. 85 gives an overview of where the various log files are created. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 242 - Windows Event Viewer - tspa<mmddhhmm>.log - atapilib.log Fig. 85 Log file overview MiVoice Office 400 and OpenCom 1000 Tab. 148 MiVoice Office 400 and OpenCom 1000 log files Log file Remarks MiVoice Office 400 log files: • I-bus •...
Page 243 The second level comprises the log files of the individual OIP services. These log files are created or filled with log entries only if the corresponding OIP service has been set to debug. Tab. 150 lists the OIP services and the relevant log files. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 244 Directory Service DirectoryService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Display Manager DisplayManager_yyyy-mm-dd_hh-mm-ss_0.log Display Service DisplayService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Event Service EventService_yyyy-mm-dd_hh-mm-ss_0.log Fax Manager FaxManager_yyyy-mm-dd_hh-mm-ss_0.log Fax Service FaxService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Feature Service FeatureService_yyyy-mm-dd_hh-mm-ss_0.log Flow Manager FlowManager_yyyy-mm-dd_hh-mm-ss_0.log Flow Service FlowService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Function Key Manager FunctionKeyManager_yyyy-mm-dd_hh-mm-ss_0.log Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 245 PBXConfigDriver-<PBX IP address>_yyyy-mm-dd_hh-mm-ss_0.log PBXDriverAFP-<PBX IP address> _yyyy-mm-dd_hh-mm-ss_0.log PBXDriverAscotel-<PBX IP address> _yyyy-mm-dd_hh-mm-ss_0.log PBXDriverInfolink-<PBX IP address>_yyyy-mm-dd_hh-mm-ss_0.log TCP-OUT-<PBX IP address> -1061_yyyy-mm-dd_hh-mm-ss_0.log TCP-OUT-<PBX IP address> -1070_yyyy-mm-dd_hh-mm-ss_0.log TCP-OUT-<PBX IP address> -1074_yyyy-mm-dd_hh-mm-ss_0.log TCP-OUT-<PBX IP address> -1088_yyyy-mm-dd_hh-mm-ss_0.log Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 246 System User Directory Service SystemUserDirectoryService_yyyy-mm-dd_hh-mm-ss_0.log Test Manager TestManger_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Test Service TestService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Ticket Service TicketService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log Time Service TimeService_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log TTS Manager TTSManager_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log TwixTel Directory Service TwixTelDirectoryService_yyyy-mm-dd_hh-mm-ss_0.log User Preferences Service UserPreferences_<OIP-user-ID>_yyyy-mm-dd_hh-mm-ss_0.log User Profile Manager UserProfileManager_yyyy-mm-dd_hh-mm-ss_0.log Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 247 OIP application, the application files will again be downloaded. 2. From the Java Control Panel activate debugging from the Advanced tab. 3. Reproduce the malfunction. 4. From the user profile directory ...\Sun\Java\Deployment\log, save the log file vaws*.log. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 248 Maintenance and Troubleshooting Operator applications 1. Activate debug mode. 2. From the user profile directory ...\Documents and Settings\All Users\Application Data\Mitel, save the entire Logs directory. Media Server The Media Server is installed with an OIP softphone: From the user profile directory save the log file media.log.
Page 249 1. On the PC on which the OIP Exchange driver is installed, save the log files from the following directories: – Windows XP: c:\Document and Settings\All Users\ApplicationData\Mitel\Oip\MsxDrv\Log\ – Windows Server 2008/2008 R2 and Windows 7/Vista: c:\ProgramData\Mitel\Oip\MsxDrv\Log\ 2. On Microsoft Exchange Server, save the Windows event display log files.
Page 250 1. On the PC on which the OIP ODBC/JDBC driver is installed, save the entire logs rectory from the installation directory. 2. On the PC on which the driver of the OIP ODBC/JDBC is installed, save the log files of the Windows event display. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 251 1. On the PC on which the OIP KNX driver is installed, save the entire logs directory from the installation directory. 2. On the PC on which the driver of the OIP KNX is installed, save the log files of the Windows event display. Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 252 Directory connection: 100 KNX 222 Active Directory 101 LogicAND 166 Configuration 101 LogicNOT 167 External phone book directories 102 LogicOR 168 LDAP directories 102 LogicXOR 169 Search 105 MessageWaitingIndication 170 Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 253 KNXScene 224 RandomSwitch 208 KNXSunblind 225 RSSNews 209 KNXTemperature 225 ScalingValue 210 KNXVentilator 225 Sequence 211 KNXWatering 225 SmallFloatValue 212 KNXWindSpeed 225 State 213 StringFilter 214 StringTrigger 215 LDAP directories 102 Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 254 OIP server performance 239 OIP server: runtime 241 Installation 40 Mitel 6 Installation components 40 Mitel 400 Call Center 16 Logging on 44 Mitel 400 CCS 16 Uninstallation 45 MiVoice 1560 PC Operator 120 Windows system services 44 Modification on the communication server 236...
Page 255 OIP Applications 119 Test Manager 91 OIP Services 45 Test Service 91 OIP TAPI service provider 127 The phone book Directory Service 64 Open Interfaces Platform 15 Ticket Service 91 OIP-Server: Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 256 Signalling and signalling paths 28 Statistics data: Call centre 94 Symbols 11 Synchronisation: Directories 102 Microsoft Exchange directories 104 PBX directories 103 System services 44 TAPI Client-Server applications 231 Telephony server 230 Mitel Open Interfaces Platform syd-0575/1.21 – OIP R8.6.0 – 01.2016...
Page 257 Release Notes OIP 8.6.0.10 RELEASE DATE: 21.12.2015 Supported Communication Systems: MiVoice Office 400, OpenCom 1000...
Page 258 1 ABOUT THIS DOCUMENT This document provides the Release Notes for OIP 8.6.0.10 for MiVoice Office 400 and OpenCom 1000 R6.2. Changes are listed since OIP 8.6.0.5 GA. 2 SOFTWARE OVERVIEW Software Version 8.6.0.10 MiVoice 1560 PC Operator 2.0.9.0 OIP-TSP 8.3.1.0...
Page 259 Operator can be used. Local IntelliGate licenses are recognized by OIP 8.5.2.8 and newer. 4 SOFTWARE COMPATIBILITY Software Version Additional Information Backward compatibility to MiVoice Office 400 Release 4.0 MiVoice Office 400 Release 4.0 SP1 and MiVoice Office 400 Release 3.2 Not compatible with OpenCom OpenCom 1000 Release 6.1 and 6.2...
Page 260 Software Version Additional Information OIP Toolbox Administration Windows Vista SP2 Since OIP 8.6.0.8 the OIP Toolbox contains the I/O Windows 7 SP1 Manager and Tax Manager Windows 8 / 8.1 only Windows 10 32-bit & 64-bit operating Windows Server 2008 SP2 systems supported Windows Server 2008 R2 SP1 Home editions of Windows...
Page 261 Software Version Additional Information Local Outlook connectivity With MiVoice Office 400 supported for controllers local Outlook connectivity requires a client Outlook 2007, 2010, 2013 license 32-bit & 64-bit operating systems Mitel OfficeSuite Windows Vista SP2 32-bit & 64-bit operating systems supported...
Page 262 5 NEW OR CHANGED FUNCTIONALITY Full virtualized solution including Mitel 400 Call Center and OIP applications. OIP can be used within Virtual Appliance (VMware compliant high performance solution built on Mitel Standard Linux OS). The usability of the web based configuration tool (OIP WebAdmin) has been improved with the...
Page 263 6 ISSUES SOLVED SINCE OIP 8.6.0.5 6.1 ISSUES SOLVED IN OIP 8.6.0.10 ADBT Title 127362 Switzerland 50947 CPU2 Password restrictions 201823 192361 Switzerland 57281 Activate evacuation using TAPI or CSTA for virtual terminal 193231 Denmark 57414 Problem with received number format in Office Suite when answer on a SIP term.
Page 264 ADBT Title 202193 Nordic 58587 Call centre "Alternative number" not persistent if added in Skill menu 202511 Nordic 58616 Not possible to scroll in Call centre status from web configuration 202478 Nordics 58618 Status indicator is set to idle in speech state if multiple terminals are used 202924 Germany...
Page 265 204790 Germany 58895 195373 204772 Austria 58884 OfficeSuite with Mitel 6800 SIP Phones - Call transfer not working 204271 Denmark 58963 MiVoice1560: error message <Server address cannot be resolved> on startup Release Notes for OIP 8.6.0.10 / depl-2416 / 1.0...
Page 266 Load the OVA package with the vSphere onto the virtual machine of the server. Open the Console A menu to enter the Application record ID is shown. Press next to login into the Mitel Standard Linux. o Use the default username=”admin” and the default password=”password” to login.
Page 267 7.1.2 SYSTEM UPDATE Existing Virtual Appliance can be updated using the update package (zip file) available on download server. Use “Maintenance / System update” menu point in OIP WebAdmin to select the update package and perform the update. 7.1.3 USERNAME, PASSWORD The default OIP Webadmin username is: “oipadmin”, the default password is “oipadmin”...
Page 268 List of the PC on which the OIP Tool box should be started (Control Panel - Open Java. Open Tab Security to add the location). See as well Knowledgebase entry TI-1563. 7.7 EXTENDED CTI SUPPORT WITH MITEL OFFICE SUITE DSI / IP...
Page 269 OfficeSuite). Disclaimer Mitel Schweiz AG will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel Schweiz AG will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Mitel MIVOICE OFFICE 400 System Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel MIVOICE OFFICE 400

Summary of Contents for Mitel MIVOICE OFFICE 400

Table of Contents