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Mitel 6940 SIP User Manual

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MIVOICE OFFICE 400
MITEL 6940 SIP
USER GUIDE
eud-1765_en / 2.0 – R6.0 – 06.2018

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Summary of Contents for Mitel 6940 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6940 SIP USER GUIDE eud-1765_en / 2.0 – R6.0 – 06.2018...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6940 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other products of Mitel, please visit our website www.mitel.com, use our...

  • Page 4: Safety Information

    • Protect your device against the moisture, excessive dust, corrosive liquids and steam. • Do not expose your device to electromagnetic fields (for example: electric motors, household appliances). The speech quality could be affected. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R6.0 • Document date: 06.2018 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1765_en.pdf?get&DNR=eud-1765 or find the document on: Mitel eDocs. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 6: Table Of Contents

    Line keys on a key telephone ......76 Using functions with Mitel OpenCount ....77 Setting functions by remote control.
  • Page 7 Index ..........132 Mitel 6940 SIP...

  • Page 8: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 9 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 10: Keys, Display, And Menu Guidance

    Accessory support ......... 22 Mitel 6940 SIP...

  • Page 11: Key Designations And Sockets

    Key designations and sockets The following figure shows the keys on the phone. T1...T48 S1...S30 Mitel 6940 SIP Phone The following table describes the keys on the phone with regard to the fig- ure: Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 12 (the LED beside the key turns on when the microphone is on mute). • Activating/deactivating open listening. Loudspeaker/headset • Activating/deactivating handset microphone. key with LED • Activating/deactivating headset microphone. Hash key Entering # or special characters. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 13: Display Symbols

    • Connection for Power over Ethernet (PoE), class 3 (support for PoE + when an expansion key module is connected). depending on configuration Display symbols Status bar Missed calls New voice message Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 14 Call recording activated Presence state: Available (default) Presence state: Meeting Presence state: Absent Presence state: Busy Presence state: Not available Phone locked Call connection states, information (main window) Phone in dial mode Incoming call Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 15 Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Mitel Hi-Q™ audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Presence state Available (default) Meeting...

  • Page 16: Operating Your Phone

    Overview system menu The system menu is accessed using the softkey Menu. This contains the following menu entries. Refer to the relevant chapters of this user’s guide for further information on these menu entries. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 17 Operating the touch screen You operate the touch screen as follows: • Press a softkey or function key to access a menu or to initiate an action. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 18 Phone number/name Displays phone number and name. Date/time Displays date and time. Status notifications Displays information about the state of the phone; for example, call forwarding, missed calls, voice mail, and much more. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 19 Note that your system administrator might change the default config- uration and your phone configuration might therefore differ from the default configuration. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 20 Keys, display, and menu guidance Function key Mitel 6940 SIP Mitel 6940 SIP if defined as free seating phone Key T1 Personal Line 1 Personal Line 1 Key T2 Personal Line 2 Personal Line 2 Key T3-T48 Empty Empty Key S1...
  • Page 21 LED overview Message LED: State Description Flashes fast • Incoming call • Appointment call Flashes slowly • New voice message • Callback requested / Notification Phone locked Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 22: Accessory Support

    • The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 23 Call up the desired level. 2, 3 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent, which means that in order to use the adapter, no changes to drivers, man- agement tools, or applications are needed.
  • Page 24 • Simple to set up and use: It is easy to set up the adapter using the enclosed network setup cable. No special drivers or software are required. • Enterprise security: The Mitel Wireless LAN Adapter supports the fol- lowing security functions: – WEP (64 Bit/128 Bit) –...
  • Page 25 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for Mitel 6930 SIP phone users. The main features of the Mitel cordless Bluetooth handset are the follow- ing: • Hookswitch (initiate call/end call) key •...
  • Page 26 Keys, display, and menu guidance Mitel Cordless Bluetooth handset Blue-Indicates that the handset is in use. Green-Indicates that the handset battery is charging. Lifting the handset from the cradle activates the handset. If the handset is already out of the cra- dle, pressing the Hookswitch key is equivalent to taking the handset off the hook.
  • Page 27 It is simple to set up and features intuitive call control functions for rapid user adoption. With its adjustable ringtone volume and five different select- able ringtones, the Mitel Integrated DECT headset makes it easy for users to identify that it is their phone ringing–and not their colleague’s–which is particularly important in large-scale wireless deployments.
  • Page 28 Keys, display, and menu guidance Mitel Integrated DECT handset Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 29: Phoning

    Line keys on a key telephone ....... . 76 Using functions with Mitel OpenCount ......77 Setting functions by remote control.

  • Page 30: Making Calls

    Press the loudspeaker/headset key and put down the handset. Note: If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Put the handset on-hook or press the End key. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 31 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 32 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 33: Initiating Calls

    Dialing with the phone number: Press the digit keys of the phone number. ➔ Use the Backspace softkey to delete any incorrect number. Pick up the handset or press the Dial softkey. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 34 Press the Dial softkey or the Loudspeaker/Headset button, or pick up the hand- set to dial the contact’s phone number. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 35 "Editing options for the call list", page 69. The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 101). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 36 Press the Dial softkey, or the Loudspeaker/Headset button, or pick up the hand- set to dial the selected user’s phone number. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 37 (see chapter "Line keys on a key telephone", page 76). Dialing with the line key: Enter the phone number. Press a free line key. ➔ The phone number is dialed. The LED on the line key lights up. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 38 "Brokering between an enquiry call party and your call partner", page 44). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 39 If the user declines the call request or if the function call waiting cannot be exe- cuted, the connection is terminated (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 40: Using Functions Before/While In A Call

    The user then obtains a message indicating your call- back request on his display. You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 102). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 41 You cannot delete a callback request. Hide number You do not want your call number to appear on the terminal display of a called party in the public network. The following options are available here: Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 42 The call party is put on hold, is displayed and the LED of the line key flashes. Take back the call party on hold: Press the Hold key, the flashing line key, or the Pick up softkey. ➔ The call is active again. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 43 Setting up an enquiry call (you are in a call): Press a free line key. Enter the call number of the enquiry partner and press the Dial softkey. ➔ Enquiry call party is called; first call partner is put on hold. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 44 Terminating a call: Press the Drop softkey or the End key. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 45 With the call transfer function you can connect your call partner with some- one else. You can connect internal and external users with one another. You can transfer the call with or without prior notice. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 46 Self Service Portal (see "Configuring or deleting a key assignment", page 102). You can either configure the function key directly with a desig- nated user or input the call number manually each time. Starting the emergency announcement: Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 47 • You cannot block an emergency announcement. • An emergency announcement may only be executed using function codes. You will find a list of all function codes in the user's guide “Fea- tures Overview Mitel 415/430/470” on the Mitel DocFinder.
  • Page 48 Contact your system administrator for more information. You can start recording calls in the following situations: • during an active call; • During a conference call (with maximum two participants) • During an incoming/outgoing call Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 49 (or the memory is full), the recording is stopped and the function key turns off. Activating discreet ring You do not want to be disturbed by the ring of the phone. You do not, how- ever, want to switch off the phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 50 Do not disturb (for- Your phone does not ring and is set to busy for incoming warding) on/off calls. Incoming calls are automatically forwarded to a destination that has been configured by your system administrator. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 51 You will be connected with the user who has activated intrusion; the first call party is put on hold. Rejecting intrusion: Press the softkey. ➔ Intrusion will be rejected; you remain connected to your first call party. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 52: Using Further Functions

    Using further functions This section explains some more convenient features provided by your phone. All functions you can save under a configurable key can be found in chapter "Overview of available functions", page 58. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 53 Select the call routing you want and confirm with the Activate softkey. ➔ The selected routing is activated and another is deactivated. Renaming personal call routing: Press the function key for Menu. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 54 Activating/deactivating ring alone Press the function key for Ring Alone on/off. ➔ Function is activated/deactivated, LED on the expansion key module and the LCD on the phone is switched on/off. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 55 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 56 • You can only log on once to a Free Seating phone. The moment you log in to another free seating phone, you are automatically logged off the original phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 57 You are automatically logged off if your system administrator has set up an auto- matic log off process. Hotline The hotline is typically used for lift phones, emergency phones, or for baby alarms or hotline in the hospitality/hotel branch. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 58: Overview Of Available Functions

    Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.
  • Page 59 Direct access to the system menu Call list. Call list: Answered Call list for answered calls. Call list: Redial Call list for dialed call numbers. Call list: Unanswered Call list for unanswered calls. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 60 Permanently prevents your number from being dis- played to the caller (see chapter "Hide number", page 41). Hide number per call Prevents your number from being displayed to the caller once (see chapter "Hide number", page 41). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 61 This function enables access to the MiCollab Audio, Web, and Video conferencing from your SIP phones. Contact your system administrator to know more about the configuration of MiCollab Meeting Centre function on your phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 62 Picking up a call from a Pick up a call for another user in the user group. Con- user group tact your system administrator to configure this func- tion on your phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 63 Silent intrusion This function intrusion without prior notice allows you to intrude on the call of a busy user without notifica- tion (see chapter "Activating/answering silent intru- sion", page 52). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 64: Organizing Absences From The Desk

    After the announcement the caller will then hear the ring-back tone again. Organizing absences from the desk This section explains the different options provided by your phone when you want to leave your desk. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 65 The presence status can be managed via the system menu, a function key (see chapter "Configuring keys", page 101), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 66 "Configuring presence profile", page 99. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 67 • Only one call forwarding variant at a time is possible. Menu Description Call forwarding off No CFU is carried out. Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 68 The call forwarding is activated. If you want to activate call forwarding to a call number or to a voice mail, select the call forwarding option you want and press the Modify softkey. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 69: Operating Call Lists And Voice Messages

    The form in which the call is displayed depends on the settings your sys- tem administrator selected in the MiVoice Office 400 communication sys- tem: Advanced or Picture-ID. Contact your system administrator for more information. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 70 Select the entry you want and press the Delete softkey. Deleting all entries from the call list: 1. Select an entry and delete all entries with the Delete all softkey. 2. Confirm the security question with Yes. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 71 Voice messages can be managed through the system menu, the voice mail key, a function key (see chapter "Configuring keys", page 101), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 72: Operating System Events

    The LED of the function key is also lit. The phone displays a maximum of 16 entries in the system event list. Once this limit is exceeded, you are prompted to delete some entries. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 73: Organization Within The Team (Busy Lamp Field)

    To be able to use the busy lamp field key, it must have been configured as such with the call number of the team partner, either by your system administrator or by yourself in the Self Service Portal (see chapter "Config- uring keys", page 101). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 74 Busy (Call on hold) The following table shows the softkey icons and the presence on the busy lamp field states that they indicate. Softkey Icon Presence on busy lamp field state Available Absent Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 75 Pick up the handset as long as the busy lamp field key LCD is flashing. ➔ You hear the dialing tone. Press the busy lamp field key. ➔ You are connected with the person who is calling your team partner. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 76: Line Keys On A Key Telephone

    If an incoming call meets a busy KT line, the call is forwarded to the other available KT line. Only if no more KT lines are free, your caller hears a busy tone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 77: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 78: Setting Functions By Remote Control

    Phoning Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible appli- cations of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: • Independently from the phone you can make external calls for a fee.

  • Page 79: Mobilelink

    Your phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. Using the MobileLink feature, you can: • Sync your mobile phone’s contact list and call history with the Mitel SIP phone. • Answer a mobile phone call using your SIP phone.
  • Page 80 To find out how to pair your mobile phone with your phone, see chapter "Operating Bluetooth functionality", page 84. Pairing a mobile phone using Mobile key Mobile feature provides seamless mobile integration using Bluetooth wire- less technology. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 81 You can also manually synchronize or update your mobile contacts. To manually synchronize or update your mobile contacts: Ensure that you have paired your mobile phone with your Mitel SIP phone. See "Pairing a mobile phone using Bluetooth", page 80.
  • Page 82 • Some mobile phones sync only the contacts that are stored on the phone’s flash memory. Contacts stored on the phone’s SIM card might not sync with the Mitel SIP phone. • Mobile contacts are cleared from the Directory application when the phone’s firmware is upgraded.
  • Page 83 Press the Push Call softkey to push the audio from your phone to your mobile phone. Press the MobileLink key to pull the mobile call audio from your mobile phone to the phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 84: Bluetooth

    Press the Bluetooth icon. Ensure that Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right. Press Available Devices. ➔ Your phone scans for the supported Bluetooth devices. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 85 Phoning Note: When pairing a Mitel cordless Bluetooth handset with the phone, the device name appears in the Available Devices list as Cordless Handset followed by the last six digits of the handset’s MAC address. Select the Bluetooth device you want to pair to start the pairing process.
  • Page 86 Select the Bluetooth device you want to connect to. ➔ The phone attempts to connect to the device. Press OK button to acknowledge the successful connection. ➔ The Bluetooth device is connected and is ready to use. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 87: Personalizing Your Phone

    Configuring keys ......... 101 Mitel 6940 SIP...

  • Page 88: Configuring The Display

    2. Confirm with the softkey Save. Configuring the audio properties This section explains how to set audio properties. Adjusting the volume You want to change the volume of the ring tone or the handset during a call. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 89 1. Tap the settings you want, the ring melody is played. 2. Confirm with the softkey Save. ➔ Move your finger upwards and downwards in the list to see the entire list of ring melodies. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 90 • Press the loudspeaker/headset key repeatedly to switch back and forth between hands-free mode and headset. • Pick up the handset to return the conversation from hands-free mode or headset to the handset at any time. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 91 2. Select the mode you want and confirm with the Save softkey. Setting the headset: 1. Press Audio > Headset. 2. Select the volume you want and confirm with the Save softkey. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 92 Bluetooth mode must be activated. 2. Press Paired Devices. 3. Select the desired headset and press the Disconnect softkey. ➔ Bluetooth mode must be activated. 4. Press Ok button to acknowledge the successful disconnection. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 93: Configuring General Phone Settings

    As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 94 Select the setting you want and confirm with the Save softkey. Using Live Dialpad (single-digit dialing) Activates or deactivates the Live Dialpad. This local function is not sup- ported by the MiVoice Office 400 communication system. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 95 You can however call up the data. Calling up the phone status: Press the Option key. Press Status. ➔ Information is displayed by pressing the settings. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 96: Protecting Yourself Against Calls

    ➔ The phone is restarted. Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using func- tion codes. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 97: Phone Book Management

    Aside from the system phone book, your phone also has a local phone book. This can be assigned to a function key. Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 98: Configuring Voice Mail

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.
  • Page 99 2. Select the mode you want. ➔ Mode is activated. Activating the voice mail greeting: Press the arrow key to the right of the greeting or select the greeting you want and press the Select softkey. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 100: Configuring Presence Profile

    A call is channelled to the defined forwarding destina- tion. • Voice Mail A call is forwarded to voice mail. The greeting to be played can be configured with voice mail greeting. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 101: Configuring Keys

    Select the setting you want and press the Modify softkey. Select or make the changes and press Enter. Configuring keys This section explains how to assign call numbers, functions and busy lamp fields to a key. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 102 External and internal calls are sig- naled dynamically and acoustically with alarm melody on the operator keys. Contact your sytem administrator for more information. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 103 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 104: Operator Phone

    Using an operator phone ........109 Mitel 6940 SIP...

  • Page 105: Operator Phone

    The upper part soft- key displays an icon that shows the state of the call, and the name, or number of the caller. The lower part softkey displays additional information about the call. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 106 (status bar). The icon displays the total number of calls in the operator queue. If all your operator keys are busy, the queue counter displays the total number of unanswered, parked, and held calls. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 107 • Internal call forwarded to operator phone in one-or-two-company mode External call (company A) External call forwarded to operator phone (company A) External call (company B) External call forwarded to operator phone (company B) Connected Parked Held Transferred Recall Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 108: Setting The Operator Phone

    9. Confirm the key configuration by clicking Save. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 109: Using An Operator Phone

    For more informa- tion, see the chapter "Making calls", page 30). Make a call through the operator key Press the top half of a free operator key. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 110 You can switch calls by pressing a key. The active call is automatically parked. Park the call and switch lines Press an operator key where the new call is signaled. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 111 It does not forward calls to your personal call number. Making calls in a two-company system You are operating a two-company system and want to appear either as company A or as company B. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 112 Select company A or B for the outgoing call. Enter the caller’s phone number. ➔ Operator external calls screen appears which allows you to enter the phone number. You can also enter name using Name dial option. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 113: Reception Phone

    Additional settings........125 Mitel 6940 SIP...

  • Page 114: Reception Phone

    Icon Description Icon Description Room free Room occupied Notification Room not cleaned Wake-up call pending Wake-up call expired Room cleaned and inspected Room cleaned but not inspected Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 115 You can configure the room keys and the hospitality function keys on your phone as well as on the expansion key module attached to your phone. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 116 You can call the guests or someone directly with a single press, if their phone number is configured as a busy lamp field on the phone or expan- sion key module. For more information about the busy lamp field, see the Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 117: Operating The Reception Phone

    First process the report, if any, then start the check-out afresh. You can execute a check-out while the phone is in the idle state or on an active call. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 118 The phone displays a list of wake-up calls in chronological order with expired calls at the top. Press the key Add. ➔ The phone displays the screen for entering the room number. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 119 Wake-up calls on the reception phone. ➔ The phone displays the list of wake-up calls in chronological order with expired calls at the top. Select the wake-up call you want to delete. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 120 Enter the wake-up time and confirm by pressing Ok. ➔ The phone displays the details of the wake-up call. Press to return to the call screen or home screen. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 121 Message LED flashes so that the guests are informed about the pending notification: • New messages in the voice-mail box • A message (notification) at the front or back desk Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 122 The LED is lit on the room telephone to inform the guest whenever there is a message notification. ➔ The LED of the message function key, if there is one configured on the room telephone, is lit. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 123 Your guests do not want to receive any calls for the time being. You, as a receptionist, can activate the do not disturb service for each guest (pro- vided there is a phone in the guest’s room and the phone supports the do not disturb service). Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 124 Select the room for which you want to deactivate the do not disturb. Press Do not disturb. The confirmation screen appears with a question Deactivate? Confirm by pressing Yes. ➔ The do not disturb function is deactivated. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 125: Additional Settings

    Room configuration In the Room configuration of a certain room you can view and modify the following entries: • Room state: Occupancy status of the room. The room is either Free, or Occupied. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 126 Modify room settings Press a room key to get the detailed room-configuration settings of the room. Modify the settings as required. Press the Menu key. Press the Reception menu key. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 127 In this way you can select the room instead of entering the room number. Press the Menu key. Press the Reception menu key. Press the Room list key. ➔ A list of all rooms appears. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 128 The bill is printed. You can also print the current bill for each room anytime after the guest has checked in. Note: You can also print the bill any time from the Room configuration menu. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 129: Product And Safety Information

    Data protection ......... . 131 Mitel 6940 SIP...

  • Page 130: Safety Information

    Office 400 communication solution and to inform and instruct your custom- ers about all the user-related aspects of the installed system: • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 131: Data Protection

    The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...

  • Page 132: Index

    – rejecting ......30 – take (pick up own call) ... . . 46 – with another Mitel phone ... 38 Call forwarding:...
  • Page 133 – selection ..... . 101 – Mitel M695 ..... . 22 KT line: –...
  • Page 134 – changing ......94 Mitel OpenCount ....77 –...
  • Page 135 System menu ..... 16 System phone book see: Phone book . . . 97 Mitel 6940 SIP eud-1765/2.0 – R6.0 – 06.2018...
  • Page 136 © Copyright 2018 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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