Tavve zoneranger User Manual page 211

Figure 35-3. Gateway Status Window
Similar to the ZoneRanger, the Ranger Gateway software performs a self-audit every five minutes.
If a condition is found which cannot be automatically resolved, information will be available in the
Gateway Status window indicating the nature of the issue.
One such condition is the loss of communication between the ZoneRanger and the Ranger Gateway.
In this case, the audit would indicate the last time the Ranger Gateway was able to communicate
with the ZoneRanger.
Given that the Ranger Gateway audit runs on a five minute interval, it can take up to five minutes
from the point where a problem condition occurs before the audit process on the Ranger Gateway
detects the problem and generates an audit result. Given that the Ranger Gateway Viewer refreshes
its information on a configurable time interval (the default is 30 seconds), there can also be a delay
between the point where an audit result is generated on the Ranger Gateway and when it is reflected
on the Ranger Gateway Viewer. The same delays can occur when a problem is resolved. It can take
up to five minutes from the point when a problem is resolved for the Ranger Gateway to remove the
corresponding audit result, and it can take up to a full Ranger Gateway Viewer refresh cycle for the
removal of that result to be reflected on the Ranger Gateway Viewer.
Gateway Log...
The Ranger Gateway software maintains a log file of information regarding its status and
processing. The Gateway Log... menu item will display this log using an a operating system
specific application. On Windows systems, the Ranger Gateway log is displayed using NotePad. On
Linux and Solaris systems, the Ranger Gateway will search for a web browser, based on the
configured browser path
Gateway Log file is located under the Ranger Gateway installation directory log/gateway.log.
Configure Gateway Settings
When Gateway Settings... is selected from the Configure menu, the Gateway Settings dialog will
be displayed. This dialog contains the following parts:
•
A list of settings categories, displayed on the left hand side of the dialog.
•
Settings pane, displayed on the right hand side of the dialog. The content of the settings
pane is based on the selected category.
•
An OK button; clicking this button will save any settings changes and close the Gateway
Settings dialog.
12 See Configure > Gateway Viewer Settings...
ZoneRanger 5.5 User's Guide
12 , and will display the log in the selected web browser. The Ranger
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