Tavve zoneranger User Manual page 124

Service Dump
If you are troubleshooting a potential ZoneRanger related problem, Tavve Support may require
additional information for problem diagnosis and you may be asked to perform a service dump.
Service dumps can provide Tavve Support with useful diagnostic information which includes
detailed information about ZoneRanger configuration, status, and history.
Figure 34-11. Administration > Service Dump page
When you perform a service dump, the ZoneRanger builds a service dump file and transfers the
file to a joined Ranger Gateway. After a service dump file is transferred to a Ranger Gateway,
you will be given detailed instructions for sending the service dump file to Tavve Support.
Usually, a standard service dump contains all necessary troubleshooting data. However, Tavve
Support might occasionally request a targeted service dump that contains specific data.
After a service dump is initiated, the ZoneRanger updates the page with the results of the
service dump, including:
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If the file transfer is estimated to take less than 20 seconds, the results are displayed after the
file transfer finishes. After a service dump finishes, an entry is made in the ZoneRanger system
log indicating the success or failure of the service dump.
Shut Down
The Administration > Shut Down page provides a mechanism to restart the ZoneRanger
application software, reboot the ZoneRanger, and shut down the ZoneRanger.
ZoneRanger 5.5 User's Guide
File destination
File name
File size
Approximate file transfer time remaining
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