NEC univerge sv8100 Installation Manual page 104

Automatic call distribution acd
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Issue 4.0
With a PGD(2) set as the announcement source:
With a VRS set as the announcement source:
3 - 72
41-10-02
ACI Delay Announcement – 2nd Delay Announcement ACI Port
Number
For each ACD group (01~64), set the 2nd Delay Announcement ACI Port
Number (0~96).
41-10-04
ACI Delay Announcement – 2nd Delay Announcement Connection
Timer
For each ACD group (01~64), set how long the how long the system waits
before playing the second delay announcement (0~64800 seconds).
41-10-05
ACI Delay Announcement – Delay Announcement Sending Duration
For each ACD group (01~64), determine how long the announcement
should play. After this timer expires, the call will disconnect, unless the
timer is set to 0 (0~64800 seconds).
22-01-11
System Options for Incoming Calls – VRS Waiting Message Interval
Time
For each ACD group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
41-11-01
VRS Delay Announcement – Delay Message Start Timer
For each ACD group (01~64), set how long the system waits before playing
the first delay announcement (0~64800 seconds).
41-11-04
VRS Delay Announcement – 2nd Delay Message Number
For each ACD group (01~64), set the 2nd Delay Message Number
(01~101).
41-11-05
VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD group (01~64), determine how many times the 2nd
Announcement Message will be played to a caller in queue for modes 8 and
9 (0~255).
41-11-07
VRS Delay Announcement – ACD Forced Disconnect Time After 2nd
Message
For each ACD group (01~64), assign how long the system should wait after
the end of the 2nd Announcement Message before disconnecting the call
(0~64800).
41-11-08
VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), use (0) to disable the Queue Depth
Announcements, (1) after the 1st Delay Announcement only, (2) after the
2nd Delay Announcement only, or (3) after both the 1st and 2nd.
UNIVERGE SV8100

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