NEC univerge sv8100 Installation Manual page 75

Automatic call distribution acd
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UNIVERGE SV8100
Operation
To place a call to your Hotline partner:
1.
To transfer your outside call to your Hotline partner:
1.
2.
3.
To answer a call from your Hotline partner:
1.
ACD Installation Manual
Press the Hotline key (Program 15-07-01 or SC 751: 01 + partner extension
number).
You can optionally lift the handset after this step for privacy.
Press the Transfer key.
Press the Hotline key.
Announce call and hang up.
- OR -
Hang up to have the call wait at your Hotline partner unannounced.
If unanswered, the call recalls like a regular transferred call.
If you hear two beeps, speak toward the telephone.
- OR -
If your telephone rings, lift the handset.
Issue 4.0
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