NEC univerge sv8100 Installation Manual page 42

Issue 4.0
AIC Login Mode
This section describes the Skill Level assignment for each Agent on AIC Login Mode.
ACD Group and Skill Assignment for each Agent:
3 - 10
Ext 103
Agent A
AIC
Login ID: 1010
AIC: 1111
1111
1111
2222
Agent B
Login ID: 1011
AIC: 2222
Table 1
Table 2
Agent A
Agent B
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
Mode Assignment (PRG 41-05-01)
Mode 1
Mode 2
ACD Group Assignment (PRG 41-18-XX)
Mode 1 Mode 2
Group 1 Group 1
0 Group 2
Group 1 Group 2
Login ID to Skill Table (PRG 41-21-01&02)
Login ID
1010
1011
Skill Table (PRG 41-23-01)
Group 1 Group 2
Level 1 Level 2
Level 2 Level 1
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
UNIVERGE SV8100
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 2, Level 1
Non-ACD Agent
8:30~12:00
13:00~17:30
--- Mode 8
---
---
---
Skill Table
Table 1
Table 2
--- Mode 64
--- Level 1
--- Level 1
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 1, Level 1
ACD Group 2, Level 2
Non-ACD Agent
ACD Group 1, Level 2
ACD Group 2, Level 1
Non-ACD Agent
0
0
0