NEC univerge sv8100 Installation Manual page 88

Issue 4.0
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Related Features
Overflow Options
Wrap-Up Time
Operation
To activate Off-Duty Mode:
When you have a Off-Duty Mode key, the system automatically activates Off-Duty
Mode if a call rings your phone and you do not pick it up.
Multiline
1.
Single Line Telephone
1.
2.
To cancel Off-Duty Mode:
Multiline
1.
3 - 56
41-14-07 ACD Options Setup – Automatic Off-Duty for SLT
For each ACD Group (01~64), determine whether or not a single line
telephone automatically changes to off-duty mode (0=No Change,
1=Change automatically).
41-14-08 ACD Options Setup – ACD Off Duty Mode
For each ACD Group (01~64), determine whether or not an agent can
receive in internal call in off-duty mode (0=Can Not Receive, 1=Can
Receive).
Press your Off-Duty Mode Key (Program 15-07-01 or SC 752: *13)
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Your Off-Duty Mode Key lights.
Lift the handset.
Dial 658.
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When you activate Off-Duty Mode, your ACD Supervisor with a DSS Console sees your
extension as logged out (i.e., wink off).
Press your Off-Duty Mode Key (Program 15-07-01 or SC 752: *13)

Your Off-Duty Mode Key goes out.
UNIVERGE SV8100