NEC univerge sv8100 Installation Manual page 44

Issue 4.0
Agents using more than one AIC Code
This section describes the Skill Level assignment for each Agent on AIC Login Mode.
ACD Group and Skill Assignment for each Agent:
3 - 12
Agent A
Login ID: 1010
AIC: 1111
AIC: 3333
Agent B
Login ID: 1011
AIC: 2222
AIC: 3333
Table 1
Table 2
Agent A
Agent B
Mode Assignment (PRG 41-05-01)
Mode 1
Mode 2
ACD Code Group Assignment
AIC Mode 1
1111 Group 1
2222 Group 1
3333 Group 2
Login ID to Skill Table (PRG 41-21-01&02)
Login ID
1010
1011
Skill Table (PRG 41-23-01)
Group 1
Level 1
Level 2
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
UNIVERGE SV8100
8:30~12:00
13:00~17:30
Mode 2 ---
Group 1 ---
Group 2 ---
0 ---
Skill Table
Table 1
Table 2
Group 2 ---
Level 2 ---
Level 1 ---
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 2, Level 2
ACD Group 1, Level 1
Non-ACD Agent
ACD Group 1, Level 2
ACD Group 2, Level 1
ACD Group 2, Level 1
Non-ACD Agent
Mode 8
0
0
0
Mode 64
Level 1
Level 1