NEC univerge sv8100 Installation Manual page 257

UNIVERGE SV8100
Description
Use
Indication for Log Out / Off Duty mode for each ACD group.
These program settings provide an alarm to the agents, but no Queue Status Display
is indicated. Do not use these programs if the alarm options are defined in Program
41-20-01 through 41-20-05.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Input Data
Conditions
ACD Installation Manual
41-15 : ACD Queue Alarm Information
Program 41-15 : ACD Queue Alarm Information
Feature
Program 41-15-02 determines the
length/interval of the alarm.
---
Alarm triggered after the number
of calls in Program 41-15-01 is
exceeded.
ACD Group No.
Item
No.
Number of Calls in ACD Queue to Activate
01
Alarm Information
Interval time of Alarm Information
02
Input the alarm sound time.
None
Available in Program 41-15
---
---
Yes
Item
to assign the options for Audible
Available in Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying status.
01~64
Input Data Default
0~200
0 = No Alarm
0~64800 (sec)
Issue 4.0
0
0
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