NEC univerge sv8100 Installation Manual page 135

UNIVERGE SV8100
Related Features
Door Box
Paging, External
Paging, Internal
Night Service
Operation
To call an ACD Agent from your ACD Supervisor's DSS Console:
1.
2.
To Transfer a call to an ACD Agent from your Supervisor's DSS Console:
1.
2.
3.
ACD Installation Manual
Press DSS Console ACD Group key to select the agents group.
Press DSS console key for agent.

If the call voice-announces, you can make it ring by dialing 1. Or, if the call rings, you can
make it voice-announce by dialing 1.
When the DSS key flash rate is . . .
OFF
ON
Double Wink On
(Agent Logged On rate)
Wink Off
(Agent Logged Off rate)
Fast Flash
(Emergency Call)
Place or answer call.

If you are on an Intercom call, press the Hold key before going to the next step.
Press DSS Console ACD Group key to select the agents group.
Press DSS key for the ACD Agent that will receive transfer.

You cannot Transfer to an agent that is in Off-Duty Mode or in Do Not Disturb.
ACD Agent Busy Lamp Field
Not installed and/or programmed
Busy on a call
Logged Onto ACD Group
Logged out of ACD Group or in Off-Duty
Mode
Placing an Emergency Call to the
supervisor
The ACD Agent is . . .
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