NEC univerge sv8100 Installation Manual page 41

UNIVERGE SV8100
Login ID is not Assigned a Skill Level
If Login ID is not registered to the System Data and/or is registered, but the Skill Table
is not assigned, then the system treats the agent as a highest level (level 1).
ACD Group and Skill Assignment for each Agent:
ACD Installation Manual
Ext 101
Login ID: 1010
Ext 101
Ext 102
Ext 102
Ext 103
Login ID: 1011
Ext 103

Login ID: 1012
Table 1
Table 2
Table 3
Ext 101
Ext 102
Mode Assignment (PRG 41-05-01)
Mode 1
Mode 2
ACD Group Assignment (PRG 41-02-XX)
Mode 1 Mode 2
Group 1 Group 1
0 Group 1
Group 1 Group 2
Login ID to Skill Table (PRG 41-21-01&02)
Login ID
1010
1012
Login ID: 1011 is not registered. Login ID: 1012 has no Skill Table.
Skill Table (PRG 41-23-01)
Group 1 Group 2
Level 1 Level 1
Level 2 Level 1
Level 2 Level 1
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30~12:00
13:00~17:30
--- Mode 8
---
---
---
Skill Table
Table 1
0
--- Mode 64
--- Level 1
--- Level 1
--- Level 1
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 1, Level 1
Non-ACD Agent
Non-ACD Agent
ACD Group 1, Level 1
Non-ACD Agent
Issue 4.0
0
0
0
3 - 9