NEC univerge sv8100 Installation Manual page 156

Issue 4.0
Input Data
Item
No.


Conditions
Feature Cross Reference

Telephone Programming Instructions
To enter data for Program 11-13 [Service Code Setup (for ACD)]:
1.
2.
3.
4 - 10
Item
Change Agent ACD Group by
Supervisor
When using service code 669 to change
12
an agent ACD group, the supervisor must
enter a 2-digit number for the group. For
example, to change to ACD group 4, the
entry would be 669 04.
ACD Agent Changing Own ACD
Group
13 Using this service code, an ACD Agent
can reassign themselves to another ACD
Group.
MLT = Multiline Terminal
SLT = Single Line Telephone
None
Automatic Call Distribution (ACD)
Enter the programming mode.
11 13
11-13-01
KT_ACD_LogIn/Out

back select
Enter the number of the item you want to program.
11-13-nn
nnnnn

UNIVERGE SV8100
Terminals
Default
MLT 669
MLT 670
New