NEC univerge sv8100 Installation Manual page 253

UNIVERGE SV8100
Description
Use
set an option for an ACD Group, the setting is in force (if applicable) for all agents in
the group. The chart below shows each of the ACD options, the entries available, and
the default entry.
Input Data
Item
No.
01
02
03
04
06
07
08
ACD Installation Manual
Program 41-14 : ACD Options
ACD Group No
Item
Emergency Call Operation Mode
The supervisor must be logged in and
have an Emergency Key programmed for
this feature. By pressing the key once, the
supervisor monitors the call – pressing
twice barges in on the call.
Automatic Wrap Up Mode
Enable/disable Automatic Wrap Up mode.
ACD Priority for Overflow Calls
Determine whether the ACD group should
use its own priority assignment or if it
should follow the priority assigned in
Program 41-03-03.
Automatic Answer at Headset
Enable/disable Automatic Answer for
agents using headsets.
Call Queuing after 2nd Announcement
Use this option to determine whether the
caller should hear the 2nd Delay
Announcement and then taken out of
queue (1), or place back into queue (0).
Automatic Off Duty for SLT
Enable/disable Automatic Off Duty (rest)
mode for agents with SLT.
ACD Off Duty Mode
Enable (1) or Disable (0) the ability to
receive internal calls when in Off Duty
Mode.
41-14 : ACD Options
to set various options for ACD Groups. When you
Input Data
0 = Call to system supervisory
extension when group
supervisory extension is busy.
1 = No calls to system
supervisory extension when
group supervisory extension
is busy.
0 = After wrap up mode key is
pressed. (Manual)
1 = After call is finished
automatically. (Auto)
0 = Own group priority
1 = Priority order by Program
41-03-03
0 = Off
1 = On
0 = Enable (Yes)
1 = Disable (No)
0 = No change to Off Duty mode
1 = Change to Off Duty mode
automatically (Skip)
0 = Cannot receive internal call
1 = Can receive internal call
Issue 4.0
01~64
Default
0
0
0
0
0
0
0
4 - 107