NEC univerge sv8100 Installation Manual page 92

Issue 4.0
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41-11-02 VRS Delay Announcement – 1st Delay Message Number
For each ACD Group (01~64), assign the VRS message number to be used
as the message source for the 1st Delay Announcement Message (0~101).
This program is activated when the delay announcement source and
options are assigned as VRS in Program 41-08-03.
41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (01~64), determine the 1st Delay Message Sending
Count (0~255).
41-11-04 VRS Delay Announcement – 2nd Delay Message Number
For each ACD Group (01~64), assign the VRS message number to be used
as the message source for the 2nd Delay Announcement Message
(0~101). This program is activated when the delay announcement source
and options are assigned as VRS in Program 41-08-03.
41-11-05 VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD Group (01~64), determine the 2nd Delay Message Sending
Count (0~255).
41-11-06 VRS Delay Announcement – Tone Kind at Message Interval
For each ACD Group (01~64), determine what the caller should hear
between messages (0 = Ring Back Tone, 1 = MOH Tone, 2 = BGM) source.
41-11-07 VRS Delay Announcement – ACD Forced Disconnect Time After the
nd
2 Delay Message
For each ACD Group (01~64), when using ACD Overflow modes 3, 5, 8 and
9, enter how long after the caller hears the 2nd Announcement the system
will disconnect (drop) the call. This prevents callers from waiting in queue
an excessive amount of time. To disable this option (and allow callers to
wait forever), enter 0.
41-11-08 VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), use (0) to disable the Queue Depth
Announcements, (1) after the 1st Delay Announcement only, (2) after the
2nd Delay Announcement only, or (3) after both the 1st and 2nd.
41-14-13-1 ACD Options Setup – ACD Queue 1 Digit Assignment
For each ACD Queue (1~64) assign the One-Digit number (0, 1~9,
be used for the One-Digit Dial Out Option.
41-14-13-2 ACD Options Setup – Destination Number Type
For each ACD Queue (1~64), assign the Destination Number Type. (0 =
None, 1 = Ext/VM, 2 = Ring Group, 3 = Speed Dial Bin, 4 = ACD Group).
41-14-13-3 ACD Options Setup – Destination Number
For each ACD Queue (1~64), assign the destination number for the
assigned Destination Type. (Up to eight digits).
UNIVERGE SV8100
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