NEC univerge sv8100 Installation Manual page 54
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
When CID marking by pressing LK during an ACD call (ACD Agent ID)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 1 : ACD Agent ID
1.
2.
3 - 22
214-555-1212
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent ID111.
Agent ID111 is pressing Marking LK.
=>LCD display [Save completed] -> [Marked]
=>CID registers buffer [CID=214-555-1212, Agent ID =111]
UNIVERGE SV8100
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