NEC univerge sv8100 Installation Manual page 25

UNIVERGE SV8100
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
ACD
N
P
WP1
ACD N
1 1
WP5
ACD N
Work periods use the same Work Schedules as ACD Agents. See
(41-05-01) on page 2-6.
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
ACD
N
P
WP1
ACD N
2 1
WP5
ACD N
Work periods use the same Work Schedules as ACD Agents. See
(41-05-01) on page 2-6.
ACD Installation Manual
For each work period (WP 1-8) enter:
ACD Group that should answer the Incoming Ring Group trunks
Night Announcements (0 = Disable, 1 = Enable)
WP2
P ACD N
1 2 1
WP6
P ACD N
For each work period (WP 1-8) enter:
ACD Group that should answer the Incoming Ring Group trunks
Night Announcements (0 = Disable, 1 = Enable)
WP2
P ACD N
1 1 1
WP6
P ACD N
(ACD Groups: 1-64) (41-03-01)
(41-03-02)
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP3
P ACD N
0 1 0
WP7
P ACD N
ACD Agent Work Schedule Worksheet
(ACD Groups: 1-64) (41-03-01)
(41-03-02)
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP3
P ACD N
0 2 0
WP7
P ACD N
ACD Agent Work Schedule Worksheet
2
WP4
P ACD N
0
WP8
P ACD N
3
WP4
P ACD N
0
WP8
P ACD N
Issue 4.0
P
P
P
P
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