NEC univerge sv8100 Installation Manual page 43

UNIVERGE SV8100
Agents using the same AIC Login Code
This section describes the Skill Level assignment for each Agent on AIC Login Mode.
ACD Group and Skill Assignment for each Agent:
ACD Installation Manual
Agent A
AIC
Login ID: 1010
AIC: 1111
1111
1111
2222
Agent B
Login ID: 1011
AIC: 2222
Table 1
Table 2
Agent A
Agent B
Mode Assignment (PRG 41-05-01)
Mode 1
Mode 2
ACD Group Assignment (PRG 41-18-XX)
Mode 1 Mode 2
Group 1 Group 1
0 Group 2
Group 1 Group 2
Login ID to Skill Table (PRG 41-21-01&02)
Login ID
1010
1011
Skill Table (PRG 41-23-01)
Group 1 Group 2
Level 1 Level 2
Level 2 Level 1
Time Schedule
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30 ~ 12:00
13:00 ~ 17:30
Other time
8:30~12:00
13:00~17:30
--- Mode 8
---
---
---
Skill Table
Table 1
Table 2
--- Mode 64
--- Level 1
--- Level 1
ACD Group Assignment
ACD Group 1, Level 1
ACD Group 2, Level 2
Non-ACD Agent
ACD Group 1, Level 2
ACD Group 2, Level 1
Non-ACD Agent
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