NEC univerge sv8100 Installation Manual page 99

Automatic call distribution acd
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UNIVERGE SV8100
With a VRS set as the announcement source:
With In-Mail set as the announcement source:
ACD Installation Manual
22-01-11
System Options for Incoming Calls – VRS Waiting Message Interval
Time
Set the timer for the interval between the Delayed Messages (0~64800
seconds).
41-11-01
VRS Delay Announcement – Delay Message Start Time
For each ACD group (01~64), set how long the system waits before playing
the first delay announcement (0~64800 seconds).
41-11-02
VRS Delay Announcement – 1st Delay Message Number
For each ACD group (01~64), set the 1st Delay Message Number
(01~101).
41-11-03
VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD group (01~64), determine how many times the 1st Delay
Message is played to the caller (0~255).
41-11-08
VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), use (0) to disable the Queue Depth
Announcements, (1) after the 1st Delay Announcement only, (2) after the
2nd Delay Announcement only, or (3) after both the 1st and 2nd.
41-19-01
ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (01~64), set how long the system waits before playing
the first Delay Announcement (0~64800 seconds).
41-19-02
ACD Voice Mail Delay Announcement – Mailbox Number for 1st
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
1st Delay Announcement.
41-19-03
ACD Voice Mail Delay Announcement – 1st Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 1st Delay
Message is played to the caller (0~255).
41-19-08
ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
Issue 4.0
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