NEC univerge sv8100 Installation Manual page 267
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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UNIVERGE SV8100
Description
Use
used for ACD Skill Based Routing
Input Data
Feature Cross Reference
ACD Installation Manual
ACD Login ID Setup to assign the Login ID code to Skill Table
Program 41-21 :
ACD Group No.
Item
No.
Login ID Code
01
Input the Login ID(s) to be used.
Skill Table Number
02
Input the Skill Table number to be used for each
Login ID.
Conditions
None
Automatic Call Distribution (ACD)
41-21 : ACD Login ID Setup
.
Item
Issue 4.0
01~64
Input Data
Default
Up to 20 digits
No
Setting
0, 1~512
0
4 - 121
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