NEC univerge sv8100 Installation Manual page 269
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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UNIVERGE SV8100
Description
Use Program 41-23 : ACD Skill Table Setup to assign the skill level per table for
each ACD Group.
Input Data
Feature Cross Reference
ACD Installation Manual
ACD Group No.
Item
No.
Skill Level
01
Input the Skill Level for each Queue for each Skill
Table number.
Conditions
None
Automatic Call Distribution (ACD)
41-23 : ACD Skill Table Setup
Item
Issue 4.0
01~64
Input Data
Default
1~7
(Level 1 is the
highest level)
1
4 - 123
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