NEC univerge sv8100 Installation Manual page 22

Issue 4.0
D
S 5
ETERMINE
ECTION
Trunk Work Schedules are similar to normal ACD Work Schedules except that they
apply only to trunks assigned to ACD groups. Refer to
Groups to ACD Groups on page
a day into segments (called Work Periods) to determine when trunks route to ACD
Groups. You can set as many as four Work Schedules, with up to eight Work Periods
in each Work Schedule. Each day of the week has one Trunk Work Schedule, but
different days can share the same schedule.
For example, Monday-Friday can have the same daily schedule where Work Period 1
lasts from 8:00 AM to 5:00 PM. Saturday can have a Work Period 1 lasting from 8:00
AM to 1:00 PM. Use the
and the sample below to set up Trunk Work Schedules.
1.
2.
3.
2 - 12
T W
RUNK
Trunk Work Schedule Worksheet (41-06-01) on page 2-13
Designate a worksheet for each Trunk Work Schedule.
Make additional copies of the
page 2-13 so you will have one worksheet for each Work Schedule.
In the upper right corner of each worksheet, write the number of the
corresponding Trunk Work Schedule (1~8). The sample worksheet below is for
Trunk Work Schedule 1.
Assign Days of the week to each Work Schedule.
The day of the week assignment for each Trunk Work Schedule must
correspond to the weekday assignments made in
Work Periods on page
through Friday in Set Up Work Schedules and Work Periods on page
assignment must be reflected in the Trunk Work Schedule.
Set the start and stop time of each work period.
Enter a start and stop time for each Work Period. Keep in mind that if you leave
holes in your Work Schedule there will be periods during the day when the trunk
does not ring the ACD Group. Also, try to accommodate the typical divisions of
time periods during the day. For example, the sample worksheet below shows
two Work Periods corresponding to day (1) and night (2).
S
ORK CHEDULES
2-14. The Trunk Work Schedule allows you to divide
Trunk Work Schedule Worksheet (41-06-01) on
2-4. For example, if Work Schedule 1 is set for Monday
UNIVERGE SV8100
Assign Incoming Trunk Ring
Set Up Work Schedules and
2-4, that