NEC univerge sv8100 Installation Manual page 33

Advanced ACD Features
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ECTION
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Now that you have your basic ACD Groups up and running, you may want
to fine tune their operation. The chart below lists the Advanced ACD
Features that will help you get the most out of your system. Review each
capability below and then turn to the indicated page if the feature is
something you need.
A supervisory extension that can manage
an individual ACD Group.
A supervisory extension that can log an
ACD Agent into or out of the group.
A supervisory extension that can manage
an individual ACD Group.
A DSS Console that can show at a glance
the status of ACD Groups and agents.
As a Group or System Supervisor, listen in
on an ACD Agent's call.
When all agents are busy, incoming calls
can route to other
extensions, ACD groups or Voice Mail.
Set various options for ACD Groups.
Temporarily log out an ACD Agent.
Press a key to have your ACD Group
Supervisor monitor your call.
See the status of your ACD Group's calls
at a glance.
ACD Installation Manual
W A
HICH DVANCED
Advanced Features Guide
ACD Capability
F A
EATURES RE
Advanced ACD Feature
Supervisor, ACD Group
Supervisor, ACD Group
Supervisor, ACD Group
Supervisor, DSS
Console
Supervisor Monitor /
ACD Monitor
Overflow Options
ACD Setup Options
Off-Duty Mode
Emergency Call
Queue Status Display
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