NEC univerge sv8100 Installation Manual page 119

UNIVERGE SV8100
Operation
When Logged Into ACD Group
1.
2.
3.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the
telephones of the logged out agents will display the Queue Status and hear the alarm
according to the settings defined in system programming.
Pressing the Queue Status Display Programmable Function key will return the
telephone to idle until the timer in Program 41-20-03 expires again.
ACD Installation Manual
With an idle multiline terminal, press the Queue Status Display Programmable
Function Key (Program 15-07-01 or SC 752: code *19).
 The display indicates the number of calls in queue, the trunk name, and the length of time
the call has been waiting.

When the Queue Status Display key is pressed, the queue status of the extension's group is
displayed. When the extension is not in an ACD group, the Queue Status of group 1 is
displayed instead.

When an agent logs in using an AIC code, the Queue Status of the default ACD group
defined in Program 41-18-02 is displayed.

Press the
volume or
ACD Groups.
Press the Exit key to return the phone to an idle state.
 to scroll through the Queue Status Displays of all the
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