NEC univerge sv8100 Installation Manual page 59
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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UNIVERGE SV8100
214-555-1212
When CID marking by pressing LK (Marking unavailable)
Assumption:
PRG41-24-01 Caller ID marking setup：Disable
PRG41-24-02 ACD Agent info for Caller ID 0: Agent Extension number
1.
2.
ACD Installation Manual
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
Agent 100 is pressing Marking LK.
=> LCD display [Marking unavailable] -> Normal ACD call screen
=> Buffer is not retained.
Issue 4.0
3 - 27
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