NEC univerge sv8100 Installation Manual page 145

Automatic call distribution acd
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UNIVERGE SV8100
Multiline
1.
Single Line Telephone
1.
2.
To cancel Wrap-Up Time:
Multiline
1.
Single Line Telephone
1.
2.
ACD Installation Manual
Press your Wrap-Up Time Key (Program 15-07-01 or SC 752: *17).
Your Wrap-Up Time Key lights.
When you activate Wrap-Up Time, your ACD Supervisor with a DSS Console sees your
extension as busy (i.e., your key is lit).
Lift the handset.
Dial 656.
You hear a fast busy.
When you activate Wrap-Up Time, your ACD Supervisor with a DSS Console sees your
extension as busy (i.e., your key is lit).
Press your Wrap-Up Time Key (Program 15-07-01 or SC 752: *17).
When you deactivate Wrap-Up Time, your ACD Supervisor with a DSS Console sees your
extension as available (logged in).
Lift the handset.
Dial 657.
You hear a confirmation tone.
When you deactivate Wrap-Up Time, your ACD Supervisor with a DSS Console sees your
extension as available (logged in).
Issue 4.0
3 - 113

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