NEC univerge sv8100 Installation Manual page 111

UNIVERGE SV8100
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ACD Installation Manual
41-10-04 ACI Delay Announcement – 2nd Delay Announcement Connection
Timer
For each ACD group (01~64), set the timer the system waits before playing
the second.
41-10-05 ACI Delay Announcement – 2nd Delay Announcement Sending
Duration
For each ACD group (01~64) using ACD Overflow modes 3, 5, 8 and 9,
enter how long after the caller hears the 2nd Announcement the system will
disconnect (drop) the call. To disable this option (and allow callers to wait
forever), enter 0.
41-11-01 VRS Delay Announcement – Delay Message Start Timer
For each ACD Group (01~64), determine how long the system waits before
playing the delay Message. This program is activated when the delay
announcement source and options are assigned as VRS in Program
41-08-03.
41-11-02 VRS Delay Announcement – 1st Delay Message Number
For each ACD Group (01~64), assign the VRS message number to be used
as the message source for the 1st Delay Announcement Message (0~101).
This program is activated when the delay announcement source and
options are assigned as VRS in Program 41-08-03.
41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (01~64), determine the 1st Delay Message Sending
Count (0~255).
41-11-04 VRS Delay Announcement – 2nd Delay Message Number
For each ACD Group (01~64), assign the VRS message number to be used
as the message source for the 2nd Delay Announcement Message
(0~101). This program is activated when the delay announcement source
and options are assigned as VRS in Program 41-08-03.
41-11-05 VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD Group (01~64), determine the 2nd Delay Message Sending
Count (0~255).
41-11-06 VRS Delay Announcement – Tone Kind at Message Interval
For each ACD Group (01~64), determine what the caller should hear
between messages (0=Ring Back Tone, 1=MOH Tone, 2=BGM source).
41-11-07 VRS Delay Announcement – ACD Forced Disconnect Time After the
2nd Delay Message
For each ACD Group (01~64) when using ACD Overflow modes 3, 5, 8 and
9, enter how long after the caller hears the 2nd Announcement the system
will disconnect (drop) the call. This prevents callers from waiting in queue
an excessive amount of time. To disable this option (and allow callers to
wait forever), enter 0.
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