NEC univerge sv8100 Installation Manual page 14

Issue 4.0
ACD Group
Number (1-64)
(41-02-01)
Skip Time Interval (41-14-10)
1
Indicate if extension is a member of more than one ACD Group.
S
S 2
ET
ECTION
A Work Schedule allows you to divide a day into segments (called Work Periods) for
scheduling the activity in your ACD Groups.



For example, you can designate two Work Periods for the work week, Monday
through Friday. Work Period 1 can be from 8:00 AM to 5:00 PM, when your business
is open. Work Period 2 can be from 5:00 PM to 8:00 AM, when your business is
closed.
Use the
Work Schedules and Work Periods. Refer to
Worksheet (41-05-01) on page

2 - 4
ACD Group Worksheet (Continued)
ACD Master
Number
(11-17-01)
U W S
P ORK CHEDULES AND
You can set up as many as four Work Schedules, with up to eight Work Periods
in each Work Schedule.
Each day of the week has one Work Schedule.
Different days can share the same Work Schedule.
ACD Agent Work Schedule Worksheet (41-05-01) on page 2-6
To set up the work schedule for trunks, refer to
ACD Group
Name
W
ORK
Sample ACD Agent Work Schedule
2-6.
Determine Trunk Work Schedules on page
UNIVERGE SV8100
Member Extensions
1
(41-02-01)
P
ERIODS
to set up your
2-12.