NEC univerge sv8100 Installation Manual page 69

UNIVERGE SV8100
To split away from your ACD Agent and talk to the outside caller (after breaking
into the Emergency Call):
1.
To end the Supervisor Split:
1.
2.
3.
ACD Installation Manual
Press your Supervisor Split key (Program 15-07-01 or SC 752: *16).

The Supervisor Split key lights.

The display on both your phone and your agent's phone changes to EMG CALL WAIT.

The ACD Agent goes on Hold and you talk to the outside caller.
Press your Supervisor Split key (Program 15-07-01 or SC 752: *16).

You see: RELEASE ACD TEL? (1:YES, 0:NO)
Dial 0 to return to the Break In mode (where you were talking with the agent and
the outside caller).
- OR -
Dial 1 to hang up on the ACD Agent and talk privately with the outside caller.

The ACD Agent hears busy tone until they hang up.
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