Transfer From Built-In Auto Attendant (Aa) To Acd Group; Transfer From External Aa To An Acd Group; Overflow From An Acd Group Queue - Toshiba STRATA DK14 Installation And Maintenance Manual

Program 04 or Program 71-1: assigns Tie line digits to ring at designated station ports (see
Program 17, LED 05).
If the incoming digits (XXXX) dialed from a Tie or DID line match the digits assigned to an ACD
Group, the call routes per that ACD Group's call routing assignments.
ACD calls ring on Agent
buttons to Agent telephones. However, ACD DID/Tie/DNIS/ANI
overflow destination telephones.

Transfer From Built-in Auto Attendant (AA) to ACD Group

Ground/Loop Start Line Calls
Calls can be assigned to ring into the DK built-in AA in Program 78. Each ACD Group can be
assigned a unique one or two-digit AA dialing prompt in Program 09. Incoming calls on these
lines are answered by the AA. The caller then enters the one or two-digit number and is connected
to a specific ACD Group.
DID/Tie/DNIS/ANI ACD Line Calls
Calls cannot be assigned to ring the DK built-in AA, so they cannot be transferred from the DK
AA to an ACD Group.

Transfer From External AA to an ACD Group

The external AA (Stratagy or VP) can be programmed to transfer calls to specific ACD Groups by
assigning one-digit dialing prompts to each Group.
To transfer a call into an ACD Group from an external AA, the user must hookflash and dial
;; ;;
( = ACD Group number 01~16).
Ground/Loop Start Line Calls
Calls can be assigned to ring external AA ports in Program 81~89. The external AA can be
programmed to transfer calls to particular ACD Groups by assigning one-digit dialing prompts to
each Group.
DID/Tie/DNIS/ANI Line Calls
Calls can be assigned to ring directly into an external AA by assigning incoming digits to the AA
ports in Programs *09 or 71 for DID/DNIS/ANI lines and Programs 04 or 71 for Tie lines (see
Program 17, LED 05). Internal station to station [DN] calls cannot be transferred to ACD Groups.

Overflow From an ACD Group Queue

ACD Calls
ACD calls can be routed to overflow to a [PDN], [SDN], [PhDN], to normal CO line ringing
assignments, to another ACD Group, or to a Distributed Hunt [DH] Group (see Strata DK
Programming Manual,
If the overflow [PhDN] or [PDN] is idle when overflow time occurs, an ACD call rings the
overflow destination [DN]. If it is busy, the ACD call does not overflow but remains in the ACD
queue until the overflow destination, an Agent telephone in the ACD Group, or a DH Group
member telephone becomes idle. The first device (Agent telephone or overflow destination) to
become idle receives the call. In this case, DID/Tie/DNIS/ANI lines operate the same as ground,
and loop start lines.
Strata DK I&M 6/00
$&' &DOO
[PhDN] buttons. Do not assign DID/Tie/DNIS/ANI
Flowcharts 6-3~6-10).
ACD Line Operation/Programming Considerations
/LQH
buttons can be assigned to
ACD Installation
/LQH
13-7