Toshiba STRATA DK14 Installation And Maintenance Manual page 586

Peripheral Installation
Auto Attendant
KSTU2 (DK40i),
RDSU/RSTS,
See Programs 23 and 24 for Digital Announcement Assignements
Primary Auto Attendant (AA) Announcements (A1, A1', A1'', A1''')
Secondary AA Announcements (A2, A2', A2'', A2''')
Figure 12-41 Announcement Device Block Diagram
Built-in Auto Attendant ACD Applications
The DK built-in Auto Attendant can function with Automatic Call Distribution (ACD) groups in
two ways (see
o The DK built-in Auto Attendant can function to answer calls and send them to selected ACD
groups when the caller dials the digit assigned to an ACD group.
o A call that is waiting in an ACD queue can overflow to the built-in Auto Attendant to enable
the caller to choose another destination.
Note
Flowchart 12-1
12-78
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
Strata DK
QSTU2,
To Standard Telephone Circuit
RSTU,
PSTU
To Standard Telephone Circuit
or
PESU
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
Flowchart 12-1 and text below):
Both options can be used simultaneously or independently. See Chapter 13 – ACD
Installation for ACD/Auto Attendant programming options.
Station
Auto Attendant/ACD Application Flowchart
MDF
Incoming Call
Auto Attendant
Built-in
ACD Group X ACD Group Y
ACD Queue ACD Queue
Agent Agent
A1
Digital
Announcer
Digital
A2
Announcer
A1'
Digital
Announcer
A2'
Digital
Announcer
A1''
Digital
Announcer
A2'' Digital
Announcer
A1'''
Digital
Announcer
A2'''
Digital
Announcer
4308
Overflow
1543
Strata DK I&M 6/00