Connecting The Dk To A Stand-Alone Ccv Pc, More Than 50 Feet Away; Connecting Ccv And Smis - Toshiba STRATA DK14 Installation And Maintenance Manual

Connecting the DK to a Stand-alone CCV PC, More than 50 Feet Away

1. Connect the Strata DK280 or DK424 MIS port (RSIU/RSIS, RSSU, PIOU, or PIOUS PCB) to
the ME764-MSP Line Driver with an RS-232 cable (see
Line Driver to DTE.
2. Connect the other end of the Line Driver to the COM port of the host PC. Set the switch on
this Line Driver to DCE
Strata DK
2402
4-conductor, twisted pair phone cord
6-conductor, twisted pair phone cord
PPTC male connector
Figure 13-18 Connecting Strata DK to a CCV PC More Than 50 Feet Away

Connecting CCV and SMIS

Call Center Viewer monitors the data flowing between the Toshiba SMIS and the Strata DK. This
enables the CCV application PC to display information and work in conjunction with a SMIS
computer that is connected to the same Strata DK280 or DK424 MIS port.
The CCV application and the SMIS application must reside on separate computers because SMIS
requires a dedicated PC. The CCV provides the real-time status displays and connection of
electronic Wall Boards. SMIS is used to provide historical ACD reports. The CCV can run
concurrently with other Windows applications on other ACD Supervisors' PCs.
➤ To connect the CCV to SMIS PC, less than 50 feet from the DK
1. Install the CCVY connector into the Strata DK MIS port (RSIU, RSIS, RMDS, or PIOU
PCBs). See Figure
Depending on the configuration of the RS-232 port of the Strata DK System, a null modem
adapter may be needed
2. Use a six-conductor modular telephone cord to connect the DK MIS port to the "DK MIS"
port on the CCVY.
3. Plug a six-conductor modular cord into the "MASTER" port of the CCVY. Use a PPTC-9 or
PPTC-25F at the other end of the cord to connect to the SMIS or Main Call Center Viewer PC.
Strata DK I&M 6/00
Line Driver must be
less than 50' from DK
ME764-FSP
Line Driver
Modem
SW: Set to DTE Position
13-19.
CCV Configuration Instructions
Figure 13-18). Set the switch on the
Host PC
ME764-FSP
Line Driver
Modem
SW: Set to DCE Position
Plugs into 25-pin COM Port of PC
ACD Installation
13-19